דרושים » תוכנה » Director of Customer Value & Insights

We're looking for a hands-on, business-minded Analytics Engineer to build the infrastructure and tooling that turns this data into operational gold.
Youll be the first data hire in our new Operations Insights team, responsible for designing the operations data platform, generating insights for internal and external stakeholders, and helping our business teams deliver measurable impact. This is a hybrid role that combines data engineering with analytics and product thinkingyoull build, analyze, and consult.
From designing the data warehouse to crafting performance dashboards and investigating edge-case customer issues, youll be the go-to person who makes data accessible, trustworthy, and powerful.
A day in the life:
Design and implement the operational data platform, consolidating data from R&D systems
Build and maintain data pipelines and tables for store performance, deployment health, and system diagnostics
Collaborate with the Director of Customer Value & Insights and Expansion Managers to define KPIs and surface business insights
Conduct exploratory data analysis to support tough customer and deployment challenges
Build internal tools and dashboards that empower teams to self-serve critical data
Investigate anomalies, edge cases, and complex failure scenarios to improve deployments
Maintain data quality, documentation, and observability as we scale to hundreds of stores

We are seeking an accomplished and strategic Senior Director of EMEA Customer Success to lead and expand our Customer Success organization across the EMEA region.
As a Senior Director of EMEA Customer Success, you will...
Lead, staff, and strategically grow the EMEA Customer Success organization, encompassing multiple teams and locations across EMEA
Provide executive leadership and strategic direction to Customer Success Managers and Technical Success Managers, fostering a high-performance culture and ensuring operational excellence across all EMEA teams
Provide leadership through coaching, feedback, development goals, and performance management
Mentor managers and team members with regards to the customer journey and driving customer happiness and help the team adopt and establish value in the products and platform
Work with the internal teams like Account teams, Product, Solution Engineering, Training, and external customer stakeholders to formulate/maintain a Success Plan outlining how we address our immediate and future needs (with success metrics)
Refine and implement the methods, procedures, tools, and policies to ensure high-quality service is delivered to customers
Well-versed in using case management systems and CRMs (e.g., SFDC / JIRA) and strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customers investment
Maintain a deep understanding of our product and roadmap, so you can guide customers to success so you can help drive up their Adoption Score, and ensure a high level of technical knowledge is maintained within the Customer Success Team
Establish and manage communication channels within and among departments. Act as the liaison to provide customer feedback to the Senior Management Team
Work with your team to schedule, prepare, and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals, expansion, and adoption
Own and drive customer adoption and usage for the customers and help your team Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth
Understand the customers industry trends, business challenges with the platform, and current and potential use cases for our customers and develop and nurture our champions within your customers organization who advocate for the platform based on their positive experience
Engage customers senior decision makers to understand their evolving strategy and shaping Success Planning informed by these goals, and serve as the voice of the customer and provide internal feedback on how we can better serve them to maximize customer value and retention
Partner with the Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage and monitor customer user trends and health to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.).

The proposed Product Director will be responsible for:

Defining and executing the onboarding product strategy aligned with business goals.

Driving cross-functional collaboration across Product, Design, Engineering, Marketing, and Compliance.

Ensuring our onboarding flows are optimized for conversion, regulatory requirements, and customer experience.

Identifying new opportunities for personalization, automation, and experimentation to improve activation KPIs.

A dedicated senior product leader will ensure we not only meet but exceed customer expectations at the earliest and most critical stage of their journey with us. This investment is essential to reduce friction, accelerate time to value, and differentiate us in a market where exceptional user experience is a key competitive advantage.

