What you'll actually do
Own end-to-end onboarding of enterprise accounts - kickoff to first collection shipped.
Train custom Brand DNA models on customer archives; coach their teams to use them.
Spend 20-30% of your time on-site (Mumbai, São Paulo, Milan, NYC - bring your passport).
Translate raw customer workflows into product specs the engineering team can ship.
Run training sessions for customer design teams - you'll teach as much as you do.
Be the bridge between customer reality and product roadmap; your weekly pushes change what we build.
Requirements: What we're looking for
5+ years in consumer-goods design - apparel, accessories, footwear, or home.
You've worked with at least one major brand in a senior design or product capacity.
Deep fluency in tech pack / BOM / factory handoff - you've lived the relay race.
Comfortable speaking to a CDO one hour and a factory foreman the next.
High bar for craft and taste; you can tell a good Brand DNA from a bad one in 30 seconds.
Strong systems thinking - half the job is translating customer chaos into our logic.
Willing to travel (passport ready, reasonable flexibility on personal life).
Bonus points
Time at a top-tier design firm (IDEO, Pentagram, Frog) or in-house at a major brand.
You've used AI design tools heavily - Midjourney, Vizcom, Krea, Raspberry AI.
You've built or materially influenced a design system for a consumer brand.
This position is open to all candidates.