our company enables organizations to address todays consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the worlds leading cloud customer experience platform.
CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, technical excellence, and the adoption of advanced technologies at scale.
We are looking for a Lead DevOps Engineer to join our CSA Infrastructure group. In this role, you will take a technical leadership position, driving the design, scalability, security, and operational excellence of our cloud platforms, while mentoring engineers and shaping DevOps best practices across teams.
How will you make an impact?
Lead the design, evolution, and operation of large-scale cloud infrastructure on AWS and Azure, ensuring high availability, security, resilience, and cost efficiency
Drive Infrastructure as Code (IaC) strategy and quality, ensuring consistency, reusability, and maintainability across environments and development groups
Act as a technical authority for troubleshooting complex production issues and leading root-cause analysis
Collaborate closely with development, QA, security, and product teams to align infrastructure with business and product needs
Mentor and guide DevOps engineers, fostering a culture of ownership, learning, and continuous improvement
Lead initiatives around observability, monitoring, alerting, and incident response
Proactively identify risks, technical debt, and optimization opportunities
Evaluate, introduce, and scale new tools, technologies, and AI-driven automation to improve efficiency and reliability.
Requirements: BSc in Computer Science, Computer Engineering, Software Engineering, or equivalent practical experience
6+ years of hands-on experience as a DevOps Engineer
Deep expertise with AWS services (Azure experience is a strong advantage)
Strong programming and scripting skills (Python, groovy)
Extensive experience with Infrastructure as Code (CDK / CloudFormation / Terraform)
Strong experience designing and operating CI/CD platforms (GitHub Actions, Jenkins, etc.)
Solid understanding of cloud-native architectures, containerized workloads, and distributed systems
Hands-on experience with monitoring, logging, alerting, and observability platforms (Grafana and Prometheus)
Solid hands-on experience working with Linux environments, including system troubleshooting, performance tuning, and operational best practices
Strong understanding of security, encryption, and compliance best practices
You will have an advantage if you also have:
Strong ownership mindset with end-to-end responsibility
Natural technical leader and mentor
Excellent collaboration and communication skills
Ability to influence architecture and best practices across teams
Proactive, self-driven, and comfortable operating in ambiguity
Strong problem-solving and decision-making abilities
Global mindset and fluent communication in English.
This position is open to all candidates.