empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are seeking an experienced and motivated Senior Software Engineer to lead the development of key software features within our data-intensive cloud platform. In this role, you will have the opportunity to solve complex technical challenges, influence system design, mentor junior developers, and take ownership of high-impact projects.
Key Responsibilities
Design and architect medium-to-large scale software modules using design patterns, and OOP principles.
Lead development efforts for core features, ensuring performance, scalability, and maintainability.
Collaborate with cross-functional teams to define requirements, contribute to high-level architecture, and ensure product alignment.
Conduct and lead code reviews, provide technical mentoring to junior engineers, and promote best practices.
Ensure test coverage through thorough unit, integration, and performance testing.
Troubleshoot production issues and lead the resolution of complex technical problems.
Optimize CI/CD pipelines and contribute to release planning and automation.
Requirements: Bachelors degree in Computer Science or related field (Mandatory).
5+ years of software development experience in object-oriented languages (preferably Java or Python).
Demonstrated hands-on experience with at least one major cloud platform (AWS, GCP, or Azure).
Strong understanding of data structures, algorithms, and design patterns.
Proficiency in Git, clean code practices, and collaborative development tools.
Experience deploying and maintaining cloud-native applications using AWS.
Solid knowledge of RESTful API design and consumption.
Preferred Experience
Familiarity with ML libraries such as PyTorch or TensorFlow.
Hands-on experience with Kafka, Redis, and other distributed systems.
Experience leading technical initiatives or mentoring junior developers.
Proficiency with frontend technologies and frameworks (React, Angular, Vue.js).
Familiarity with observability tools like New Relic, Sumo Logic, or similar.
This position is open to all candidates.