דרושים » תוכנה » Junior Support Developer

We're looking for a Full-stack Technical leader to spearhead the development of ecosystem applications on StarkNet, our blockchain scalability solution. This role involves crafting the system's architecture, participating in key technology decisions, and guiding the project from inception to successful deployment.

Key Responsibilities:
Architect and Design: Lead the design and development of ecosystem applications for Starknet, specifically targeting blockchain development teams.
Cross-functional collaboration: Partner with backend teams, product managers, and the broader blockchain developer community to align technical objectives with business goals.
Quality Assurance: Ensure adherence to high coding standards and best practices for maintainability across all developments.
Mentorship and Leadership: Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and improvement.

We are looking for a talented Support Engineer to join our Customer Experience team.

Youll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.

Within our B2B2C model, youll collaborate directly with brokers stack holders to support trading end clients, ensuring both our partners and their clients enjoy a seamless, high-quality experience.

This is a hands-on, technical support role in a fast-paced environment perfect for someone who thrives on solving complex challenges, improving internal tools, and working across multiple departments.

In this role you will:
Troubleshoot and resolve complex technical issues across our products
Research, analyze, and escalate issues as needed.
Provide top-quality support to B2B clients and internal users.
Follow standard procedures for proper escalation of unresolved issues and other customers needs to the appropriate internal teams.
Build and maintain strong customer relationships.
Contribute to documentation and internal knowledge base articles.
Stay up to date with company products and tools to support requests in the best possible way.

We are looking for a strong Full Stack Developer with an eye for details. We are building a product with high scalability in mind and solving challenging problems on a daily basis. Our backend architecture is event-based and relies on RabbitMQ. We also really love React hooks!

As a senior developer, you will master the entire development life-cycle from identifying and characterizing the product, including architecture, deployment, development, testing, and up until production.

Be part of a fast-growing engineering team that builds a cutting-edge platform that makes a real impact in the world.
Develop a complex, highly available, distributed, cloud-based solution, and maintains its high level of quality.
Build new features that directly impact the future of our product from the UI to the Database.
Deploy code to production regularly to a SaaS-based solution hosted on the Cloud.
Collaborate with the product team to understand the task requirements.
Plan and lead the Engineering designs.
Write well-designed, elegant, testable, and efficient code.
Mentor other team members and support their professional growth and development.

For a well established Start up based in Tel Aviv we are looking for a Technical Support team lead for our Tier 2/3 support team. This role requires a dynamic individual with a strong technical background and excellent leadership skills to oversee a global support operations, mentor team members, and ensure high-quality technical assistance to our clients. The ideal candidate will possess a blend of technical expertise and a commitment to customer satisfaction, facilitating the resolution of complex technical issues while fostering a collaborative team environment. Responsibilities:
* Lead and mentor a team of Tier 2/3 Technical Support specialists to deliver high-quality customer service and technical assistance, globally.
* Oversee the troubleshooting and resolution of complex technical issues escalated from Engineering team or Customers including architectural issues.
* Develop and maintain support documentation, knowledge base articles, and training materials.
* Monitor team performance metrics and provide regular feedback to improve team efficiency and customer satisfaction.
* Act as a liaison between Technical Support and other departments, ensuring effective communication and collaboration on technical issues.
* Facilitate ongoing training and development for team members to enhance their technical skills and knowledge.
* Assist in the identification of trends in technical issues and recommend improvements to products or services. Hybrid work: 2 days at the office/3 from home. willing to work US hours. close to the train station.

As a senior Full stack engineer in the Platform team, you will be taking on a high-impact role, ideal for someone who enjoys solving complex system challenges, working closely with data, and is comfortable with fast-changing environments, and building scalable, reliable systems.

In this role, youll design and implement features, lead development workflows, and serve as technical leader across the stack. Your day to day will involve debugging live systems across multiple domains, enhancing platform robustness, and driving engineering excellence through hands-on development and technical decisions making.

Were looking for a highly organized, detail-oriented Open Innovation Coordinator to join our Technology Planning team. This entry-level role is ideal for candidates with strong analytical skills, clear communication, and a background in software-hardware co-design or computer architecture research. Youll support the Technology Planning Manager and team by analyzing technical trends and helping identify new technologies and collaboration opportunities to advance our innovation strategy.
Key Responsibilities:
Conduct deep-tech research, reviews and analyse on emerging technologies using academic, market, and industry sources.
Track developments in areas such as AI infrastructure, AI Data Movement and other related areas.
Synthesize findings into clear, concise internal summaries and presentations.
Support project coordination: timelines, deliverables, and cross-team communication.
Prepare for and participate in international meetings, including collaboration with China-based and European teams.
Manage logistical and administrative tasks for innovation team.

As a Tier 1-2 Support Engineer, you will be the technical front line for our customers, helping them configure, debug, and maintain our software in diverse infrastructure setups.





Responsibilities
What Youll Be Doing

Act as the primary point of contact for escalated customer issues requiring in-depth technical troubleshooting.
Diagnose and resolve complex problems involving SSO (SAML, OIDC, SCIM), third-party integrations, API failures, data issues, security scanning, connectivity issues and more.
Guide customers through initial setup, ensuring smooth rollouts and minimal disruption.
Work closely with R&D to triage bugs, log reproducible cases, and suggest improvements based on field experience.
Monitor support case queues and ensure timely, high-quality communication with customers.
Improve observability, documentation, and deployment tooling.
Provide feedback to internal teams about common customer challenges and edge case configurations.
Participate in on-call rotation as needed for critical incident handling.

We are growing and are looking for future Axonians who value personal and career growth, teamwork, and winning
As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.

We are looking for a Solution & Support Engineer to join our global AI startup and help deliver technical excellence across customer onboarding, implementation, and ongoing support. This is a hands-on, customer-facing role that combines solution engineering and technical support and is perfect for someone who is technically Hands-On, has innovation mindset and a passion for working directly with Enterprise Clients.

Youll work closely with cross-functional teamsincluding Product, R&D, and Customer Successto help implement our AI-powered SaaS solution, and ensure customer success across our global client base.

Responsibilities
Assist in onboarding and implementing aiOlas SDK for global clients
Participate in proof-of-concept (POC) processes, demos, and client training sessions
Translate customer needs into technical requirements and collaborate with internal teams to tailor solutions
Support product configuration, voice workflow design, and usage optimization
Document use cases and contribute to knowledge sharing and process improvement
Provide first-line technical support for customer issues
Troubleshoot product-related incidents and assist with investigation and resolution
Coordinate with R&D and Product teams to escalate and resolve bugs or performance issues
Help build and maintain internal support documentation and monitoring tools

We are looking for a Technical Support - Tier 1.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.