Professional services- Israel Region

31/08/2025

Professional services- Israel Region

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.

Requirements:
As a Pre-sale Engineer, you will be regarded as a company product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. In addition, you will be responsible for delivering a pristine first experience of our company through your technical expertise and willingness to complete onsite activities across our install base, including hardware rack, stack, cable and label, our company software installation, cluster re-location. expansions, and the occasional break-fix request for Israeli customers.
Combined with being highly technical, you are calm under pressure, highly communicative, detail-oriented, and able to assess and resolve unexpected issues that may arise. You are seen as the process owners for the field activities, contributing your expertise to training and runbooks to enable our company partners, as well as company Customer Support.
Key Responsibilities
Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions.
Install, configure, test, and troubleshoot the company solution in customer environments, ensuring it is fully operational and meets performance standards.
Collaborate with internal teams to provide input on product development and process improvement.
Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
Stay current and knowledgeable of the latest company software releases.
5+ years of experience in a similar technical role, with expertise in data storage technologies, such as SAN, NAS, DAS, and cloud storage.
Demonstrated experience in designing and implementing data storage solutions in complex environments.
Familiarity with virtualization and containerization technologies, including VMware and Docker.
Familiarity with Networking, switch configuration and troubleshooting.
Excellent analytical and problem-solving skills.
Strong customer service skills, with the ability to work collaboratively with customers and internal teams.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Ability to safely lift 65-90 lbs.
MS or B.Sc. in CS, CE, EE or related fields.

This position is open to all candidates.

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8326144

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05/08/2025

Senior Pre-Sales Domain Consultant - Prisma Access Browser

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

You will join a new and exciting business unit with our company's positioning the industrys first combined Enterprise Browser and comprehensive SASE security platform, with the industrys broadest security and compliance coverage for applications used by your hybrid workforce, regardless of whether they are at home, on the go, or in the office.
You will work with sales partners to establish relationships with customers with the goal of helping them detect and prevent advanced cyber attacks and breaches by advising them on the immense value of our companys Enterprise Browser. Our systems engineers have a deep technical understanding of cybersecurity products, integrations, and critical cyber threats facing our potential customers environments.
We need these technical guides to work with our sales teams, providing training and technical support. You build trust with our clients and teams, establish strong rapport as a trusted advisor, and build an environment where our clients feel (and are) secure. Additionally, you'll be called upon to offer feedback to our product management team on new feature requests and product improvements based on what you learn from your customer base.
Your Impact
Establish yourself as a trusted advisor to prospects and customers working with Sales Specialists and the local partners
Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions
Architect and propose validated solutions which address the identified problems in each individual environment
Delivering presentations/demonstrations to prospective and current clients, PoC (Proof of Concept), RFP/RFI response
Ensure ongoing customer satisfaction, support, and adoption
Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)
Understand and effectively differentiate our company's against the main competitors
Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved.

Requirements:
6+ years of Sales Engineering/Technical Pre-Sales experience in one or more of the following areas:
Networking and Network Security (FW, Proxy, etc.)
Host Protection (EDR/EPP)
Identity Management
Data leakage prevention
RBI Experience
Understanding and/or hands-on experience in software development and web technologies
Excellent presentation and time management skills
Proven track record selling complex cyber security enterprise solutions
Ability to lead by example and be a player coach for the more junior team members
Building strong relationships with key customers helping them achieve their goals
Conducting technical discovery calls and meetings
Work closely with Product and R&D teams to represent the customer and ensure deliverables are in line with customer requirements and specifications
Self-starter who is driven by outcome and success with strong commercial acumen
Ability to present complex concepts to both technical and non-technical audience
Willingness to travel extensively.

This position is open to all candidates.

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8290747

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25/08/2025

Senior Solutions Engineer, New Logo - German Speaker

חברה חסויה

Location: Tel Aviv-Yafo and Netanya

Job Type: Full Time and Multilingual

We are looking for a Senior Solutions Engineer to be on the front lines, working closely with our customers and prospects, guiding them on how to build robust DevSecOps processes. You will work with our sales, product, customer success & engineering teams to help customers understand the value of our Solution from a technical and business perspective.
If you love working with brilliant people, being part of an energetic team and changing the world of software, you might be the perfect Frog to join our team!
As a Senior Solutions Engineer you will...
Collaborate with account executives to understand Customer requirements and develop customized technical solutions.
Translate business objectives into technical requirements and solution designs.
Conduct discovery sessions, technical presentations, and product demonstrations for prospective customers in both English and Spanish.
Conduct compelling Proof of Values (POVs), and product demonstrations to showcase the value and impact of our solutions.
Support transition from pre-sales to post-sales, ensuring continuity and alignment of expectations.
Respond to RFPs, RFIs, and technical questionnaires, including those in Spanish-speaking markets.
Represent us at industry events and conferences, highlighting the transformative potential of our products.
Influence our product roadmap by communicating customer feedback and identifying trends in the DevOps and DevSecOps landscape.
Stay ahead of industry trends, continuously enhancing your knowledge of emerging technologies in DevOps, cloud infrastructure, and software development.

