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We are a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our innovative AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness. We're seeking an experienced, independent Solution Engineer to join our dynamic London team This is a critical role requiring complete ownership of complex technical processes - from initial pre sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment. What You'll Do: Lead Technical Sales Processes:
* Take full ownership of the technical aspects of sales cycles, including deep understanding of customer requirements and matching the right solutions.
* Conduct professional product demonstrations and technical workshops for prospective clients.
* Develop and present customized solutions that address specific client challenges and business objectives Technical Implementation & Onboarding.
* Lead complete technical implementation of our solutions for new clients, ensuring seamless integration with existing systems.
* Provide comprehensive training and ongoing support to ensure clients maximize value from our solutions.
* Proactively identify and resolve technical challenges throughout the onboarding process Cross-Functional Collaboration.
* Work closely with sales, product, customer success, and engineering teams to exceed client expectations.
* Contribute to the development of technical documentation and training materials.

We are a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our innovative AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness In this dynamic role, youll engage with customers strategically based on data insights, stepping in when churn risks or upsell opportunities arise. This approach allows you to focus on high-impact moments that drive retention and growth. Using your communication skills to build trust, address concerns, and expand accounts, youll navigate conversations with confidence and influence. If youre data -driven and adept at turning insights into action, this position offers the opportunity to make a significant impact on the customer journey and overall business success.
Key Responsibilities:
* Track and monitor account volume trends and performance metrics
* Use data -driven insights to anticipate and prevent potential churn.
* Assist support and onboarding teams in the post-go-live phase to ensure a smooth transition for low-touch accounts.
* Monitor early-stage account activity to ensure customers quickly realize value.
* Analyze data to understand natural growth trends and identify patterns that indicate customer readiness for expansion or upsell opportunities.
* Act as the escalation point when support needs more in-depth account analysis.
* Conduct ad-hoc portal training to help customers fully utilize the products capabilities.
* Provide regular reporting to internal stakeholders on customer health, churn risks, and growth potential.