As a Support Specialist you will be responsible for providing global first-class service to customers of all permission levels via phone, chat, and email. The position requires the ability to work in shifts.
What will you do?
Support customers of all permission levels via multiple support channels live chat, e-mails, and phone calls.
Work on a few platforms simultaneously with constant internal communication.
Become a platform expert learn the ins and outs of our platform capabilities to guide customers on how to things.
Provide step-by-step tutorials to customers verbally and/or in writing.
Escalate technical issues to our solutions team.
Identify trends and escalate to your manager.
Requirements: Availability for 4 shifts a week- Sunday, Monday, Wednesday + Friday from 10:00-18:00.
Fluency in English and Hebrew, written and spoken is a MUST.
Experience of at least 1 year working in an international customer support team.
Ability to work at least 2 days a week from our TLV office.
High service level awareness with a problem-solving attitude and excellent communication skills.
Knowledgeable with G-sheets, ZenDesk, and SalesForce an advantage.
Fast learner, and tech-savvy an autodidact with analytical capabilities and mindset.
Able to self-manage, multi-task, prioritize and manage time effectively.
Ability to learn and adapt to new technologies quickly and efficiently.
This position is open to all candidates.