דרושים » שירות לקוחות » Director of Customer Value & Insights

We're looking for a hands-on, business-minded Analytics Engineer to build the infrastructure and tooling that turns this data into operational gold.
Youll be the first data hire in our new Operations Insights team, responsible for designing the operations data platform, generating insights for internal and external stakeholders, and helping our business teams deliver measurable impact. This is a hybrid role that combines data engineering with analytics and product thinkingyoull build, analyze, and consult.
From designing the data warehouse to crafting performance dashboards and investigating edge-case customer issues, youll be the go-to person who makes data accessible, trustworthy, and powerful.
A day in the life:
Design and implement the operational data platform, consolidating data from R&D systems
Build and maintain data pipelines and tables for store performance, deployment health, and system diagnostics
Collaborate with the Director of Customer Value & Insights and Expansion Managers to define KPIs and surface business insights
Conduct exploratory data analysis to support tough customer and deployment challenges
Build internal tools and dashboards that empower teams to self-serve critical data
Investigate anomalies, edge cases, and complex failure scenarios to improve deployments
Maintain data quality, documentation, and observability as we scale to hundreds of stores

We are seeking an accomplished and strategic Senior Director of EMEA Customer Success to lead and expand our Customer Success organization across the EMEA region.
As a Senior Director of EMEA Customer Success, you will...
Lead, staff, and strategically grow the EMEA Customer Success organization, encompassing multiple teams and locations across EMEA
Provide executive leadership and strategic direction to Customer Success Managers and Technical Success Managers, fostering a high-performance culture and ensuring operational excellence across all EMEA teams
Provide leadership through coaching, feedback, development goals, and performance management
Mentor managers and team members with regards to the customer journey and driving customer happiness and help the team adopt and establish value in the products and platform
Work with the internal teams like Account teams, Product, Solution Engineering, Training, and external customer stakeholders to formulate/maintain a Success Plan outlining how we address our immediate and future needs (with success metrics)
Refine and implement the methods, procedures, tools, and policies to ensure high-quality service is delivered to customers
Well-versed in using case management systems and CRMs (e.g., SFDC / JIRA) and strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customers investment
Maintain a deep understanding of our product and roadmap, so you can guide customers to success so you can help drive up their Adoption Score, and ensure a high level of technical knowledge is maintained within the Customer Success Team
Establish and manage communication channels within and among departments. Act as the liaison to provide customer feedback to the Senior Management Team
Work with your team to schedule, prepare, and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals, expansion, and adoption
Own and drive customer adoption and usage for the customers and help your team Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth
Understand the customers industry trends, business challenges with the platform, and current and potential use cases for our customers and develop and nurture our champions within your customers organization who advocate for the platform based on their positive experience
Engage customers senior decision makers to understand their evolving strategy and shaping Success Planning informed by these goals, and serve as the voice of the customer and provide internal feedback on how we can better serve them to maximize customer value and retention
Partner with the Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage and monitor customer user trends and health to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.).

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities. To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.



Key Responsibilities



Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers

We are reshaping how companies manage their spend. As a leading SaaS platform for spend management, we help organizations streamline employee intake requests, enforce budget controls, issue payments and virtual cards, and integrate with financial systems across the globe. Our platform is trusted by companies seeking visibility, control, and automation at scale. Were looking for a smart, execution-oriented Product Manager who thrives at the intersection of UX, finance workflows, and cross-functional collaboration.
 
 
Advantages:
Why Join Us:
* Make a big impact in a lean team with strong ownership and fast delivery cycles. Get to own and drive your roadmap forward.
* Work on a product that serves real operational needs, with strong customer pull and business value, and a large customer base.
* Join a collaborative, design- and data -driven team with high visibility in the organization.
* Contribute to building a modular platform at the heart of company spend, financial automation, and procurement transformation.
* Be a strategic voice at the intersection of product, sales, customer success, and operations - helping shape not only what we build, but why.
 
About The Role:
Collaborate with leadership and go-to-market teams to align product initiatives with revenue growth, customer expansion, and retention goals. Translate company strategy into a focused product roadmap that balances short-term impact with long-term scalability. Own the end-to-end product lifecycle for one or more core modules, from shaping vision to delivering business outcomes. Collaborate with design and engineering to deliver intuitive, high-impact user experiences for finance and procurement teams. Deep-dive into finance use cases and translate customer pain points into clearly scoped, technically feasible features. Define and analyze product KPIs, run beta programs, and continuously validate value post-launch with usage data, customer interviews, and feedback loops. Partner closely with CS, Sales, and Marketing to support launches, training, positioning, and feedback intake. Drive clarity and alignment with internal stakeholders by crafting clear PRDs, structured discovery processes, and crisp prioritization. Make thoughtful tradeoffs between customer needs, technical complexity, and business priorities and communicate those decisions transparently across stakeholders.