Requirements:
7+ years of experience in technical sales, presales, or sales engineering roles (experience with MEDDPICC is a plus).
Fluency in English is required.
Proven expertise in DevOps tools and methodologies, including Docker, Kubernetes, CI servers, Git, Artifactory, and build tools.
Strong experience building software pipelines using diverse DevOps tools.
Hands-on experience with Linux and cloud platforms (AWS, Azure, or GCP) mandatory.
Familiarity with software architecture design, scalable product development, and on-premise/cloud hybrid environments.
Experience delivering POVs and technical demonstrations to diverse stakeholders, from technical teams to business leaders.
A customer-centric mindset with a "can-do" attitude and a passion for learning and solving complex problems.
Exceptional communication and presentation skills, capable of translating technical concepts into business value for varied audiences.

This position is open to all candidates.

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8318393

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6 ימים

Customer Support Specialist

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Requirements:
High level Hebrew speaker both verbal and written.
Provide independent and high-quality responses to our customers via phone and email
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers
Gather customer feedback and share with our Product, Sales and Marketing teams
Identify process and product inefficiencies, gather feedback, data and examples from customers and agents, and partner with product development organization to deliver innovative and technology focused solutions
Service-oriented personality with a can-do attitude
Detail-oriented and capable of handling multiple responsibilities.
Experience with Zendesk, Google Calendar, Gmail, and Slack a big plus
Strategic, Decisive, collaborative, innovative
Strong problem solving / troubleshooting skills
Familiarity with our industry is a plus

This position is open to all candidates.

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8338201

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05/08/2025

Support Enablement and Escalations Engineer (PAB)

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

The team is an exciting crossroads between Support/TAC (Technical Assistance Center) and Engineering. The team is empowered to drive decisions and to be the thought leaders within the Global Customer Services organization at our company's. On any given day members of the team may work with new products and software very early in the new product lifecycle, provide training, assist a support engineer with a customer issue, replicate a complex issue in our lab or help improve features for supportability and usability. We are a relatively small global team and will only consider the top people from a support or engineering background. You are a good candidate if you are excellent at working with many cross-functional teams such as developers, product management, sales and also customers. In particular, you will be engaging with the Prisma Access Browser product the industrys only SASE-native secure browser.
Your Impact
Learning the product by handling cases escalated from the support teams, before they reach Engineering. Creating and developing enablement materials for Support - troubleshooting docs and processes.
Identifying widespread issues, sending guidelines and communicating updates
Identify supportability and usability requirements for new releases during the design phase as well as post GA via enhancement requests
Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on our company's new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs
Develop tools for TAC For better visibility and troubleshooting
Monitor and identify case trends. Sometimes there are opportunities to catch a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security.

Requirements:
Experience: 5+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Excellent written and verbal communication skills
Experience troubleshooting complex Network issues
Proficient in Web Protocols, HTTP, HTTPS, TLS
Expertise in Windows troubleshooting
Comfortable with usage of tools such as Wireshark or chrome developer tools and ability to isolate issues related to OS / Network security layer
Nice to have:
Expertise in troubleshooting additional OSs (Linux, MacOS, iOS or Android)
Multi-vendor Zero-Trust Network access vendor experience (PANW, Cisco, Checkpoint, IPS / IDS systems, IdPs)
Experience as an Enablement Engineer or an Escalations Engineer is a plus
Scripting skills (JS/Python/Powershell) are a plus.
Experience training internal technical teams
Familiarity with Browser Architecture.

This position is open to all candidates.

