Required Service Operations Automation Engineer
About us and Our Team
We are the company behind the worlds most popular in-memory data store, trusted by developers and organizations for speed, scalability, and flexibility. Our Cloud Service Operations team is responsible for leading Incident, Problem, and Change managementensuring that our Cloud runs smoothly and delivers a consistently excellent experience to our users. This team also takes charge of critical communications, coordinating across various internal and external stakeholders. By joining us, youll be at the forefront of optimizing and automating these service operations processes to keep our Cloud performing at its best.
Location: Tel Aviv, Israel
Why would you love this job?
Youll have the opportunity to drive real impact by automating and streamlining critical Service Operations processes for our Cloud.
Youll join a passionate team that values innovation, problem-solving, and continuous improvement.
Youll have ample autonomy to envision solutions, develop new approaches, and see the direct outcomes of your work as we enhance Incident, Problem, and Change management.
Youll be part of an environment where curiosity and a see a problem, fix a problem mindset are celebrated.
What you will do:
Design, develop, and implement automation solutions that enhance Incident, Problem, Change, and communication processes within our Cloud Service Operations.
Collaborate closely with cross-functional teams to understand operational challenges and translate them into robust technical solutions.
Apply ITIL 4 principles to align development efforts with best practices in service management and service delivery.
Own and drive the full lifecycle of projects, from requirements gathering and design to testing, deployment, and maintenance.
Identify operational gaps and proactively propose enhancements, demonstrating a self-starter mentality.
Continuously refine our service operations framework to optimize efficiency, reliability, and responsiveness.
Requirements: 4+ years of hands-on software development experience, with a strong preference for Python as your primary language.
Demonstrable expertise in building automation solutionse.g., custom scripts, RESTful APIs, or integrations with 3rd-party toolsto tackle operational challenges.
Solid understanding of software engineering best practices, including version control (Git), CI/CD pipelines, and automated testing.
Familiarity with ITIL 4 concepts and their practical application in incident, problem, and change management.
Strong problem-solving skills, with the ability to dissect complex issues into manageable tasks and craft elegant, scalable solutions.
A self-driven, proactive approach to spotting and addressing issues in existing processes and systems.
Excellent communication skills, enabling you to collaborate effectively with various stakeholders.
Extragreat if you have:
Prior experience working in a cloud-based environment, ideally with our Cloud or similar cloud services.
Deep knowledge of Python frameworks (Flask, FastAPI, or Django) and libraries for asynchronous operations, data manipulation, or automation.
Proficiency with containerization technologies (e.g., Docker, Kubernetes) for deploying and managing automated solutions.
Experience in configuring and extending CI/CD pipelines, including familiarity with tools like Jenkins, GitLab CI, or CircleCI.
This position is open to all candidates.