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Unit 42s Managed Detection and Response (MDR) service is growing fast, and were building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, youll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding.
Youll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey.
Key Responsibilities
Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
Support onboarding activities for new customers
Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
Collaborate with MDR analysts to ensure the customers technical questions about incidents or threats are fully addressed
Own the customer communication lifecycle during ongoing incidents ensure timely updates, clarity, and alignment on next steps
Help drive consistency and quality in how incidents and threat intelligence are communicated externally
Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team.

Were looking for an Automation Security Analyst whos eager to help shape and strengthen our And strengthen our SOC and IR. Youll play a key role in developing a dynamic and evolving security environment, driving efforts to automate alert handling and streamline incident response. If youre passionate about cybersecurity, automation, and creative problem-solving, wed love to hear from you.

Responsibilities:
Develop and implement automation workflows to improve alert investigation and response efficiency.
Investigate and respond to security alerts, ensuring timely and effective resolution of incidents.
Identify false positives and collaborate on SIEM/SOAR tuning to enhance detection accuracy.
Apply creative, out-of-the-box thinking to solve complex security challenges and strengthen SOC capabilities.
Handle phishing incidents, including analysis, containment, and mitigation efforts.
Work closely with IT and DevOps teams to resolve security issues and promote best practices.
Contribute to the growth and maturity of a dynamic SOC team.
Participate in on-call rotations for incident response outside of regular working hours.

We are looking for an experienced Security Architect to lead the design and implementation of advanced security solutions across our infrastructure, products, and cloud environments. In this role, you will work closely with engineering, DevOps, product, and SOC teams to ensure end-to-end protection, threat resilience, and security-by-design architecture.

Your Chain of Impact:

Design and implement scalable, secure architectures across cloud, application, and data environments
Lead security reviews, threat modeling, and risk assessments for new and existing systems.
Collaborate with R&D and DevOps to embed security best practices into development and deployment processes.
Define and maintain security standards, policies, and frameworks (Zero Trust, IAM, network controls, data protection, etc.)
Oversee integration of security controls, monitoring systems, and automated detection capabilities.
Partner with SOC teams to enhance detection, response, and incident management workflows.
Evaluate new security tools and technologies; lead POCs and drive strategic decisions.
Provide security guidance during architecture planning, code reviews, and product design.