our company provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards. We are hiring a Junior Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems. As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams. You will be responsible to:
* Provide fast, professional, and personal support to our company's customers worldwide, via emails, video calls and recorded sessions
* Provide application support on our company's platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided
* Manage your work in a ticketing system
* Collaborate with different teams in the company
Requirements: We expect you to:
* Be Fluent in English (both written and verbal)
* Have experience with customer support in tech companies
* Be familiar with business applications and CRM ( salesforce / Hubspot / etc.)
* Have excellent communication skills and a customer-oriented attitude
* Be bold, ambitious, and make things done
* Bring creativity and a willingness to approach problems with fresh perspectives.
* Be a great team player!
* Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
* Have prior experience with SQL queries - advantage
This position is open to all candidates.