Our platform is a sensor-based feeding system for intensive care unit (ICU) patients. It aims to prevent life-threatening complications such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. We recently introduced Nutrition Management 2.0, which is a comprehensive, guideline-driven approach that aims to improve nutrition while reducing feeding complications. Combined with our platform, it monitors, analyses, and prevents malnutrition and gastric aspirations in real time. By improving nutrition and achieving 100% feeding efficiency, the platform greatly reduces hospital-acquired complications and speeds up ICU patient recovery.
As a Service Engineer, you are vital to ensuring the operational excellence and reliability of our platform within ICU rooms across client facilities. Specializing in Technical Support, your role encompasses a wide range of responsibilities, from installation to ongoing maintenance of all products.
Key Responsibilities:
* Provide both remote and on-site Technical Support, perform installations and corrective maintenance for the platform specifically within ICU environments.
* Utilize the company's proprietary technician software (TechSoft) to deliver efficient remote support for the platform products.
* Resolve technical issues efficiently, documenting troubleshooting steps and outcomes in the company database to maintain high accuracy in service records.
* Conduct training sessions for service personnel and distributors, focusing on the technical maintenance and operation of the platform to ensure consistent, high-quality support in ICU settings.
* Develop and maintain comprehensive service documentation, including detailed service and installation manuals, to standardize maintenance procedures and ensure clarity and consistency.
Requirements: * B.Sc. or Practical degree in Biomedical/Electrical Engineering, or a closely related field.
* 2+ years of experience in field service engineering, preferably in the medical device industry or A Biomedical -engineer degree with experience in MDA (Magen David Adom)/ Military paramedic/ Ambulance driver, etc.
* Demonstrated expertise in technical maintenance, troubleshooting, and repair of medical devices and software, particularly in ICU settings.
* Proven ability to work collaboratively in cross-functional teams, with a strong commitment to achieving shared objectives and delivering excellent outcomes.
* Native or bilingual proficiency in English.
* Flexibility to work unconventional hours, including 24/7 shifts.
* Ability to travel both domestically and internationally to provide onsite support.
* Must be comfortable working in the ICU Hospitals area.
This position is open to all candidates.