דרושים » אבטחת מידע וסייבר » Cyber Security Support Engineer

As a Technical Support Engineer, youll be the one making sure that all existing customers issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Responsibilities

- Lead investigation and resolution of complex technical issues, performing deep root cause analysis across application, network, security, and platform layers.

- Use logs, APIs, telemetry, and AI-powered tools to troubleshoot product behavior and accelerate issue resolution.

- Partner closely with R&D and Product teams to reproduce issues, validate fixes, document defects, and improve product quality.

- Own critical customer escalations, driving communication, coordination, and timely resolution.

- Participate in customer meetings to provide technical guidance, explain findings, and support resolution plans.

- Act as a technical focal point for customers and internal teams on product, integration, and security-related topics.

- Identify recurring issues and recommend improvements to product functionality, support processes, and automation.

- Create and maintain knowledge base articles, troubleshooting guides, and technical documentation.

- Support onboarding, training sessions, and knowledge sharing across teams.

Were looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early in their career who is eager to learn, debug real customer issues, and work closely with Product and Engineering.

Because we support customers across multiple regions and time zones, this role may include shift-based work to ensure strong global coverage.

Youll be a great fit if you enjoy troubleshooting, communicating clearly with customers, and digging into technical issues until you understand what is happening.



What You'll Do
Own and resolve customer support tickets across technical and product-related issues.
Investigate bugs, configuration problems, integration issues, API behavior, and unexpected product behavior.
Reproduce issues, gather logs and evidence, and escalate clearly to Engineering when needed.
Use tools such as Zendesk, Jira, Datadog, Postman, SQL, and internal systems to investigate customer issues.
Support integrations, APIs, data flows, and security/compliance-related product areas.
Write clear customer-facing responses that are accurate, calm, and helpful.
Partner with Product and Engineering to identify recurring pain points and improve the product.
Create and maintain internal troubleshooting guides, macros, and customer-facing knowledge base articles.
Help improve support processes, ticket quality, triage, and escalation paths.
Represent the voice of the customer in product discussions.

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Major Responsibilites
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.

our companys Harmony SASE is looking for an Information Security Manager to join its staff.
This is a unique opportunity for you to work in the #1 worldwide Cyber Security Company, gain expertise and experience leading the information security program for the best of SASE (Secure Access Service Edge).
Key Responsibilities
As Information Security Manager you will:
Governance, Risk & Compliance
Lead and manage the Product Security team
Build, operate, and continuously improve the Harmony SASE Information Security Management System (ISMS), aligning policies, standards, and controls with our company and industry best practices.
Own the Harmony SASE compliance roadmap - lead and maintain certifications and attestations including ISO/IEC 27001, SOC 2 Type II, GDPR, IRAP and C5
Lead enterprise risk assessments and the third-party / vendor risk program, ensuring risks are identified, prioritized, and treated.
Coordinate internal and external audits, manage evidence collection, and remediate findings to closure.
Product & Application Security
Develop and implement a comprehensive AI - Secure Software Development Lifecycle (AI S-SDLC) framework, embedding security into every phase of the SDLC and CI/CD pipelines.
Conduct threat modeling and secure architecture reviews for new and existing Harmony SASE features, partnering with R&D to mitigate vulnerabilities by design.
Operate the application security tooling stack - ASPM, SAST, DAST, SCA, AI Security Scanning and secret scanning - at scale, and partner with development teams to drive findings to remediation while maintaining developer productivity.
Champion secure coding practices and OWASP Top 10 awareness across R&D.
Operational Security & Incident Response
Lead security incident response for Harmony SASE - preparedness, detection, containment, eradication, recovery, and lessons-learned - covering both product and information security incidents.
Oversee identity and access governance, ensuring least-privilege, segregation of duties, and access reviews across production and corporate environments.
Design and operate security automation to enhance the efficiency and coverage of security operations.
Security Culture & Enablement
Foster a culture of security awareness and continuous improvement; deliver targeted training for engineers, operations, and broader staff.
Lead responses to customer security questionnaires, RFPs, and due-diligence requests, representing Harmony SASEs security posture to customers and partners.
Stay current on the evolving Threats Landscape, regulations, and technologies, and translate them into pragmatic improvements to the security program.

As a highly motivated and customer-focused Senior Technical Support Engineer on the global Cortex XSIAM support team, you will provide first-class technical support to our customer base. You will manage incoming inquiries, escalations, and technical issues, working closely with technical account managers to understand client environments and business objectives. Your role is to proactively mitigate risks, resolve complex technical issues, and collaborate with developers to create permanent solutions, ensuring a superior customer experience.
Key Responsibilities
Respond to user-reported issues in adherence to established Service Level Agreements.
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions.
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise.
Identify the area of fault (code, environment, or configuration) and work with the appropriate teams to implement the fix.
Provide timely feedback into the development process on customer-reported product problems.
Document actions to effectively communicate information internally and to customers.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

We are looking for a Security Engineer with 1-2 years of experience to join our Internal Security team.
This role combines hands-on cloud and security operations with support for GRC and compliance activities.
You will be involved in securing our cloud, SaaS, and AI-driven systems, monitoring security events, and helping maintain our overall security posture. In parallel, you will support customer security questionnaires and compliance processes.

