דרושים » תוכנה » Software Group Manager

We are looking for a Backend Team Lead to manage and grow a team of backend engineers in our Alerting group. The Alerting backend powers real-time, streaming-based detection at massive scale, processing millions of events per second with millisecond latency to catch issues as they happen. Built with a distributed, event-driven architecture, it supports complex pattern evaluation, dynamic enrichment, and fault-tolerant delivery for mission-critical observability.

What Youll Do:
Lead and mentor a team of backend engineers working on mission-critical alerting infrastructure.
Be accountable for the teams execution, code quality, and technical innovation.
Guide the teams technical direction, architecture, and system design for distributed stream processing.
Collaborate closely with Product Managers and Engineering stakeholders to define scope, align priorities, and ensure timely delivery.
Manage engineering trade-offs, risks, and technical debt to maintain product and team velocity.
Drive clear prioritization of work across technical improvements, feature development, and production maintenance.
Support career development through regular feedback, goal setting, and performance reviews.
Foster a culture of ownership, excellence, and continuous learning.

We are seeking an experienced and hands-on Head of Support to lead our global Support organization. This role oversees Technical Support Engineering (TSE) functions, escalations, incident leadership, customer experience, and global operational excellence. The ideal candidate brings strong technical depth, proven leadership in SaaS/B2B support, and the ability to build a high-performing, customer-focused support culture.

Global Support Leadership:
Lead and coach global Technical Support Engineering teams.
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs.
Maintain clear global processes and standards.
Align with regional leads for coverage across time zones.

Technical Expertise & Escalations:
Act as the senior escalation point for complex issues.
Guide engineers in root cause analysis, distributed systems, and observability.
Oversee incident management with strong communication and collaboration.
Maintain hands-on knowledge of our architecture and tooling.

Operational Excellence:
Drive continuous improvement to streamline workflows and reduce escalations.
Enhance productivity through better tools, processes, and automation.
Own KPI frameworks, dashboards, and data-driven reviews.
Partner with Product and Engineering to bring customer insights into product enhancements.

Customer Experience:
Promote a customer-first culture in Support.
Represent Support in critical situations and executive escalations.
Ensure consistent, clear communication with customers.
Strengthen collaboration with Sales and Product.

Training & Team Development:
Own onboarding and ongoing training for Support engineers.
Ensure the team stays current on product capabilities.
Foster collaboration, accountability, and ongoing learning.

A Global software company is looking for a hands-on Engineering Lead to build and scale its new Payments Platform, enabling global one-off and usage-based payments across all its products.

Youll found and lead this initiative from scratchhiring and growing a top-tier team, driving architecture and development, and shaping the future of payments at scale.