The Senior Business Analyst (BA) - Automation, Analytics & AI (AA & AI) operates at the country level within Global Clinical Trial Operations (GCTO) and Regions & Regional Operations (RRO) to identify, design, and deliver technology-enabled solutions that improve clinical trial operations efficiency, quality, and compliance. The role leads the intake, assessment, and delivery of local automation, analytics, and AI initiatives, creates compelling business cases, builds or oversees development of country tools, and scales fit-for-purpose solutions to other countries or the Region when applicable.
The Senior BA reports to the Clinical Operations Manager Lead and partners closely with country, regional and headquarters roles and teams, such as, Regions Operational Excellence (ROE), regional/country stakeholders, Automation/Analytics/AI partners and, as needed, IT. As needed, the Sr BA may also support initiatives driven by Regional Operations teams, such as GSA, GTO, GSBP and EDM. The role ensures adherence to ICH GCP, company policies, and local regulations, and drives measurable impact through robust KPIs and change enablement.
Requirements: Educational Requirements:
Bachelors degree in a life science discipline, business analytics, computing science, engineering, or related field.
Required Experience:
5 years of relevant experience in data/analytics, process improvement, or technology-enabled transformation within life sciences/healthcare or a comparable regulated environment which includes:
Successfully designing and delivering automation/analytics/AI-enabled solutions (e.g., dashboards, RPA/workflow automation, AI/ML pilots) that produced measurable improvements.
Experience coordinating cross-functional stakeholders, with hands-on project management in a matrix environment.
Preferred Experience:
Experience working across multiple countries or in regional programs.
Exposure to integrations with IT/data science teams and vendor coordination.
Familiarity with clinical trial processes and operational metrics.
Compliance/regulatory: understanding of ICH GCP and applicable quality and data protection requirements.
Required Knowledge, Skills and Abilities:
Business process modeling and requirements techniques: e.g., process mapping, user stories, acceptance criteria, functional specifications
End-to-end product and solution ownership mindset: with accountability for value delivery across the full solution lifecycle (ideation, MVP, rollout, scaling, maintenance, and retirement).
Data literacy and analytics: ability to translate business questions into metrics; hands-on with BI tools (e.g., Power BI/Tableau) and data querying basics (SQL or equivalent).
Automation/AI awareness: practical experience with workflow automation/RPA platforms; exposure to AI/ML use cases and constraints in clinical operations.
Program/project management: planning, prioritization, risk/issue management, and delivery at pace; comfortable with Agile/Lean practices.
Communication & influence: excellent English communication; ability to influence across functions and present technical topics to non-technical audiences.
Change enablement: stakeholder engagement, training, and adoption support.
Problem-solving & critical thinking: structured analysis, hypothesis-driven approach, and pragmatic delivery mindset.
This position is open to all candidates.