דרושים » מחשבים ורשתות » Virtualization Technical Support Engineer

As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.

Responsibilities:

Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as Terminal, VDI, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during day time and night time if required
Take ownership of patching and upgrade projects for EUC environments in various organizations
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
The role includes executing field activities throughout the country, mainly in Gush Dan

We are looking for a Technical Support - Tier 1.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

Were looking for a Tech Support Team Leader to join our global Technical Operations department. The team is responsible to provide technical support and service to all of our companys customers and serve as a technical focal point.
This will require working collaboratively with other company engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.
Duties and responsibilities:
Manage a team of technical support engineers.
Establishing work procedures and processes according to department standards.
Manage the flow of day-to-day operations, lead and prioritize workload, handle escalations, etc.
Promote self-service plans to reduce number of cases.
Meet and exceed established support KPIs.
Presenting the team performance reports.
Raise support related concerns, issues and improvement feedback to management.
Maximize team productivity.
Be responsible for new employees on boarding, team training and knowledge management.
Team members performance evaluation.
Keeping high team motivation.

the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity human or machine across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The worlds leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description
CyberArk is seeking a part-time IT Service Desk Intern. As an IT Service Desk Intern, you will maintain and provide support for computer systems and networks for the companys employees around the globe. You will be required to solve technical IT and application problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; strong communication and customer service skills, excellent organizational skills, and ability to work on multiple tasks at the same time.

This role will work as part of the IT Service and Support team but must demonstrate an ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills.

Monitoring, maintaining, and troubleshooting computer systems and network problems
Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
Strong Knowledge of Microsoft Windows operating system Microsoft Office products, Mac operating system, and Mac management
Active directory maintenance
Office 365 and corporate software-related support, including Exchange administration.
Supporting the roll-out of new applications and hardware

We are looking for a visionary and hands-on leader to head our growing R&D group. In this role, you will mentor a talented engineering team, shape system architecture, and set the bar for quality, innovation, and delivery. If you're passionate about developing core defense solutions, being involved in every stage of product development, participating in military field tests, and contributing directly to national security – we want you on our team.


Responsibilities:
· Lead the full software development lifecycle – from planning through design, implementation, testing, and delivery. · Own development of both functional and non-functional features, with a hands-on approach to architecture and design. · Define and drive the division’s technological roadmap in collaboration with system and business stakeholders. · Foster a high-performance engineering culture focused on excellence, accountability, and innovation. · Manage and mentor cross-functional teams including backend, frontend, QA, and DevOps. · Collaborate with commercial, operations, and deployment teams to ensure alignment with budgets, timelines, and customer needs. · Represent the division's technological capabilities internally and externally to customers, partners, investors, and senior leadership.

We are interested in welcoming a Solution Engineer to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.
The right candidate should have various technical capabilities and customer-centric approach.