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We're looking for an experienced Strategy and Operations leader to lead one of the most strategic areas within Customer Experience.
As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes.
A core part of this role is understanding the unique needs of local markets and translating them into globally scalable products. You'll work closely with regional teams to uncover operational, cultural, and language nuances, then build shared capabilities that deliver a consistent global experience while remaining flexible enough to meet local needs.
Working closely with Product, Applied AI, Data Science, and Operations, you'll define the long-term strategy for this Associate Tooling and help shape the future of Customer Experience across, and Deliveroo.
Youre excited about this opportunity because you will
Lead a team of program managers and specialists in deploying and maintaining Associate Tooling for our in-house and BPO teams- nearly 10,000 agents in all - providing live support to customers for DoorDash EMEA.
Partner with product teams to set the direction and roadmap for associate tooling, including Astra (our case management tool), voice connectivity, real time management tools and associate co-pilot solutions.
Identify, test, deploy and maintain external solutions that complement our in-house product suite.
Lead cross functional initiatives to improve CSAT, handling time, first response time, refund policy adherence and other associate level performance metrics through optimization of tools, processes and practices.
Lead and mentor your team, fostering a culture of innovation, operational excellence, and accountability

Required Supply Chain Manager (WM)
As part of the Supply Chain team, you'll play a key role in optimizing our end-to-end supply chain operations for us. You'll work cross-functionally with Operations, Commercial, Logistics, and Technology teams to improve processes, drive operational excellence, and ensure product availability while delivering an outstanding customer experience.
What you'll be doing:
As a Supply Chain Manager, you'll be responsible for driving supply chain performance through data-driven decision making, process optimization, and cross-functional collaboration. You'll lead strategic improvement initiatives while ensuring efficient inventory management, supplier performance, and operational excellence across the business.
Day-to-day in this role you'll:
Lead and manage cross-functional supply chain projects from planning through execution.
Identify and drive improvement opportunities in supplier lead times, purchase order confirmations, receiving processes, inventory placement, and cost efficiency.
Monitor key supply chain KPIs, analyze performance against targets, identify gaps, and lead improvement initiatives.
Analyze operational and performance data to identify trends, exceptions, and actionable business insights.
Lead implementation projects and continuously improve supply chain workflows and operational processes.
Collaborate with our suppliers to improve product availability, optimize assortment, and reduce waste.
Partner with multiple internal stakeholders across Operations, Commercial, Logistics, and Product teams to deliver business priorities.
Manage supply chain infrastructure and technology, including ERP systems and logistics system integrations.

The Head of Supply Chain Management and Customer Service Israel is responsible for developing and implementing the countrys supply chain strategic, tactical, and operational plans and for ensuring accountability for their execution.
The role aims to optimize supply chain performance, support clear decision-making to ensure the availability of medicines and products, and minimize working capital and costs while maintaining compliance with quality and regulatory requirements.
Major accountabilities:
Ensure effective governance of supply chain processes and alignment of key accountabilities with global supply chain strategies, standards, and procedures, including S&BP (Sales & Business Planning), W&D (Warehouse & Distribution), country demand planning, supply planning, and collaborative planning processes.
Develop demand and inventory policies by analyzing key supply chain factors. Provide strategic input to short- and medium-term business plans, including financial and volume inventory projections to support decision-making and communicate business implications. Minimize obsolescence costs through effective inventory management and ensure forecasting data is collected, consolidated, and accurately projected.
Manage logistics, warehousing, and distribution by monitoring 3PL operations, ensuring high customer service levels, controlling warehouse and distribution budgets, and identifying opportunities to improve operational efficiency.
Lead life-cycle management activities by coordinating and aligning local functions across launches, production transfers, technical life-cycle management projects, manufacturing changes, partnering, divestment, and pruning initiatives.
Operate a sustainable and effective country-level S&OP (Sales & Operations Planning) process.
Manage order management activities by ensuring compliant supply chain financial reporting, reconciliation, and monthly and yearly closing. Own the toll reconciliation process and drive continuous improvements in financial reporting and toll reconciliation.
Oversee distribution channels and customer service. Maintain the contractual framework and follow up with clients.
Serve as people manager for the supply chain team, overseeing resource allocation, hiring, development, retention, objectives, and targets aligned with business priorities and KPIs. Provide leadership and direction, support team members, and ensure they are qualified, competent, motivated, and working safely and compliantly.

Were looking for a Financial Data Analyst to help shape decision-making across our pricing, budget planning, forecasting, and market strategy. In this role, you'll collaborate with cross-functional teams- from finance to senior leadership- to turn data into actionable insights.

If you're technically strong, curious, and thrive in a fast-paced environment, this might be your next challenge.

What you'll do:
Conduct a thorough analysis of our financial figures, pricing, promotions, competitor trends, activities, KPIs, and business units to help make strategic decisions.
Define and monitor performance metrics and create dashboards and reports to track performance.
Provide insights beyond the numbers to support and execute strategic business decisions.
Produce and distribute reports to colleagues in the finance department.
Create budget plans and targets for departments and businesses.
Communicate key metrics and insights clearly and effectively to stakeholders
Identify, drive, and deliver projects and process improvements to enhance operational efficiency and controls.
Participate in the company's forecasting process across verticals and units.
Develop economic tools and models to support decision-making by company management.
Conduct market analysis and benchmarking of competitors' financials, and create and maintain economic databases and financial products.
Develop and maintain AI-augmented economic models (scenario simulation, sensitivity analysis) to support management decision-making.
Automate recurring report generation and distribution to Finance stakeholders (AI-drafted narratives, scheduled delivery via Slack/email), reducing manual compilation time.

We are looking for a candidate with a deep understanding of business operations and Logistics, strong analytical capabilities, and a proven ability to implement process improvements.
Key Responsibilities
Act as a hands-on, data-driven expert in global fulfillment and logistics performance.
Design and maintain detailed reports and BI dashboards to monitor KPIs and Global Fulfillment operational performance. Incorporate AIs capabilities.
Collect and analyze Global Fulfillment data from various business worldwide.
Ensure data accuracy, consistency, and alignment across ERP system.
Develop and implement process improvements to enhance efficiency and reduce costs.
Work closely with Logistics Warehouses to provide ongoing support and guidance on operational improvements.
Support leadership with performance insights, scenario analysis, and decision support.