דרושים » תוכנה » Support Engineer

We are looking for a Technical Support - Tier 1.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity human or machine across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The worlds leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description
CyberArk is seeking a part-time IT Service Desk Intern. As an IT Service Desk Intern, you will maintain and provide support for computer systems and networks for the companys employees around the globe. You will be required to solve technical IT and application problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; strong communication and customer service skills, excellent organizational skills, and ability to work on multiple tasks at the same time.

This role will work as part of the IT Service and Support team but must demonstrate an ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills.

Monitoring, maintaining, and troubleshooting computer systems and network problems
Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
Strong Knowledge of Microsoft Windows operating system Microsoft Office products, Mac operating system, and Mac management
Active directory maintenance
Office 365 and corporate software-related support, including Exchange administration.
Supporting the roll-out of new applications and hardware

We are interested in welcoming a Solution Engineer to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.
The right candidate should have various technical capabilities and customer-centric approach.

We are looking for a visionary and hands-on leader to head our growing R&D group. In this role, you will mentor a talented engineering team, shape system architecture, and set the bar for quality, innovation, and delivery. If you're passionate about developing core defense solutions, being involved in every stage of product development, participating in military field tests, and contributing directly to national security – we want you on our team.


Responsibilities:
· Lead the full software development lifecycle – from planning through design, implementation, testing, and delivery. · Own development of both functional and non-functional features, with a hands-on approach to architecture and design. · Define and drive the division’s technological roadmap in collaboration with system and business stakeholders. · Foster a high-performance engineering culture focused on excellence, accountability, and innovation. · Manage and mentor cross-functional teams including backend, frontend, QA, and DevOps. · Collaborate with commercial, operations, and deployment teams to ensure alignment with budgets, timelines, and customer needs. · Represent the division's technological capabilities internally and externally to customers, partners, investors, and senior leadership.