דרושים » מחשבים ורשתות » IT Support Engineer (Israel-based - APAC Time-Zone)

We are growing and are looking for future Axonians who value personal and career growth, team-work, and winning!
As a Senior IT Systems Engineer, you will be a technical leader responsible for designing, implementing, and managing our identity platform and corporate SaaS applications. In this position, you will partner with business users and other technology teams to support, grow, and implement Corporate IT systems and infrastructure, including products such as Okta, Google Workspace, Atlassian Product Suite, Zendesk, Slack, Zoom, and other industry-leading products. You will play a pivotal role in ensuring the security and compliance of our systems while delivering a seamless user experience.
The IT Systems Engineering team is responsible for enabling efficient and compliant operations. We focus on delivering and managing critical SaaS applications, endpoint compliance, network administration, and identity and access management (IAM) solutions to support our global workforce.
Manage and optimize wireless networking environments, with a focus on Cisco Meraki and Fortinet solutions, including access point deployment, configuration, monitoring, and troubleshooting.
Serve as a subject matter expert for network architecture, maintaining documentation and standards across corporate locations.
Administer and maintain Microsoft Intune for Windows device lifecycle management, including configuration profiles, compliance policies, app deployments, and conditional access.
Perform advanced Windows OS troubleshooting, including deep-dive analysis of system logs, driver conflicts, group policy issues, and application compatibility challenges.
Manage the administration, day-to-day operations, and troubleshooting of SaaS applications, endpoint management, and identity processes
Develop and maintain automation processes related to identity lifecycle, application configuration, and data management.
Collaborate with key business stakeholders to ensure alignment with business requirements.
Troubleshoot and reference the 3rd party vendor support documentation on API integrations
Manage the configuration of new SaaS systems in Okta to streamline the delivery of services to the user community
Lead incident response and problem resolution for various applications
Partner with Security & Cyber Security Assurance to enforce strict cross platform security and audit controls.

We are growing and are looking for a Senior IT Systems Administrator
who value personal and career growth, team-work, and winning!
The IT team is responsible for enabling efficient and compliant operations across Axonius. We focus on delivering and managing critical SaaS applications and infrastructure to support our global workforce.
As a Senior IT Systems Administrator, you will be a technical leader within our IT team. You will be responsible for providing advanced technical support, mentoring junior team members, and driving process improvements. Your expertise will be instrumental in ensuring the highest level of support and customer satisfaction. As a Senior IT Systems Administrator, you will play a key role in implementing and maintaining secure and scalable IT solutions.
Key Responsibilities:
Provide expert-level resolution and consultation for multifaceted IT problems and escalated cases.
Spearheaded incident response and problem resolution initiatives, employing advanced diagnostic techniques and analytical tools to identify and rectify complex technical issues promptly.
Lead the design and implementation of SaaS applications into our IDP (Okta).
Ensure optimal performance, security, and compliance of SaaS applications, endpoints, and infrastructure (Google Workspace, Zoom, Slack, JAMF, Intune, etc).
Assume a leadership role in mentoring and coaching junior admin and support engineers.
Develop and implement automation processes to streamline IT operations.
Conduct root cause analysis and troubleshoot complex technical issues.
Stay up-to-date on emerging technologies and industry best practices.
Participate in an on-call rotation to provide essential after-hours technical support.

we are looking for a tech-savvy IT Helpdesk Specialist to join our global IT team, based in our Tel Aviv office. In this role, youll support both local employees and global users, providing hands-on and remote assistance with hardware, software, company events, and day-to-day IT needs.
Your responsibilities will include configuration, troubleshooting, system monitoring, maintaining IT asset inventory, supporting onboarding and offboarding processes, and ensuring the smooth operation of collaboration tools and video conferencing systems.
Youll work with the latest technologies for device management, identity access, and automation, helping to maintain a secure, efficient, and high-performing IT environment.
This role offers strong opportunities for professional growth, with exposure to modern IT infrastructure, global operations, and the potential to grow into more senior technical or operational roles.

Overview We are seeking a dynamic and detail-oriented IT Support and Systems Specialist to join our IT team. This hybrid role is split evenly between providing high-quality technical support and managing key systems that enable smooth IT operations. You will play a vital role in ensuring our internal technology infrastructure is reliable, efficient, and secure.
Key Responsibilities ??? IT Support Serve as the first point of contact for end-user technical support across hardware, software, and network-related issues. Troubleshoot and resolve incidents related to:
* Windows and MacOS - Hardware and software
* Office 365 and Google Workspace platforms
* Peripheral devices (meeting rooms, end-user equipment, etc.)
* Provide remote and in-person technical assistance to employees.
* Manage help desk ticketing system, ensuring timely resolution and communication. ??? Systems Administration
* Maintain and administer Office 365 and Google Workspace environments, including user management, licensing, and integrations.
* Manage device fleet through Jamf & Intune.
* Ensure endpoint security compliance and OS patch management.
* Monitor system health, performance, and capacity planning.
* Participate in system upgrades, maintenance, and documentation.
* Create automations and improve processes.

