דרושים » תוכנה » Support Delivery Manager

We partner with OEMs and Mobile Carriers to improve users' device experience with a powerful solution suite built to maximize customer loyalty, engagement, retention, and revenue.
You will manage strategic projects within Aura's Content Solutions organization, AKA Aura News.

Due to your strong technical and data orientation, you will have the ability to deep dive into our product bits and bytes and contribute significantly to the evolution and performance of our product.

By taking on this role, you will have the opportunity to make a significant impact on our internal processes, our external processes with clients, as well as our product performance.

To better understand the projects with the biggest impact, you will need to work closely with most teams across the organization.

What you'll be doing:
Identify, define, and manage the execution of projects and A/B tests to drive measurable growth and performance improvements for the organization.
Streamline operations by developing and leading internal processes to enhance efficiency and goal alignment.
Collaborate closely with technical teams, including developers, QA, Product, Business Intelligence, and Monetization, to ensure seamless execution.
Create customer-facing documentation to communicate product performance, A/B test results, and new features effectively to clients.
Provide support to US-based client-facing teams, ensuring smooth communication and issue resolution.

We are looking for a highly organized and detail-oriented Tech Operations Manager to support the operational needs of our global tech organization (200+ employees). This role is ideal for someone with a strong ability to manage processes, facilitate ceremonies, and work closely with senior management.

As a Tech Ops Manager, you will oversee various operational tasks, ensuring the smooth execution of engineering workflows, monitoring key development processes, and helping optimize efficiency across teams. You will work closely with engineering leaders, provide insights through reporting and analytics, and ensure that critical ceremonies and processes run seamlessly.

Responsibilities:

Process Management:
Manage and facilitate development ceremonies (e.g., Release Committees, RCA Meetings, R&D Group Reviews).
Ensure engineering teams adhere to operational best practices, tracking open tasks and forgotten action items.
Monitor aging items and schedule review meetings when thresholds are exceeded.
Organize RCA (Root Cause Analysis) meetings and lead discussions around trends and improvements.
Support backlog grooming, sprint planning, and overall process optimization.

Systems & Tools Administration:
Oversee and maintain ADO (Azure DevOps) for task and PR management, ensuring proper follow-ups.
Manage ALM (Application Lifecycle Management) processes.
Serve as an admin for key tools including user management and system setup.
Collaborate with teams to generate reports and dashboards (Looker/Power BI) showcasing development trends, commitments, and velocity.

Operational Oversight & Continuous Improvement:
Work closely with Directors and senior leadership to ensure smooth operational execution.
Analyze processes, identify inefficiencies, and propose improvements.
Track cost statistics and efficiency metrics over time to drive decision-making.
Assist in scaling operational processes as the company continues to grow.

the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

What were looking for:
seeking an experienced Engineering Team Lead to head one of our two engineering teams. This team will comprise BE, FE and mobile developers, and a QA engineer. As the team lead, you will be responsible for guiding the team, ensuring successful delivery of projects, and fostering a culture of collaboration and continuous improvement.

Responsibilities
Lead, mentor, and manage a multidisciplinary team of backend, frontend, mobile developers, and QA engineers.
Oversee the design, development, testing, and deployment of high-quality software solutions that align with business goals.
Collaborate with product managers, designers, and other stakeholders to define technical requirements, set priorities, and establish project timelines.
Ensure adherence to best practices in software development, including code reviews, testing, and continuous integration and delivery (CI/CD).
Facilitate effective communication and collaboration within the team and across other departments.
Identify and address technical challenges, providing guidance and support to team members.
Monitor and improve team performance, productivity, and overall efficiency.
Stay updated with industry trends and emerging technologies, advocating for their adoption when appropriate.
Foster a positive and inclusive team culture that encourages innovation, learning, and personal growth.