What You'll Do:
Monitor, triage, and investigate security alerts and incidents across cloud and security tools (EDR, CASB, ZTNA, SaaS security platforms, and identity providers), and support response and remediation activities
Assist in securing cloud environments (AWS/GCP/Azure), including IAM, access controls, network security, and CI/CD pipeline security
Work closely with DevOps and IT teams to implement and enforce security best practices across infrastructure, endpoints, and SaaS systems
Support vulnerability management processes, including scanning, prioritization, and remediation tracking
Support risk management processes by identifying, assessing, and tracking risks, including vulnerability management, remediation efforts, and control gaps
Support customer security questionnaires (RFPs/RFIs) with accurate technical responses
Assist in maintaining compliance with frameworks such as SOC 2 and ISO 27001, including preparing audit evidence and documentation

You will be the only SOC analyst based in Israel, while the rest of the analyst team operates from the Philippines. You will act as the SOCs local anchor - the on-site technical counterpart for the Israel-based Cyber Security, IT, Operations, and R&D teams, and the escalation and knowledge bridge between them and the offshore shifts. The role calls for ownership, independence, and the appetite to build and improve, not only to operate.

Responsibilities

Monitoring and Detection: Continuously monitor SIEM, endpoint protection (EDR), IPS, mail security, CASB, cloud, and identity security solutions to identify potential threats.
Incident Response: Serve as one of the first levels of escalation for security incidents - investigate, contain, and drive resolution before escalating to the senior SecOps members, in accordance with defined procedures and SLAs.
Incident Coordination: Lead coordination of major incidents until ownership is transferred to the relevant SecOps, IT, Operations, or R&D team; ensure clear communication, escalation, and tracking of action items.
Threat Analysis: Analyze logs, network traffic, endpoint telemetry, and native (in-tool) alerts to determine root cause, scope, impact, and remediation steps.
SIEM and Detection Engineering: Own day-to-day operation of the SIEM - data onboarding and ingest pipelines, field mapping and data quality, dashboards and platform health - and write, tune, and maintain detection rules while measuring their effectiveness.
Exclusion and Exception Management: Own the exclusion and exception lifecycle across the security stack: review requests, assess risk, apply scoped, time-bound exclusions, and revalidate them periodically.
Automation and AI-Assisted Operations: Build and maintain automations across the SOC toolchain (enrichment, containment, ticketing, reporting), and design, implement, and validate AI/LLM-based workflows for alert triage, investigation support, and documentation - including guardrails and quality control of AI output.
Investigation Documentation: Create and maintain detailed incident tickets, including investigation audit trail, action items, and timelines.
Technical Leadership: Act as the senior operational reference for the analyst team: help prioritize workload, assure investigation quality, maintain consistent handling of incidents, escalations, and shift handovers, and mentor analysts on tooling and methodology.
Collaboration: Work closely with the Cyber Security team, IT, Operations, and R&D locally, and with the offshore SOC team across time zones.
Continuous Improvement: Drive improvements to detection logic, automation, operational runbooks, and shift handover documentation based on lessons learned from incidents.
Compliance and Reporting: Support reporting for compliance audits, management reviews, and threat intelligence updates.

Were looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of our Professional Services team.

This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.


Job Description
Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance.
Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues.
Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product.
Following standard procedures for proper escalation of critical or unresolved issues.

we are revolutionizing legal tech with an AI-powered Legal Intelligence Platform trusted by some of the world's fastest-growing companies including Wiz, Socure, and Fiverr.
We integrate seamlessly with Salesforce and other systems to help in-house legal teams accelerate negotiations, reduce risk, and unlock institutional knowledge through automated workflows.
We're solving complex problems at the intersection of AI and legal operations. Join us as we scale our impact globally.
About the Role
We're looking for a Head of Security to own security end-to-end at our company- from the architecture of our product to the systems our own team runs on.
We handle some of the most sensitive documents our customers have, and our buyers' security teams scrutinize us accordingly.
You'll be our first dedicated security hire and the sole internal authority on the subject: setting the standards our engineers build against, owning our compliance posture, and sitting across the table from customer CISOs to defend it.
This is a hands-on role with real strategic weight - if you want to build a security function from scratch at a company where security is a deal-maker, we want to hear from you.
What You'll Do
Design, architect, and implement security directly into our product and codebase
Own our internal security posture: corporate IT, access management, endpoint, and employee security practices
Lead customer-facing security engagements - pre-sales security reviews, CISO-level discussions, security questionnaires, and enterprise assessments - representing our company's posture to buyers who evaluate us seriously
Own our compliance program end-to-end, including audits, evidence, and vendor risk
Set security standards and best practices across R&D and product as the internal authority on the subject
Build the security review process for how we ship AI features - threat modeling around LLMs, agentic workflows, and customer data boundaries
Partner with DevOps and engineering on cloud security, secure architecture, and incident readiness
Grow the security function as we scale, from process to headcount.

Were looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organizations effectiveness.

Responsibilities

Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.
Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.
Provide guidance on product features and how they work through the creation of technical content.
Design and create technical onboarding and everboarding training content.