Join a Clinical team to provide end-to-end operational support for ongoing clinical studies while leading front-line Technical Support. This role is ideal for someone with a clinical background (e.g., CRA) who enjoys combining operations, training, logistics, and hands-on support for study sites in Israel and internationally.
Job Responsibilities:
Clinical operations support
Build and maintain study status summaries and dashboards.
Perform eTMF quality control ( QC ) of clinical documents and generate missing-document reports.
Deliver site trainings:
Local (Israel): schedule and conduct onsite/virtual sessions.
International: conduct Zoom trainings in English for investigators/research staff
Run the Help desk : track tickets, follow up with sites, document thoroughly, back up in Asana, and transfer calls to on-call team members as needed.
Handle technical issues recei
Requirements: At least 2+ years of experience with a clinical background are required (e.g., CRA, Clinical Operations, Site Management).
Strong knowledge of GCP and workflows with CROs and investigational sites.
Experience with eTMF and document QC (advantage).
Excellent English (spoken and written); confident in delivering Zoom trainings.
Proficiency with Asana (or similar), Excel/Google Sheets, and dashboarding tools.
Strong organizational skills, attention to detail, and visual communication (for newsletters, slides) advantage
This position is open to all candidates.