The Full-Stack Team Lead plays a critical role in leading the development of our innovative product. Youll have the opportunity to work with cutting-edge technologies, lead a global team, and collaborate with cross-functional stakeholders to drive real impact on people's lives and technical excellence.

Key Responsibilities:
Lead the global Full-Stack team in planning and developing our products end-to-end, optimize high-scale solutions, from the database and the backend to the client-side. Working on web and mobile applications.
Foster technical excellence. Design and implement robust, scalable solutions using ReactJS and NodeJS as well as Mobile Native.
Hands-On Development - Actively contribute to coding and technical problem-solving, setting an example for the team by driving high-quality development standards.
Lead the QA processes, ensuring thorough testing and quality assurance standards are met.
Mentor and develop engineers to support their high performance and professional growth.
Partnering with the Product Team to build the product roadmap and drive the technical execution.
Collaborate with cross-functional teams and stakeholders to define and execute the product roadmap.

As the Mobile Group Manager, you will lead the Mobile engineering teams, overseeing daily operations and ensuring the timely delivery of high-quality, innovative, enterprise-grade mobile products. In this role, youll navigate a diverse mobile product ecosystem, encompassing SDKs, mobile and B2B desktop applications, as well as SaaS platforms.

We are seeking an experienced manager driven by the mission to develop a top-tier engineering group dedicated to technological excellence and delivering premium product quality to customers on time. As the groups leader, you will be responsible for fostering a culture rooted in trust, transparency, accountability, and genuine collaboration.

Success in this role requires a strong business acumen and a focus on aligning R&D initiatives with broader company objectives.

If you are passionate about delivering best-in-class mobile accessibility solutions, thrive in a challenging and innovative setting, and want to make a real impact, we are the right place for you.

Your Impact and Responsibilities:
Lead and manage a group of mobile team leaders and engineers responsible for all our mobile products, including mentoring, training, and task assignments.
Lead the architecture, design, and technology choices to ensure best-in-class mobile products for iOS, Android, and cross-platform solutions. This requires advanced knowledge of in-app SDKs, mobile automation testing SDKs, and mobile apps.
Recruit, build, and develop the mobile engineering team, coaching and mentoring team leaders and engineers and cultivating a culture of innovation, collaboration, and excellence.
Closely collaborate with Product Management, Research, Development, and Support teams of customers and partners using our products locally and globally.
Oversee project lifecycles from conception to deployment across multiple mobile platforms.
Willingness to travel for business 3-4 times a year to engage with the team and clients and support strategic initiatives.

This position will be based in our Tel Aviv office, located 5- minute' walk from Hashalom train station. We also have our own parking lot. We work in a hybrid mode, with flexible working hours.

We are seeking a Senior Team Manager to lead the team responsible for the core of our mission-critical communications platform. This platform handles real-time communications with 99.999% availability requirements, supporting emergency services globally. The ideal candidate will combine deep software engineering expertise and architectural skills with outstanding management capabilities to drive the development and maintenance of large-scale, high-availability systems.

This role requires extensive experience in architecting and scaling mission-critical systems in cloud environments, following best practices for high availability and reliability. The candidate must also have proven experience in managing complex environments, including coordinating with technical support and professional services teams across different time zones, particularly in the U.S. Experience with real-time communications (VoIP or WebRTC) is a significant advantage.

Reporting to: Director of Core Engineering Group.

Heres What Youll Be Doing:
1. Software Engineering Leadership:
Lead the architecture, design, and implementation of our core communications platform, ensuring scalability, high availability (99.999%), and fault tolerance.
Drive the adoption of software engineering best practices such as service resiliency, failover mechanisms, load balancing, and distributed systems design.
Oversee the development of a mix of legacy components and modern microservices using various programming languages and frameworks.
Provide technical leadership in architectural decisions, focusing on performance optimization, security, and reliability.
2. Strategic System Architecture:
Design and implement systems for growth and scale, ensuring they can handle increasing loads while maintaining strict availability and performance standards.
Establish and enforce best practices for monitoring, alerting, and incident response to minimize downtime and ensure rapid issue resolution.
Continuously evaluate and integrate emerging technologies and cloud-native architectures to future-proof the core platform.
3. Team Leadership & Management
Lead, mentor, and manage a team of engineers distributed across multiple regions, including Israel, Europe, and other international locations.
Establish clear goals, KPIs, and growth paths for team members, focusing on both individual development and team performance.
Foster a collaborative, direct, and informal communication culture aligned with our values.