We are looking for a Customer Success Manager.
Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from platform.
As a trusted advisor you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes.
You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customers success - ultimately driving growth and securing the renewal.
What You'll Do:
Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor and report internally and externally to Customer Sponsors.
Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions.
Work closely with Sales to provide insights to customers about applicability of new features in and identify additional business use-cases.
Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption.
Translate customer product usage data into actionable advice for customers.
Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners
Provide customers contract utilization pacing in regular account Health Checks towards renewal.
Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins.
Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options.
Work cross-departmentally to find business outcomes oriented solutions to complex scenarios and integration issues.
Strong knowledge of Customer Success best practices with experience defining processes to promote adoption.
Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations.
Continuously drive communication and customer advocacy to ensure an orchestrated customer experience.
Work transparently to surface customer problems and allow others to participate in solving them.

we are on a mission to pursue frictionless justice- using data and AI to uncover large-scale harms and bring justice to the people.
Were a fast-growing startup with over 150 team members based in Tel Aviv and New York, backed by world-class investors including Georgian, F2 Venture Capital, Entree Capital, NFX, and Y Combinator.
At our company, we build products that turn data into justice. Our platform uncovers legal violations - such as environmental crimes, financial fraud, and privacy breachesand helps bring legal action to scale. The result? A justice system that works better, faster, and more fairly.
Were seeking a Head of Product to lead our product organization and help scale our portfolio of legal-tech solutions.
About the Role
As Head of Product at our company, youll own the strategy and execution across our entire products that transform raw data into real-world legal impact. Youll shape the vision across our diverse product portfolio, including enterprise SaaS offerings, a product-led growth (PLG) platform for legal professionals, and internal tools for legal and data research. Youll partner closely with engineering, data science, design, marketing, and legal teams to deliver products that transform how justice is discovered and served.
Were looking for a leader who is deeply user-centric, strategic, execution-focused, and passionate about leveraging AI to build impactful, scalable products.
Responsibilities:
Lead the product organization, managing a multidisciplinary team across product management, design and UX research.
Own and evolve our companys product strategy across multiple surfaces: internal tools, customer-facing SaaS platforms, and a PLG product for lawyers.
Drive product execution end-to-end, from discovery to launch, ensuring we deliver high-quality experiences that solve real user problems.
Collaborate cross-functionally with engineering, data science, legal experts, business development, and leadership to shape and deliver impactful solutions.
Define and track key product metrics, and use data to drive continuous product improvements and growth.
Build deeply AI-driven products, translating complex models into intuitive user experiences and valuable legal insights.
Leverage cutting-edge AI tools and workflows to improve product discovery, prototyping, productivity, and cross-functional collaboration.
Build a strong, scalable product development process that supports our growth.

The proposed Product Director will be responsible for:

Defining and executing the onboarding product strategy aligned with business goals.

Driving cross-functional collaboration across Product, Design, Engineering, Marketing, and Compliance.

Ensuring our onboarding flows are optimized for conversion, regulatory requirements, and customer experience.

Identifying new opportunities for personalization, automation, and experimentation to improve activation KPIs.

A dedicated senior product leader will ensure we not only meet but exceed customer expectations at the earliest and most critical stage of their journey with us. This investment is essential to reduce friction, accelerate time to value, and differentiate us in a market where exceptional user experience is a key competitive advantage.