Responsibilities:
Own the end-to-end onboarding experience: Define, articulate, and evolve a comprehensive product strategy for onboarding that balances growth, compliance, and seamless customer experience.
Drive KPI-focused outcomes: Optimize the onboarding funnel for key metrics such as activation rate, time-to-value (TTV), drop-off reduction, and compliance completion.
Champion customer-centric innovation: Develop and iterate onboarding flows based on deep understanding of user needs, feedback, and analytics across diverse customer segments and regions.
Lead cross-functional alignment: Partner closely with Engineering, Design, Marketing, Compliance, Risk, and GTM teams to ensure consistent, scalable, and localized onboarding experiences.
Ensure global compliance and scalability: Integrate regulatory, KYC/KYB, and AML requirements seamlessly into product flows, while preserving a high-quality UX for both enterprise and SMB clients.
Design for personalization and automation: Introduce contextual onboarding paths tailored to industry, geography, and user profile, leveraging dynamic content and smart decisioning.
Build systems for experimentation and learning: Establish robust A/B testing and experimentation frameworks to validate improvements and uncover new opportunities across the funnel.
Monitor performance and customer insights: Continuously assess onboarding journeys using data analytics, heatmaps, customer interviews, and support feedback to identify friction points and growth opportunities.
Mentor and lead product teams: Guide product managers and contribute to a culture of excellence, ownership, and continuous improvement within the Product organization.

As a Senior Product Manager youll be at the heart of this mission. In this role, you will lead a core team of engineers and designers to ensure our customers have a seamless and efficient payment experience. To achieve this, you will work closely with cross-functional teams, including engineering, data analysts, UXR, and marketing to create and implement innovative payment solutions that meet the evolving needs of our customers and partners.

The ideal candidate has a strong background in product management and is passionate about solving problems and bringing real value to users. If you have a strong track record of product execution, thrive in collaborative environments, and are excited about shaping the future of payments, wed love to hear from you.

A day in the life and how youll make an impact:
You will have a direct impact on the strategic direction the product will take, the ways customers interact with it and how we will position and go to market with it. Your product and features will be made available to thousands of businesses who use us and will directly impact the companys P&L.
Responsible for owning, executing and maintaining a product roadmap leading from discovery to delivery.
Build the business case for new products and features through market research, competitive analysis and feedback from users and stakeholders.
Gather qualitative and quantitative insights via data analyses, user interviews and UXR studies, with the goal of identifying customer pain points and opportunities for product improvements.
Collaborate with the design team to create and perfect a delightful and coherent user experience customers love.
Define product requirements for new products and features; write clear and concise product specs and other product documentation.
Guide and work closely with engineering teams throughout the end-to-end development process.
Partner with cross-functional teams and external partners to design, build, and launch new product capabilities or improve existing functionalities.
Define and proactively track key metrics to support and make product decisions.
Summarize product execution updates as well as KPI updates to stakeholders to help with decision-making.

We are reshaping how companies manage their spend. As a leading SaaS platform for spend management, we help organizations streamline employee intake requests, enforce budget controls, issue payments and virtual cards, and integrate with financial systems across the globe. Our platform is trusted by companies seeking visibility, control, and automation at scale. Were looking for a smart, execution-oriented Product Manager who thrives at the intersection of UX, finance workflows, and cross-functional collaboration.
 
 
Advantages:
Why Join Us:
* Make a big impact in a lean team with strong ownership and fast delivery cycles. Get to own and drive your roadmap forward.
* Work on a product that serves real operational needs, with strong customer pull and business value, and a large customer base.
* Join a collaborative, design- and data -driven team with high visibility in the organization.
* Contribute to building a modular platform at the heart of company spend, financial automation, and procurement transformation.
* Be a strategic voice at the intersection of product, sales, customer success, and operations - helping shape not only what we build, but why.
 
About The Role:
Collaborate with leadership and go-to-market teams to align product initiatives with revenue growth, customer expansion, and retention goals. Translate company strategy into a focused product roadmap that balances short-term impact with long-term scalability. Own the end-to-end product lifecycle for one or more core modules, from shaping vision to delivering business outcomes. Collaborate with design and engineering to deliver intuitive, high-impact user experiences for finance and procurement teams. Deep-dive into finance use cases and translate customer pain points into clearly scoped, technically feasible features. Define and analyze product KPIs, run beta programs, and continuously validate value post-launch with usage data, customer interviews, and feedback loops. Partner closely with CS, Sales, and Marketing to support launches, training, positioning, and feedback intake. Drive clarity and alignment with internal stakeholders by crafting clear PRDs, structured discovery processes, and crisp prioritization. Make thoughtful tradeoffs between customer needs, technical complexity, and business priorities and communicate those decisions transparently across stakeholders.

