We are looking for a Senior User Researcher to join the Dynamics 365 Sales team and help us build delightful and valuable tools to empower millions of sales professionals across the world. Come join a positive and collaborative teamwhere everyone is encouraged to bring their authentic selvesand work at the forefront of product portfolio.
we have a clear mission and bold ambitions: Empower every person and every organization on the planet to achieve more through our technology and innovation. To make that a reality, our Dynamics 365 team is charged with crafting solutions that transform the way business users are working by allowing them to focus on building strong relationships with customers, empowering them to take data driven actions, and optimizing their time for impact. For this, were leveraging modern design paradigms as well as the latest AI capabilities, all with a steadfast commitment to customer privacy and AI ethics. Our success requires a deep understanding of our users and an ability to transform data-driven insights into relentlessly simple, intuitive, and humanistic experiences: This is where you come in!
About the role
You will build a deep understanding of users, competition and market, and conduct analyses in a fast-paced, agile environment. Youll improve the solutions we build by uncovering actionable insights for the existing product, as well as gaps, needs, and opportunities to guide future investments. Youll work with designers, product managers, developers, and other researchers to strategize together on ambiguous and ambitious challenges. Youll use your storytelling skills to inspire change at all stages of product development by delivering engaging, insightful, and action-oriented recommendations that are easy to digest and act upon.
Your primary job is to advocate for our users and turn their needs into reality by helping the product team understand what would make a users experience more useful, valuable, and delightful. You will work in a high performing UX Research team where community of practice and learning from one another keeps everyone supported while working at a fast pace. In addition, youll be joining larger community of researchers across the globe where we share best practices and celebrate our learning in an annual conference, publications, mentorship programs, and more.
Responsibilities
Your responsibilities will include:
Work closely with cross-functional product teams to develop a research program that includes strategic and tactical research studies, and proactively advocate for collecting the right data to positively impact product direction and experience Conduct a mixture of qualitative and quantitative research activities to inform all stages of product development.
Requirements: MA/MS in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, User Experience Design, Behavioral Science, Social Sciences, or a related field, OR significant industry experience
3+ years of experience conducting product design research
Experience using a variety of design research methodologies including but not limited to: usability studies, field studies, in-depth interviews, heuristic evaluations, concept validation, user journey maps, benchmarks, scorecards, competitive reviews, surveys and experience with UI design best practices and agile software development.
Ability to quickly and effectively analyze research data and present rich findings simply and clearly to influence product design and direction
Demonstrated experience delivering projects and customer insights that resulted in strong product impact
Excellent communication and project management skills
This position is open to all candidates.