To support the expansion of our business were looking to grow our team with the experienced support engineer based in Israel to support our EMEA and US customers.
As a support engineer, you are focused on providing exceptional technical support to our customers and collaborate with R&D and product teams to ensure all clients issues are resolved at the right time frame and priority. You will be responsible for managing and troubleshooting challenging issues/questions/integration while keeping constant communication with the clients.
This is a client facing role that requires not just technical and product knowledge but also soft skills to help our customers resolve their issues. As a Support Engineer, you will have an opportunity to learn new technology and the potential to expand the role as the team grows.
ROLE AND RESPONSIBILITIES:
Work directly with our customers to resolve product-related issues
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
Work with R&D and product teams on issues escalations and product requests
Make sure to keep constant communication with the client and according to defined SLA
Troubleshoot while utilizing different tools and environments (logs, DB, AWS)
Become a product expert and proactively suggest product improvements and issues
Enrich our client knowledge base with relevant technical information
Being a technical advocate for our customers, working closely with the customer success and sales teams to understand clients needs

We are growing and are looking for future employees who value personal and career growth, team-work, and winning!
As part of our rapid growth we are looking for a Senior Product Analyst to join the data group in our product department.
What your day will look like:
Collaborate with members of the Product, Engineering and Data teams to improve business decisions using data, identify process improvement opportunities
Assist the product team in improving presented value, propose system modifications, and devise data governance strategies
Initiate analyses and generate reports to assist with feature tracking, experiments, and product/platform health monitoring
Collaborate closely with the Data Science team to develop and review training labels, analyze model results for potential feature biases, and contribute to model insights, accuracy KPIs, and the overall model decisioning process. Familiarity with metrics such as recall and precision is essential.
Extract and analyze data coming from our product, using different data platforms and tools (Snowflake, Python, etc.)
From your analysis, generate content and configurations that would then be loaded into our production engines to deliver improved customer value
Present key findings to stakeholders across the company in order to drive business and product decisions
Explore new and unmapped data domains that can push our product and customer value forward
Become the focal point for all data related matters in your projects, own and manage multiple data projects on an on-going and an ad-hoc basis
Develop automated solutions to collect and extract data from external sources to accelerate manual operations

We are growing and are looking for future employees who value personal and career growth, team-work, and winning!
As part of our rapid growth we are looking for a Product Analyst to join the data group in our product department.
What your day will look like:
Collaborate with members of the Product, Engineering and Data teams to improve business decisions using data, identify process improvement opportunities
Assist the product team in improving presented value, propose system modifications, and devise data governance strategies
Initiate analyses and generate reports to assist with feature tracking, experiments, and product/platform health monitoring
Extract and analyze data coming from our product, using different data platforms and tools (Snowflake, Python, etc.)
From your analysis, generate content and configurations that would then be loaded into our production engines to deliver improved customer value
Present key findings to stakeholders across the company in order to drive business and product decisions
Explore new and unmapped data domains that can push our product and customer value forward
Become the focal point for all data related matters in your projects, own and manage multiple data projects on an on-going and an ad-hoc basis
Develop automated solutions to collect and extract data from external sources to accelerate manual operations

We are looking for a Senior Data Analyst who will join our R&D team.
As a Data Analyst, you will have a significant opportunity for impact, driving the company to new heights. You will influence decision making processes throughout the user journey, be a partner to different teams, and drive strategic business decisions that shape the direction of the company.
What you will do:
Identify, analyze, and interpret trends or patterns in complex data sets to drive actionable insights
Understanding business operations requirements and creating useful and planned solutions to address data needs
Analyze large datasets and provide useful actionable recommendations to support the business operations goals
Develop data processes and build data infrastructure for the relevant stakeholders
Build and maintain reports, dashboards, and KPIs to monitor performance
Translate business requirements to analytical logics, and create a clear visualization which "tells the story"

Were looking for a BI analyst to join our team, to help proactively support and guide our business and product growth through data analysis and monitoring.
You will lead the analytics efforts and methodology building, and work closely with the company team leader and product managers to drive strategic initiatives forward and provide key insights to multiple domains (ops, product, finance, CS, and more).
RESPONSIBILITIES:
Create, support and maintain reports and dashboards for a variety of use-cases and teams , to create visibility into our products and services.
Promote data-driven decisions by helping to set the right KPIs, analyzing business and product usage data, conducting root cause analysis, and discovering data anomalies.
Manage multiple data initiatives and projects, both on-going and ad hoc
Recommend tools and data analysis techniques, present new approaches of data analytics
Work closely with a wide range of teams - Senior Management, Product Managers, Operations Managers , Research, SW and HW developers, and more.

