we're looking for an experienced Service & Customer Support Specialist to join our team and support the installation, maintenance, and repair of advanced medical devices.
Requirements:
- 5+ years of hands-on field experience
- Strong knowledge of RMA processes and FRU inventory management
Key Responsibilities:
- Install, troubleshoot, and maintain medical devices at customer sites
- Provide prompt technical support and user training
- Manage RMAs and FRU inventory
- Maintain accurate service documentation (CRM/service tools)
- Ensure compliance with FDA, ISO, and internal standards
- Collaborate with product teams to improve serviceability
משרה מלאה- ימים א-ה ממשרדי החברה בקיסריה (לא היברידי), כולל זמינות לשעות נוספות במידת הצורך
Requirements: - Minimum 5 years of experience in the service field, with an advantage in the medical industry
- Technical Skills: Proficiency with electromechanical systems, diagnostics tools, and troubleshooting techniques.
- RMA/Inventory Experience: Strong background in initiating RMAs and managing FRU stock and logistics.
- Education: Associate or Bachelors degree in Engineering, Electronics, Biomedical Engineering, or a related technical field.
- Tools & Systems: Experience with ERP/PLM systems, inventory platforms, and service ticketing tools.
- Travel: Willingness to travel regionally or nationally up to [20]% of the time.
-Soft Skills: Excellent communication, organizational, and customer service
- Language: Fluency in English (spoken and written) is must.
Preferred Qualifications:
- Experience working with Class II/III medical devices.
- Familiarity with ISO 13485 and FDA QSR compliance.
Prior experience with remote diagnostics tools or connected
with ISO 13485 and FDA QSR compliance.
This position is open to all candidates.
מתאים גם למגזר החרדי
מתאים גם למגזר הדתי