We are looking for a Customer Success Manager.
Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from platform.
As a trusted advisor you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes.
You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customers success - ultimately driving growth and securing the renewal.
What You'll Do:
Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor and report internally and externally to Customer Sponsors.
Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions.
Work closely with Sales to provide insights to customers about applicability of new features in and identify additional business use-cases.
Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption.
Translate customer product usage data into actionable advice for customers.
Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners
Provide customers contract utilization pacing in regular account Health Checks towards renewal.
Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins.
Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options.
Work cross-departmentally to find business outcomes oriented solutions to complex scenarios and integration issues.
Strong knowledge of Customer Success best practices with experience defining processes to promote adoption.
Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations.
Continuously drive communication and customer advocacy to ensure an orchestrated customer experience.
Work transparently to surface customer problems and allow others to participate in solving them.

were on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, were building a cutting-edge platform that helps save lives - think live video streaming, real-time chat, and precise location tracking.

Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, were innovating life-saving solutions for over 400 million people worldwide
Are you ready to make a difference with us? Lets do this!

About the Role
Were looking for a Director of Product Design to define and lead the vision, strategy, and execution of product design . This is a rare opportunity to shape the design vision and culture of a company where your work quite literally helps save lives. Were looking for someone who thinks like a product founder, balances high design craft with deep systems thinking, and can scale our design function with heart and rigor.

Youll lead a growing team of talented designers, working across products that support emergency call-takers, dispatchers, and first responders. In partnership with Product, Engineering, Customer Success and Operations, youll ensure our tools are intuitive, purposeful, and empoweringespecially under pressure. This role blends leadership with hands-on impact, giving you the chance to shape not just the interfaces we build, but the way we build them.

Heres What Youll Be Doing
Team Leadership & Development
Lead, mentor, and grow a high-performing product design team, fostering a culture of creativity, ownership, and collaboration.
Design Strategy & Execution
Own the product design strategy and vision across platforms. Champion simplicity and usability in every design decision.
Cross-functional Collaboration
Work closely with Product, R&D, Customer Success, and customers, to deeply understand user needs and translate them into elegant, user-centered experiences.
Systems Thinking
Establish scalable design systems, processes, and standards that bring consistency and excellence to our product ecosystem.
Hands-on Contribution
Stay close to the work, contribute directly to critical design initiatives, especially in early-stage or high-impact areas.
Product Strategy
Serve as a core contributor in charting the product vision, strategy, and roadmap, focusing on bringing the most value to users as soon as possible.

The ideal candidate will have a proven track record in developing and implementing customer success strategies, fostering strong client relationships, and collaborating cross-functionally to ensure customer success aligns with our business objectives.


Key responsibilities for this role include:

- Leading and managing our global customer success organization across all regions.

- Developing and implementing a customer success strategy to maximize retention, satisfaction, and growth.

- Defining key KPIs and metrics to measure customer success performance.

- Building and leading a high-performing customer success team, while providing mentorship and professional development.

- Advocating for customer needs and feedback within the organization.


In addition, the Director of Customer Success will be responsible:

for establishing and maintaining strong relationships with key customers,

acting as a trusted advisor, and developing strategies to enhance customer engagement, adoption, and value realization. They will also drive initiatives to proactively address customer challenges and improve the overall customer experience.

Retention and expansion efforts are crucial for this role, including implementing customer onboarding and engagement strategies to improve retention rates, identifying upselling and cross-selling opportunities in collaboration with sales and product teams, and monitoring customer health metrics to prevent churn and enhance customer lifetime value.

Cross-functional collaboration is essential, as this role will work closely with sales, product, marketing, and support teams to align customer success efforts with business goals. The Director will also provide valuable customer insights to influence product development and enhancements, ensuring seamless communication and handoffs between pre-sales, onboarding, and support teams.

Required Enterprise Customer Success Manager
Develop your career, get acknowledged for your impact, and work with talented people who love what they do in one of Tel Avivs top SaaS scale-ups!
Our Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, youll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities
Own the customer relationship serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization ensure clients are maximizing adoption of Optimoves platform and achieving measurable ROI.
Executive engagement build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.