We are seeking a Threat Hunt Analyst to join Unit 42's Managed Services group. Threat Hunters in Unit 42 play a critical role in safeguarding organizations against cyber threats by proactively searching for threats across multiple datasets.
They are responsible for leading and conducting threat hunting activities related to malware, threat actor groups, and campaign activity. This position requires a cross-disciplinary approach that involves a deep understanding of cybersecurity, incident response, threat intelligence, and hands-on technical skills.
One primary responsibility of this role is to proactively search for signs of malicious activity within an organization's network. Our Analysts use advanced tools and methodologies to identify anomalies and potential threats that may go undetected by traditional security solutions.
Additionally, our Analysts should actively engage in research and experimentation to develop new hunting techniques and stay ahead of evolving threats.
Effective communication is crucial in this role. Analysts must work closely with other teams, such as Incident Response, Threat Intelligence, Customers, and cybersecurity leadership, to share findings and coordinate response efforts
Your Impact:
Monitor Customer Communications - Actively monitor channels like emails, ticket systems, and Zoom to quickly identify and prioritize cybersecurity inquiries, ensuring prompt and attentive customer service
Incident Investigation - Provide initial support in incident investigations, working with customers to understand incidents fully and gather necessary data, while escalating complex cases as needed
Threat Inquiry Response - Stay informed about the latest cybersecurity developments and use this knowledge to address customer questions about emerging threats, offering clear guidance and mitigation strategies
Technical Query Support - Utilize XQL expertise to assist customers with complex queries for data analysis and incident investigations using our Networks XDR, helping them gain valuable insights
Educational Support - Clearly explain the technical aspects of threats and our Networks' XDR product to customers, advising on best practices for threat detection, analysis, and response
Collaborate Internally - Work closely with internal teams like MDR, threat intelligence, and research to provide holistic support to customers and improve our Networks' offerings based on customer feedback
Documentation and Reporting - Maintain detailed records of customer interactions and contribute to creating incident reports and knowledge base articles to support both customers and internal teams
Ongoing Learning - Engage in continuous learning and training to enhance your cybersecurity and threat hunting skills, keeping abreast of new threats, technologies, and best practices to better support customers

Were looking for the first senior data scientist to join our analytics department. The ideal candidate will have a strong background in data science, artificial intelligence, and advanced analytics.
This role requires a passion for data, excellent problem-solving skills, and the ability to develop and implement AI-driven solutions to solve complex business challenges.
How youll shape the future of B2B sales:
Collaborate closely with the analytics team to develop and implement AI-driven models and analytical solutions.
Analyze large and complex data sets to identify trends, patterns, and insights that drive business decisions.
Develop and maintain machine learning and AI models to support predictive analytics, business forecasting, and other advanced analytical needs.
Create and present detailed reports, visualizations, and dashboards to communicate findings and recommendations to stakeholders.
Conduct exploratory data analysis and identify opportunities for data-driven improvements and innovations.
Work closely with cross-functional teams to gather and interpret data, ensuring alignment with business objectives.
Stay up-to-date with the latest industry trends and advancements in AI and data science.
Mentor and provide guidance to junior data scientists and analysts within the team.

If you are an innovator at heart and want to rethink the way SOCs do security we are looking for you. Be a part of the security research group and build our GenAI security module from defining the detection use cases, data and content.
You will be part of an amazing team of researchers, collaborating together to protect our customers in these areas. This is an opportunity to deep dive into a cutting-edge technology combining GenAI and cloud within the worlds leading security company.
Your Impact:
Research new methods to detect targeted attacks operating in and against GenAI services
Stay up to date with APTs, attacker methodologies, and TTPs and make sure we stay on top and a few steps before the attackers
Come up with innovative detectors and data we need to stop attackers
Simulate attacks in the lab and conduct a deep analysis of the behavior
Share with the community blog posts and presentation about new cloud TTPs you found in the wild or had a chance to discover yourself
Join an experienced, diverse and friendly group of researchers and engineers to share and drive innovative ideas

We are growing, and we are on the lookout for a backend developer with frontend capabilities to join our team.
If you excel at solving real-world problems, thrive in team environments, boast excellent communication skills, possess deep knowledge of web technologies, take ownership of your work, and are driven to make an impact, then read on. This opportunity could be precisely what you've been searching for!
What will you be doing?
As a backend engineer with frontend skills, you will take full ownership of features and products - from research and design to implementation, testing, and deployment to production, end-to-end. You'll work closely with our data engineering and data science teams to ensure the delivery of top-notch, resilient services, with an added responsibility for contributing to the UI/UX aspects of our projects using React or a similar UI framework.

We are looking for a Tech-savvy specialist interested in various aspects of the Payments and FinTech industry to join our fast-growing Technical Support Team.
The Technical Support Specialist acts as the trusted advisor to all Enterprise accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. The Technical Support matrix manages our biggest clients production technical issues, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving while coordinating requirements in cross-company collaborations. We need a person with critical thinking skills who can understand the payment process's logic.
A person who can speak in technical language with non-technical people and explain business-related requirements to technical staff.
Responsibilities:
Acts as a technical trusted advisor and becomes a knowledge center about the companys products, and a go-to person for technical queries - Becoming brand and product expert.
Technical Issues management, a focal point for technical queries by Enterprise clients.
Focus on resolving customer concerns solely through Salesforce.
Providing technical guidance to clients based on established SLAs without constant supervision.
Be proactive - anticipating Enterprise merchants needs (or problems) before they are aware of them or need to contact us for assistance.
Guiding clients to correct use of our products and services.
Investigating errors and logs and providing in-depth analysis for both clients and internal departments.
Collecting and analyzing client requirements and translating them to Product requirements.
Escalating technical complaints and incidents affecting the company's customers and services to the product owners internally.
Working with relevant stakeholders and in parallel with many internal teams.