לוח משרות דרושים Customer Success Manager במרכז

Tymely develops an AI solution (based on NLP) that automatically handles customer support emails (e.g. “I’d like to exchange the size of my pants”) with a human-level accuracy, and sets a new standard for customer service. We are looking for our very first Customer Success Manager! As a Customer Success Manager, you will be responsible for managing all aspects of the customer lifecycle from running the pilot, through onboarding, day-to-day customer management to cross-sell and upsell.
*  End-to-end ownership of customer onboarding projects
*  Work with enterprise clients directly, providing monthly and quarterly reviews, periodical reporting and product education
*  Establish trusted advisor relationships with our customers, by providing the customer with best practices on how to use our products, and building strong and lasting relationships with stakeholders on the customer side at various levels
* Set and implement Tymely's customers success methodologies and processes - onboarding and product training of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
* Deeply understand Client’s service-flows, policies and system behavior, and then translate them into automated workflows, using the support of our analysts and R&D.
* Understand Client’s business objectives, KPIs, and challenges, and tailor our solution to address them
* Act as an advocate for client interests, sharing customer feedback with internal teams to ensure successful onboarding and ongoing customer value
*  Increase the retention and growth through successful renewals and expansion of usage across our customers
*  Understand the market trends and always keep up to date with the latest news and developments impacting our industry

what you'll do:

-manage 10-15 representatives on a personal and professional level.
-conduct daily/monthly data analysis and examine employees' work to comply with departmental kpis.
-lead team members to the goals, working independently and collaboratively.
-provide regular feedback and build routines to maintain team members' professionalism.
-ensure employee satisfaction by identifying and highlighting their uniqueness.
-connect the team to the goals and strategy of the company.
-build internal departmental work processes, taking initiative and a critical approach to existing processes for continuous improvement.

Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. What You Will Be Doing:
* Build and maintain long-lasting solid client relationships.
* Traine and maintain key customers
* Serve as the primary client contact for 2st level support issues requiring escalation.
* Multi-interface work, coordinating logs with contractors/customers/warehouses.

Country:
Israel

City:
Herzliya

* Speak with customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
* Become an expert in products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact and liaison between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution in Tailor Brands
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
* Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands

We are Tailor Brands . We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
Responsibilities:
* Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
* Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
* Monitor submission progress closely, updating and communicating statuses to customers on time.
* Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
* Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
* Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

Who We're Looking For - The Dream Maker
We're in need of a Customer Support Team Lead who stands out from the crowd, bringing extensive experience in customer support management . As a key player in our customer-facing unit, you'll take charge of a team of support managers, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud.
Your Arena:

* Manage and lead a team of offshore support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
* Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower Chargflow's end-users.
* Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
* Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
* Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
* Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the company’s growth.
* Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
* Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
* Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

A modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
We are looking for a Technical Support Engineer to join our highly experienced global team.
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.
This role is tasked with helping customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Platform.
Responsibilities:
Serve as our customers single point of contact for any tech-related matters
End to End ownership of customer support case from opening until closure ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs be the technical voice of the customer within Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to appropriate internal teams

Founded by former elite Israeli intelligence officers are creating a new gold standard for non-intrusive underground discovery. We use a suite of multiple sensors and the power of AI to create the most comprehensive underground maps available.
We've raised $105M in Series A funding to revolutionize underground mapping. we launched commercially and have been expanding our footprint ever since, working with hundreds of customers in Israel, U.S., U.K. and France to make capital projects more efficient, more sustainable, and safer. We are expanding quickly to meet the needs of new clients and experiencing skyrocketing growth.
Job description:
We are seeking a highly organized and detail-oriented Customer Success to join our team. The ideal candidate will play a pivotal role in ensuring project success, standardizing deliverables, and client satisfaction. You will be the cornerstone in maintaining our reputation as the new gold standard for non-intrusive discovery.
Key Responsibilities:
* Ensuring project KPIs and client satisfaction.
* Make sure the deliverables that get out of the organization all fit our standards and assist customers in understanding and maximizing the use of our products and services.
* Create all the client-facing project documents such as business PMP documents, weekly project updates, project reports and more.
* Create ROI analysis, project reports, provide feedback regarding customer needs to create good case-studies, support expansion and enhance customer satisfaction.
* Create and develop strategies for improving the customer experience and increase and foster customer retention.
* Create reports and provide feedback to management regarding customer needs.
 
Learn more:
You can learn more about us on our website or check out this short video. Apply on our careers page, via Linkedin or send your resume and a short cover letter to us.

an innovative startup in the retail industry, offering an in-store visibility solution that provides granular planogram and display information, shopper insights, and data -driven recommendations. Leveraging existing security cameras' API connection, our solution enables brands to measure the return on investment (ROI) for sales levers across the store and make data -backed changes to maximize sales effectiveness. We are seeking a highly motivated and experienced Head of Sales and Customer Relations Israel.
We are seeking a highly motivated and experienced individual to join our early-stage startup as a Sales and Customer Success Manager. In this role, you will be responsible for building and executing the sales process from scratch, acquiring new customers, and leading the onboarding process to ensure their success.
Responsibilities:
Develop and implement a comprehensive sales strategy to drive revenue growth.
Identify and target potential customers, conduct sales presentations, and close deals.
Lead the end-to-end customer onboarding process, ensuring a smooth transition and successful adoption of our products/services.
Build and nurture strong customer relationships, acting as their primary point of contact and providing exceptional support.
Collaborate with cross-functional teams to continuously improve the customer experience and refine our offerings.

We are looking for a Senior Technical Project Manager.
What youll do:
Serve as the point of contact and project manager for all implementation and integration activities with the projects channel partner, collaborating closely with our R&D leaders and leading detailed scoping, data integration, project planning, KPIs definition and control, project execution, UATs and go live process.
Track progress internally and externally, making sure the project is on the right path while identifying and managing risks on completion.
Establish and maintain relationships with US clients and stakeholders.
Lead execution process from end to end, controlling customer requests and managing expectations on both sides.
Collaborate with cross-functional teams to define project goals, scope, and deliverables.

We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI.
These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our suite of services.
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging our solutions
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where we can deliver even greater value for our clients
Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are seeking a dedicated, independent, team player customer success B2B for a full time position to join our team in Tel Aviv.
You Will:
Multitask between different communication channels and departments.
Providing answers by identifying problems.
Interact with customers & resolve issues.
Ensure high customer satisfaction, creating engagement and retention in all levels.
Help to develop and implement standard methodologies, processes and tools to improve customer experience.
Anticipate customer needs, provide proactive guidance and offer solutions.
Job number- R_101911.