"A leading cybersecurity consulting firm, providing information security services and advanced solutions for organizations,
is recruiting a Customer Success Manager (CSM) -
We are looking for a talented Customer Success Manager to join our team and help grow the company, liaise with customers and the company's professional teams to ensure maximum success.
Key areas of responsibility:
Customer retention: maintaining contact with customers and maintaining a high level of satisfaction.
Accompanying new customers: ensuring successful implementation of products with customers and new transactions.
Identifying Upsell/Cross-Sell opportunities: understanding needs and offering customized solutions, monitoring existing offers.
Proactive support: identifying problems in advance and providing creative solutions.
Requirements: Required - Experience in a similar role.
Excellent interpersonal communication and ability to build strong relationships.
Analytical thinking with basic technological understanding, especially in software or SaaS companies.
Proactive approach and identification of challenges before they arise.
Empathy, service-mindedness and a genuine desire to help customers succeed.
If you are passionate about supporting customers to success, participating in leading the company to success and looking for a significant role in a developing organization - we want you with us!
Full-time, hybrid
The offices are located in Tel Aviv
This position is open to all candidates.
