דרושים » מכירות » Renewals Manager (Italian Speaker)

We are looking for a Renewals Manager to own and drive the renewal experience for customers and partners. This role is responsible for ensuring renewals are executed on time, with clear visibility, and with strong internal alignment, while delivering a consistent and professional renewal experience.
The Renewals Manager works closely with Customer Success, Sales, and Finance, acting as the operational owner of renewals and a point of escalation when needed. This is a renewals execution role, not a new business sales role.
What will you do:
You will manage renewals end-to-end, ensuring they progress smoothly from early engagement through closure. You will coordinate communication, identify and surface risks early, and maintain momentum throughout the renewal cycle. You will maintain clear and up-to-date visibility into renewal status and forecasts, ensuring activity and changes are accurately reflected in salesforce. Strong operational discipline and follow-through are critical in this role. You will lead renewal-related communication with partners and customers, working in close alignment with Customer Success Managers to ensure consistent messaging and expectations. You will support renewal commercials in line with internal policy, including Auto-renewal, adjustments such as downsell or uplift, and manage quoting and proposals through salesforce. Where applicable, you will collaborate with Sales on upsell opportunities connected to renewals. You will work cross-functionally to resolve issues, manage escalations, and support collections or suspension processes when required, ensuring renewals are handled efficiently and professionally.
About Us:
A leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 247 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

We are looking for a Customer Retention Account Manager to join our team. The working model is hybrid, Monday through Friday.
As a Customer Retention Account Manager in our company you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
Identify accounts at risk and work to develop and execute mitigation plans.

The Account Manager is a relationship-driven, commercially-minded professional responsible for maximizing customer lifetime value through proactive renewal management and account expansion.
Youll lead a structured account management process across all segments, fostering long-term partnerships, ensuring on-time renewals, and uncovering upsell and cross-sell opportunities.
This role requires a strategic thinker with a passion for customer outcomes, strong process rigor, and the ability to collaborate cross-functionally to drive retention, growth, and advocacy
Responsibilities:
Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments
Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions
Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution
Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed
Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans
Track and optimize KPIs like retention rate, renewal velocity, and time-to-close
Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff
Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback
Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience

Were excited to announce the search for a Automation Distributors Renewal Manager for the EEMEA Market!
Embark on a rewarding journey as a Automation Distributors Renewal Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Directly manage Renewals for assigned set of Distributors. Disti renewal bookings and attainment against the joint goals will be a key measurement of success.
Jointly develop and implement plans to scale renewal automation with the goal of increasing on time renewal rate and positioning up/ cross sell.
Collaborate with Distributor managers, Renewal Managers and Sales
Maintain accurate metric tracking and reporting based on Revenue Forecast and Pipeline goals.
Work closely with distributors to ensure they can quote upcoming renewals accurately and proactively, ensure they have accurate information regarding upcoming renewals 120 days in advance.
Train distributor teams on renewal best practices, how to upsell and any keep them informed of any product changes that impact renewals
Collaborate with distributors to craft upsell motions tied to better security coverage
Monitor customer usage, adoption, and renewal risk signals from telemetry or distributor feedback - (Distributors are asking for telemetry data - not sure how we do this)
Provide feedback to product teams, sales ops and global disty team on recurring renewal blockers to continue to improve efficiency
Act as the primary point of contact for all renewal-related inquiries.

Were excited to announce the search for a Renewal Sales Account Manager for the Italian market!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, we are the ideal place for you.
Let's work together to shape the future of cybersecurity.
This is a Monday to Friday Role
Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider our company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager for the French market!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
This is a Monday to Friday role
Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider our companyteams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager for the Belgium and Luxembourg market!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Conduct thorough Account Reviews with the Major Account Manager and with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager for the UK and Ireland market!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Conduct thorough Account Reviews with the Major Account manager to ensure satisfaction is achieved before the renewal date
Proactively identify customer issues and collaborate with wider our company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the Saleforce renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager for the Sweden market!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Conduct thorough Account Reviews with the Major Account manager to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the Salesforce renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider our company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.