We are seeking a visionary Director of Engineering with a strong product mindset to lead the strategy, development, and scaling of our internal platform for Engineering, and our cloud infrastructure capabilities for SaaS customers.
As a Director of Engineering, you will lead teams working on two major areas: a developer-centric platform that provides the tools, automation, and infrastructure needed to seamlessly develop, deploy, and operate services in production, and cloud infrastructure capabilities for SaaS customers, including customer-facing infrastructure and management features that enhance integration, security, and reliability, ensuring a robust experience for our SaaS customers.
As a Director of Engineering, you will...
Define and drive the vision, strategy, and roadmap for the internal platform for Engineering, ensuring alignment with SaaS business goals.
Build, lead, and mentor multiple cross-functional teams of developers and DevOps to deliver a scalable and reliable platform.
Foster a culture of collaboration, automation, and continuous improvement within the engineering organization.
Architect and deliver a self-service, developer-centric platform that simplifies development, SaaS management and production operations.
Provide observability solutions to improve system reliability and visibility of our SaaS products and operations.
Partner with engineering leaders, product teams, and business stakeholders to ensure platform capabilities align with SaaS growth and reliability goals.
Stay ahead of industry trends in Platform Engineering, DevOps, and cloud-native technologies to continuously evolve the platform.

As an Implementation Manager, you will be responsible for leading customers through one or more of products setup, training, and initial program or campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.
What youll do:
Proactively guide your customers from deployment to launch to ensure a successful onboarding process to the software
Manage a varied book of onboardings at various stages of the process
Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
Train and educate customers on how to effectively utilize products
Improve and scale the setup process
Act as liaison between customers and the sales, product, delivery, and customer success teams to actively identify roadblocks and solutions during onboarding

Key Responsibilities:
Product Development Ownership:
Lead the design, development, and delivery of features and enhancements for the product.
Ensure technical solutions align with product goals and customer needs.
Technical leadership
Guide the team in best practices for software development, testing, and deployment.
Team Management and Development
Mentor and support team members, fostering a culture of collaboration and innovation.
Conduct performance reviews and support individual growth plans.
Collaboration with Stakeholders
Work closely with Product Managers to translate business and customer requirements into technical specifications.
Ensure cross-functional alignment between engineering, design, and other teams.
Continuous Improvement and Innovation
Evaluate and integrate new technologies to improve the product.
Optimize workflows and processes to enhance team productivity and product quality.

Provide strategic and technical leadership for cloud-native cybersecurity solutions, with a focus on high performance, scalability, big data analytics, and resilient networking.
Build and lead high-performing engineering teams, consisting of managers and senior individual contributors across multiple geographies.
Set organizational goals aligned with business and technology roadmaps; define tactical execution plans and success metrics.
Ensure the delivery of complex, secure, and scalable cloud applications and services with high availability and performance standards.
Drive engineering excellence through modern software development practices, cloud DevOps, automation, and security-by-design methodologies.
Collaborate closely with product management, program management, architecture, security teams, and customer success to ensure alignment on priorities and technical direction.
Oversee vendor and outsourcing relationships, ensuring quality deliverables and strategic collaboration.
Foster a culture of innovation, operational excellence, collaboration, and continuous learning across the organization.
Identify and drive continuous improvement programs across engineering processes, system quality, and customer outcomes.
Provide career development, coaching, and mentorship for the leadership team and broader engineering organization.