We are looking for a IT Help Desk Support to join the ride as we spearhead the next revolution in electronics!
Responsibilities:
Helpdesk Support:
Respond to user queries via helpdesk ticketing system, email, in person, and remote access tools.
Provide first- and second-line technical support for hardware, software, and network issues.
Diagnose and troubleshoot incidents and service requests, escalating as necessary.
Follow standard operating procedures for incident response, documentation, and escalation.
Administer and maintain helpdesk/ticketing software, ensuring accurate records of all requests and resolutions.
Develop and deliver end-user training sessions and create supporting materials.
Write and update user guides, FAQ documents, and training manuals.
User Lifecycle Management:
Onboarding and Offboarding:
Provision accounts, devices, and necessary access rights for new users.
Offboard departing users, including revoking access, collecting equipment, and archiving data.
Maintain and periodically review user accounts and permission groups to ensure compliance and security.
Endpoint Management:
Provision and manage company devices (Windows, Mac, mobile), ensuring compliance with security policies.
Support device lifecycle management: setup, maintenance, asset tracking, and decommissioning.
Asset Management: Track and manage IT assets, licenses, and inventory.
Requirements: Professional certification (such as MCSA, Azure/Microsoft 365 administrator).
Strong familiarity with Windows, Linux, and macOS operating systems.
Experience in both remote and in-person end-user support.
Experience with Endpoint Management systems (Microsoft Intune, Jamf).
Experience with Microsoft 365, Active Directory, and Entra ID (Azure AD).
Strong customer service orientation and interpersonal communication skills.
Ability to work effectively under pressure.
Excellent technical problem-solving skills.
Quick thinking and adaptability.
Self-learning ability and discipline.
This position is open to all candidates.