As a Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.
Responsibilities:
Demonstrate a strong understanding of standard operating procedures and proactively share knowledge to support efficient workflows.
Prepare and execute hardware startups and shutdowns, guide peers, and escalate issues when necessary. Perform quality checks to ensure compliance with safety and deployment standards.
Conduct basic diagnostics and troubleshooting, replacing faulty components with minimal supervision. Follow incident reporting procedures and manage hardware decommissioning for refresh cycles.
Track issues, support client interactions, and stay informed on key performance indicators. Develop familiarity with cross-functional support processes and complete all required training.
Adhere to all safety, security, and data handling protocols. Foster a positive team environment by sharing insights, responding to feedback, and modeling best practices.
Take ownership of the physical infrastructure and contribute to the overall reliability and performance of the data center.
Embodies our culture and values.
Requirements: Required Qualifications:
Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
Background Check Requirements:
Ability to meet us, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Our Cloud Background Check: This position will be required to pass the Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
1+ years' experience supporting IT equipment or related technology.
Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
This position is open to all candidates.