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8290608

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31/08/2025

Technical Support team lead - Tier 2 /3

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

For a well established Start up based in Tel Aviv we are looking for a Technical Support team lead for our Tier 2/3 support team. This role requires a dynamic individual with a strong technical background and excellent leadership skills to oversee a global support operations, mentor team members, and ensure high-quality technical assistance to our clients. The ideal candidate will possess a blend of technical expertise and a commitment to customer satisfaction, facilitating the resolution of complex technical issues while fostering a collaborative team environment. Responsibilities:
* Lead and mentor a team of Tier 2/3 Technical Support specialists to deliver high-quality customer service and technical assistance, globally.
* Oversee the troubleshooting and resolution of complex technical issues escalated from Engineering team or Customers including architectural issues.
* Develop and maintain support documentation, knowledge base articles, and training materials.
* Monitor team performance metrics and provide regular feedback to improve team efficiency and customer satisfaction.
* Act as a liaison between Technical Support and other departments, ensuring effective communication and collaboration on technical issues.
* Facilitate ongoing training and development for team members to enhance their technical skills and knowledge.
* Assist in the identification of trends in technical issues and recommend improvements to products or services. Hybrid work: 2 days at the office/3 from home. willing to work US hours. close to the train station.

Requirements:
* Minimum of 5 years of experience in Technical Support or IT-related roles, in a global environment, including vast knowledge with Kubernetes, cloud, Big Data domains with high scale products.
* At least 2 years of experience in a leadership or supervisory role within a global Technical Support environment.
* Strong knowledge of operating systems, networks, and software applications.
* Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
* Proficient in customer service principles with a strong focus on client satisfaction.
* Effective communication and interpersonal skills to lead and motivate a global team.
* Experience with ticketing systems and remote support tools.

This position is open to all candidates.

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8325306

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לפני 7 שעות

Support Engineer

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.

Responsibilities:

Customer Support:

Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:

Develop and maintain in-depth knowledge of Cycode to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:

Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:

Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:

Contribute to the development of documentation to streamline support processes.

Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
6-10 years of experience in a technical support role for SaaS software.
Knowledge of application security software (i.e. Secrets, SCA, SAST, etc.) and related technologies.
Knowledge of Git and its processes.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced environment and handle multiple priorities.
Proven track record of delivering exceptional customer support.
Experience working with APIs
Knowledge of monitoring tools (e.g. New Relic) and logging solutions (e.g. Grafana) for identifying and resolving issues.
Experience using a support ticketing tool (i.e. Zendesk)

This position is open to all candidates.

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8345297

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11/08/2025

Tier 2 Support Representative - Hebrew Speaking

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a dedicated Tier 2 Support Representative to be a crucial point of contact for our valued customers.

In this role, you will be instrumental in ensuring customer satisfaction by expertly managing inquiries across various communication channels. You'll leverage your technical aptitude and strong communication skills to diagnose, troubleshoot, and effectively escalate complex issues, ensuring timely resolutions and a seamless customer experience. This is an exciting opportunity for a proactive and driven professional who excels at understanding customer needs and delivering confident solutions.

So, what will you be doing all day?

As Tier 2 Support, you will:
Serve as the main point of contact for our customers, skillfully managing communications via phone, chat, email, and our online support portal.
Professionally and efficiently handle all customer inquiries, expertly dissecting their issues and concerns to provide exceptional customer support.
Provide timely escalation of complex ticket items to the development, team, and CSM teams, providing clear and comprehensive information.
Proactively identify and interpret customer challenges through effective questioning and analysis, ensuring accurate documentation.
Effectively own ticket resolution by submitting detailed tickets in accordance with our standards and ensuring all necessary information is included to facilitate timely resolutions.
Follow up with customers and ensure excellent customer service and satisfaction.
Learn and master a variety of internal tools, using them quickly and efficiently to diagnose, solve, or escalate complex issues. This includes managing customer inquiries through email, chat, and phone, and ensuring that every interaction is handled with precision and care
Working days: Monday-Friday, three times a week on-site, evening hours [US hours 14:30 -23:30 PM]

Requirements:
Minimum Qualifications:
Proven ability to manage tasks independently while also collaborating effectively with cross-functional teams (Customer Support, CSMs, Development, etc.).
Native or Fluent Hebrew and Professional English proficiency (both written and verbal) with exceptional communication skills.
Minimum of 1 year of experience in a customer-facing technical support role within an interactive and fast-paced environment.
Demonstrated ability to multitask effectively and prioritize workload in a dynamic setting.
Strong organizational skills and meticulous attention to detail.
Critical thinking and proactive problem-solving abilities.
High School diploma or equivalent.
Native fluency in English and Hebrew.

Bonus Points:
Computer Savvy experience with CRM, Zendesk, Jira, Hubspot, and Confluence preferred.
Call center experience is a bonus!
Field Service Business Exposure.

This position is open to all candidates.