We are looking for a IT Engineer.
As our dedicated IT Engineer, you will be the cornerstone of our company's technological operations, providing essential IT services and support to our employees. You will assume full ownership of our internal IT environment, encompassing user support, system management, physical hardware, and office infrastructure. Your responsibilities will include defining and implementing IT processes, automating workflows, and ensuring our technology infrastructure is scalable and secure to support our ongoing growth. This is a hands-on position that demands both technical proficiency and strong interpersonal skills.
Responsibilities:
User Support & Help Desk: Serve as the primary point of contact for all IT support inquiries, delivering expert-level troubleshooting for software, hardware, and network-related issues for all employees.
Onboarding & Offboarding: Manage the complete process for welcoming new hires and facilitating the departure of employees. This involves preparing and provisioning laptops, creating user accounts, and ensuring secure de-provisioning.
IT Infrastructure & Systems Ownership: Take charge of the company's IT systems and physical infrastructure, including the comms room, network devices, and meeting room technology. This includes ensuring optimal functionality, maintenance, and security.
Hardware & Asset Management: Oversee the lifecycle of IT assets, such as laptops, monitors, peripheral devices (mice, keyboards), and other equipment. This includes procurement, inventory tracking, maintenance, and secure disposal. You will also have ownership of seating arrangements and other physical office IT-related aspects.
Process Automation: Identify opportunities to enhance IT operational efficiency through automation. Develop scripts and implement solutions to simplify repetitive tasks, improve workflows, and reduce the overall IT workload.
Vendor Management & Purchasing: Manage relationships with IT vendors and manage the procurement of all IT equipment and software licenses for our office and users.
Security & Compliance: Support the implementation of information security policies, manage user permissions, and ensure that all IT operations adhere to company standards and relevant compliance requirements, including HIPAA.
Documentation: Create and maintain comprehensive documentation for all IT processes, systems, and standard operating procedures.

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.
What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

Were looking for a hands-on, solution-oriented IT Operations Specialist to join our global IT team. This role is perfect for someone who combines strong IT foundations with a can-do attitude, enjoys working closely with business units like Product and R&D, and thrives on owning and executing internal tech projects from start to finish.

This is a high-impact role where youll work at the heart of our operations, ensuring systems run smoothly, tools are optimized, and employees have the tech support they need to succeed.

What Youll Do:
Act as the go-to internal IT partner, supporting employees across departments and geographies
Support IT-related projects: automation, new tools rollout, process improvement.
Lead and coordinate onboarding/offboarding processes and internal IT-related projects.
Support and maintain tools like Google Workspace, Zoom, Okta, Jamf, Intune, and other SaaS platforms.
Collaborate with teams like Product, R&D, and Operations to understand tech needs and deliver innovative solutions.
Manage SAML SSO, identity and access permissions, endpoint security, and device configurations.
⁠Help maintain and optimize SaaS management and licenses.
Identify opportunities to automate IT workflows and improve internal processes.
Ensure a secure, reliable, and scalable internal IT environment.

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities:
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

For a well established Start up based in Tel Aviv we are looking for a Technical Support team lead for our Tier 2/3 support team. This role requires a dynamic individual with a strong technical background and excellent leadership skills to oversee a global support operations, mentor team members, and ensure high-quality technical assistance to our clients. The ideal candidate will possess a blend of technical expertise and a commitment to customer satisfaction, facilitating the resolution of complex technical issues while fostering a collaborative team environment. Responsibilities:
* Lead and mentor a team of Tier 2/3 Technical Support specialists to deliver high-quality customer service and technical assistance, globally.
* Oversee the troubleshooting and resolution of complex technical issues escalated from Engineering team or Customers including architectural issues.
* Develop and maintain support documentation, knowledge base articles, and training materials.
* Monitor team performance metrics and provide regular feedback to improve team efficiency and customer satisfaction.
* Act as a liaison between Technical Support and other departments, ensuring effective communication and collaboration on technical issues.
* Facilitate ongoing training and development for team members to enhance their technical skills and knowledge.
* Assist in the identification of trends in technical issues and recommend improvements to products or services. Hybrid work: 2 days at the office/3 from home. willing to work US hours. close to the train station.

We are looking for a skilled IT Specialist to maintain and enhance our companys IT services and infrastructure, ensuring seamless operations while supporting business growth. This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments. In this role, you will provide IT support, training, and orientation to assist new employees with their setup and ensure ongoing guidance as needed. You will troubleshoot and repair IT equipment and network issues to minimize downtime, while also configuring and maintaining infrastructure solutions such as Identity Provider (IdP), Mobile Device Management (MDM), Google Workspace, and more.
You will own the onboarding and off-boarding procedures, collaborate closely with the security team to implement and maintain IT-level security solutions and best practices, and drive innovation by developing automation scripts and tools to streamline processes and improve efficiency.