Responsibilities:
Own the end-to-end onboarding experience: Define, articulate, and evolve a comprehensive product strategy for onboarding that balances growth, compliance, and seamless customer experience.
Drive KPI-focused outcomes: Optimize the onboarding funnel for key metrics such as activation rate, time-to-value (TTV), drop-off reduction, and compliance completion.
Champion customer-centric innovation: Develop and iterate onboarding flows based on deep understanding of user needs, feedback, and analytics across diverse customer segments and regions.
Lead cross-functional alignment: Partner closely with Engineering, Design, Marketing, Compliance, Risk, and GTM teams to ensure consistent, scalable, and localized onboarding experiences.
Ensure global compliance and scalability: Integrate regulatory, KYC/KYB, and AML requirements seamlessly into product flows, while preserving a high-quality UX for both enterprise and SMB clients.
Design for personalization and automation: Introduce contextual onboarding paths tailored to industry, geography, and user profile, leveraging dynamic content and smart decisioning.
Build systems for experimentation and learning: Establish robust A/B testing and experimentation frameworks to validate improvements and uncover new opportunities across the funnel.
Monitor performance and customer insights: Continuously assess onboarding journeys using data analytics, heatmaps, customer interviews, and support feedback to identify friction points and growth opportunities.
Mentor and lead product teams: Guide product managers and contribute to a culture of excellence, ownership, and continuous improvement within the Product organization.

Required Enterprise Customer Success Manager
Develop your career, get acknowledged for your impact, and work with talented people who love what they do in one of Tel Avivs top SaaS scale-ups!
Our Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, youll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities
Own the customer relationship serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization ensure clients are maximizing adoption of Optimoves platform and achieving measurable ROI.
Executive engagement build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas.
We help our customers succeed in todays digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.
In 2021, we went public on the New York Stock Exchange, and we havent stopped growing since!
We are looking for a Senior Product Manager to join our Ad Intelligence team.
Why is this role so important?
Digital advertising is at the core of every growth strategy, and understanding where competitors invest their budgets is critical for marketers, agencies, and publishers. Ad Intelligence is one of most strategic solutions, helping customers optimize their media spend, uncover new opportunities, and stay ahead of the competition.
With unique datasets, advanced data modeling, and trusted position in the market, we are redefining how advertisers benchmark their search, social, and display advertising performance.
As a Product Manager for Ad Intelligence, you will own and expand cross-channel advertising analytics. You will ensure our customers have the most accurate, granular, and actionable ad spend, creative, and performance insights in the industry.
Whether its by expanding ads data coverage, improving spend and impression estimation, or designing intuitive reports and workflows to surface competitive insights, you will play a key role in making indispensable for ad professionals.

What youll be doing:
Deeply understand users and their workflows marketers, agencies, and media buyers to define the most valuable advertising use cases.
Collaborate cross-functionally to deliver high-impact features:
Platform (Backend & Frontend) to build scalable, high-performing ad intelligence features.
Data Science to enhance algorithms estimating ad spend, reach, impression share, and creative performance.
Data Collection & Extraction teams to expand and maintain accurate, fresh data coverage across search, social, and display networks.
Dedicated UX Product Design to deliver intuitive dashboards, reporting, and insight-driven workflows.
Define and own the product roadmap prioritize initiatives based on customer value, business impact, and data feasibility.
Drive end-to-end product delivery from discovery, requirements, and design to development, testing, and post-launch optimization.
Measure success and iterate monitor KPIs, analyze adoption and engagement, and continuously refine features.
Expand delivery methods including platform dashboards, API integrations, and automated alerts for enterprise customers.

we are looking for a Senior Data Engineer
What You'll Do:

Shape the Future of Data - Join our mission to build the foundational pipelines and tools that power measurement, insights, and decision-making across our product, analytics, and leadership teams.
Develop the Platform Infrastructure - Build the core infrastructure that powers our data ecosystem including the Kafka events-system, DDL management with Terraform, internal data APIs on top of Databricks, and custom admin tools (e.g. Django-based interfaces).
Build Real-time Analytical Applications - Develop internal web applications to provide real-time visibility into platform behavior, operational metrics, and business KPIs integrating data engineering with user-facing insights.
Solve Meaningful Problems with the Right Tools - Tackle complex data challenges using modern technologies such as Spark, Kafka, Databricks, AWS, Airflow, and Python. Think creatively to make the hard things simple.
Own It End-to-End - Design, build, and scale our high-quality data platform by developing reliable and efficient data pipelines. Take ownership from concept to production and long-term maintenance.
Collaborate Cross-Functionally - Partner closely with backend engineers, data analysts, and data scientists to drive initiatives from both a platform and business perspective. Help translate ideas into robust data solutions.
Optimize for Analytics and Action - Design and deliver datasets in the right shape, location, and format to maximize usability and impact - whether thats through lakehouse tables, real-time streams, or analytics-optimized storage.
You will report to the Data Engineering Team Lead and help shape a culture of technical excellence, ownership, and impact.