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8298165

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05/08/2025

Domain Consultant

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

As a Domain Consultant for network security transformation, you provide technical expertise and guidance in customers' network security and zero trust journey. You will be key in defining technical solutions that secure a customers key business imperatives. You evangelize our industry leadership in on-prem, cloud, and security services that establish our company as a customers cybersecurity partner.
Your Impact
Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization
Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
Lead and support customer demonstrations that showcase our unique value proposition
Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities
Architect solutions that will help our customers strengthen and simplify their security posture
Document high-level design and key use cases to ensure proper implementation and value realization of our company's solutions
Lead conversations about industry trends and emerging changes to the security landscape.
Responsible for discussing and highlighting product alignment with customer requirements and differentiation
As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs
Position our company's or Partner delivered services as appropriate to ensure proper implementation and value realization of our company's solutions
Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
Distinguished by additional specialized knowledge in breadth and/or depth.

Requirements:
6+ years experience in pre-sales/sales engineering within Zero Trust, Networking, Network Security, SaaS Security or SSE/SASE
Experience with L2-L4 Networking (L2 Switching architectures including Spanning Tree, VLANs/trunking, IP routing including static routes, OSPF and BGP, route re-distribution, L4 Load-balancing)
Outstanding customer communication and problem-solving skills
Experience in working with customers, demonstrating problem-solving skills and a can-do attitude
Solid understanding of NGFW, Network Security, SASE, SD-WAN, CASB, Proxy, DLP and BYOD Solutions
Advanced knowledge of On-Premise and Cloud-Delivered Network Security Technologies
This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
Proficient in English and Hebrew.

This position is open to all candidates.

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8290745

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20/08/2025

Technical Support Engineer

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Our global operations continue to expand, and were looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.
As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.
This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.
The position is shift-based and requires work during weekends.
What You'll Do
Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master our company's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment.

Requirements:
1+ year in technical support engineer, customer-facing role or similar
Solid technical aptitude and a passion for learning new technologies, products, and methodologies
Strong critical thinking and attention to detail
Flexibility and availability to embrace change
Experience working with SQL and APIs - an advantage
Familiar with GCP, Jira, Intercom and Notion- an advantage
Experience with web technologies and scripting languages - nice to have
Fantastic spoken and written English.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8311651

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תוכל לצפות בה בדף המשרות שלי

המשרה הוחזרה לרשימת תוצאות החיפוש

האם תרצה להסיר את המשרה מרשימת

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אירעה שגיאה בשליחת פרטיך למשרה

לפני 7 שעות

Global Support Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are growing rapidly and looking for passionate, talented individuals to join our dynamic team.
Strategic Leadership

Refine and implement a comprehensive customer support strategy aligned with company goals and customer needs.
Refine and report on key performance indicators (KPIs) and service level agreements (SLAs) for the support organization.
Analyze support metrics and customer feedback to identify trends, areas for improvement, and opportunities for proactive support.
Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure seamless customer journeys and effective issue resolution.
Stay abreast of industry best practices in customer support and application security trends.
Team Management & Development

Recruit, train, and mentor a team of highly skilled and customer-focused support professionals.
Foster a culture of continuous learning, professional development, and customer advocacy within the support team.
Conduct regular performance reviews and provide constructive feedback to team members.
Ensure adequate staffing levels and efficient resource allocation to meet customer demand.
Technical Excellence

Develop and maintain in-depth knowledge of Cycode to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices
Serve as a technical escalation point within the Global Support Team
Operational Excellence

Optimize support processes, workflows, and tools to improve efficiency, effectiveness, and customer satisfaction.
Oversee the management of our knowledge base, FAQs, and self-service resources to empower customers.
Implement and manage support technologies (e.g., ticketing systems, remote support tools).
Handle escalated customer issues and ensure timely and satisfactory resolution.
Develop and maintain documentation for support procedures and policies.
Customer Experience

Champion a customer-centric approach throughout the organization.
Act as a voice of the customer within the company, advocating for product improvements and enhancements based on support insights.
Proactively identify opportunities to enhance the customer experience and build strong customer relationships.

Requirements:
10+ years of experience in customer support or technical support roles in a B2B SaaS environment, with 3-5 years in a leadership position within a global team.
Strong understanding of application security and/or DevOps concepts, technologies, and products.
Knowledge of Git and its processes.
Strong troubleshooting and debugging skills.
Proven ability to build, manage, and scale high-performing global support teams.
Excellent leadership, communication, and interpersonal skills.
Demonstrated ability to develop and execute strategic initiatives.
Experience with support technologies and CRM systems, including Zendesk, Jira, and Planhat.
Strong analytical and problem-solving skills.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8345383

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