We are looking for a highly motivated, detail-oriented, and organized Design OPS& Research to support our growing UX Design team. This is an exciting opportunity to join a fast-paced environment and gain hands-on experience in managing design operations at scale. Youll work closely with designers, users, product managers, and developers to lead and coordinate Design governance, projects and governance. Improve Design and research quality and efficiency, and support high-quality design delivery.
How will you make an impact?
Plan, research and lead the execution of Design projects and initiatives across multiple teams, apps and Design assets
Collaborate with Design stakeholders to audit, identify and prioritize Design and research needs and opportunities
Support the planning of Design roadmap and work plans, track progress, schedules and delivery, and maintain structured documentation and repositories for ongoing projects
Track, analyze and support the improvement of Design KPIs and operational metrics
Assist with resources utilization optimization and team capacity tracking
Support the implementation of Design and Agile work processes and best practices
Plan, conduct, and analyze user research using a variety of qualitative and quantitative methods across research platforms and systems
Translate research insights into clear, actionable recommendations
Support usability testing, customer interviews, surveys, and field studies.
Requirements: Bachelors or Masters degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field
2 years of hands-on experience conducting user research
12 years of experience in program management, project management, or operations role.
Strong organizational and communication skills
Familiarity with common UX research methods and tools
Eagerness to learn and grow in the field of design operations and research
Familiarity with tools like Jira, Confluence, or equivalent
Familiarity with Figma
Basic understanding of Agile or project management methodologies
A proactive, can-do attitude with high attention to details
Ability to work both independently and collaboratively in a team environment
Excellent verbal and written English communication skills
You will have an advantage if you also have:
Experience working with enterprise software or B2B platforms.
This position is open to all candidates.