דרושים » סטודנטים » Service Engineering- Full Time Opportunities for Recent Graduates

We are looking for a highly motivated support engineer to join our team and help us shape the future of internal developer portals.

Upon joining, you will help customers and users build their internal developer portal, setup integrations and configure self-service actions.

Our mission is to help organizations build their internal developer portals with ease and improve the developer experience and platform engineering processes.

What you'll do:
we believe incredible customer support is a must-have. Your role will encompass answering technical support questions, assisting users and customers as they use the product and building a knowledge base that will make using the product and its documentation easier.

Beyond technical work, you'll assist in planning, grow our engineering team's skills, and help recruit new talent. By contributing to our open-source projects, you will also take part in maintaining open sources and collaborate with developers around the world. you won't just build; you'll shape the future of developer experiences.

Who You'll work with:

As a Support Engineer, you'll be joining a collaborative and dynamic support team where the customer and his needs are heard.

You'll closely collaborate with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.

Your input and expertise will have a significant impact on the product's development, as you will experience first-hand the common questions and areas where the product can be improved.

Additionally, you will have the opportunity to work closely with our customers and engage with our product community. Your insights and interactions with them will play an important role to ensure we deliver the best product possible.

Together, we'll continue to empower platform engineers and developers worldwide, providing them with the tools they need to create seamless and robust developer portals. Join us in our mission to revolutionize the developer experience

a semiconductor company established by semiconductor industry veterans and is now part of Web Services. We develop leading edge products, manufactured with cutting edge technologies.
One of Annapurna Labs product lines is the AWS Nitro SoC - a custom system-on-a-chip that delivers high performance virtualization, security, scalability and hardware acceleration capabilities optimized for AWS cloud infrastructure and services. It helps power the latest EC2 instance types from AWS.
We are growing and we're hiring people who are inspired by the opportunity to define and build the next generation semiconductor platform.
Key job responsibilities
The Nitro core software team supplies the first software envelope that drives the Nitro SoC and it's surroundings. As part of this team you will get the chance to design, develop, test and deploy changes to the Nitro software that contribute to the operational excellence of one of the key hardware interfaces of the Nitro SoC - PCI express. Students that join the team would have the opportunity to work directly with custom hardware and firmware, gaining experience in systems engineering and computer architecture, solve challenging technical problems while learning from senior engineers who are experts in their field.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Why AWS?
Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.
Early Career Talent
When you join Web Services as a student or recent graduate, youll have the chance for your voice to be heard and amplified. Thats because our teams are looking to learn as much from you as youll learn from them. Whether youre graduating with a high school or equivalent diploma, associate degree, bachelors degree, MBA, or PhD, we offer a range of early career opportunities across the globe.

As a Network Operations Center Engineer you'll be part of monitoring team. The Network Operations Center (NOC) is responsible for monitoring services. We dont expect you to have all the required knowledge when you join us. Knowledge and skills will be picked up through an organized orientation and training process.

What You'll Do

Monitor services and servers, handle incidents quickly and professionally, to ensure high-level services availability and performance.
Responsible for monitoring our infrastructure, cloud, servers, applications, operators, drivers and riders around the world.
Manage internal notifications, in order to update employees and management about any service degradation and changes of status, at any given time.
Work with R&D teams to resolve complex issues.
Implementing timely solutions to customer issues or escalating to another team internally when needed.
Work on additional different R&D tasks

We are currently in search of an Escalations Engineer to join our R&D team. As an Escalations Engineer, your primary responsibility will be to assist our R&D team with resolving and handling technical issues raised by our support team. You will be working closely with both R&D and support, deep dive into the code and have a direct impact on customer satisfaction and product improvement. Youll have hands-on experience with our tech stack and become an expert on the product.

Responsibilities
Be the first line of contact for bugs raised by customer support and run a thorough analysis of complex technical issues.
Serve as a focal point and work closely with various teams, including R&D, product, and customer support, to increase customer satisfaction and improve our product.
Work with technical teams, including DevOps and engineering, to build an arsenal of internal tools and automations to be used by various customer-facing teams.
Know the product inside and out and provide training for the customer-facing teams.
Contribute to both customer-facing and internal documentation manuals

We are looking for a Solutions Engineer to onboard our customers and partners to use our solutions. This role is suitable for unique people who have both solid hands-on technical experience and great customer-facing skills.
In this role, you will be leading implementations and other technical projects, enabling our anti-fraud solutions for web and mobile applications. The majority of our customers are financial institutions like banks and credit unions - but not only. You'll be working with Executives, Project Managers, and Developers.
You'll be part of the Solutions division, which provides all operational and technical services to our customers worldwide. This requires a superb can-do attitude, solid project management skills, and a strong frontend/fullstack technical background to overcome integration challenges with our customers' web/mobile applications.
As part of the Solutions Engineering team, you'll be also contributing to our documentation, leading workshops, and helping to improve our processes and practices.

As our Technical Support Engineer, you will have the opportunity to work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success and Sales teams to improve our product and technical processes.

Responsibilities
Be first in line to analyze and troubleshoot incoming technical issues from our customers via Email and Zoom sessions.
Provide technical know-how and best practices to ensure proper implementation of product, you will own and monitor issues from the start to resolution
Work closely with the R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
Provide timely information to customer-facing teams to improve overall customer satisfaction
Create and improve internal knowledge base articles
Work directly with management to create and improve current support procedures

We are looking for an experienced Tier 3 Support Engineer to provide excellent customer service .
What youll do:
Provide technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
Take ownership of customer issues and follow problems through to resolution
Manage escalations
Evaluate root cause analysis to eliminate recurring customer issues
Provide follow the sun service
Handle incoming tickets through the Support portal independently and in a professional way
Troubleshoot our Platform issues reported by our Customers, including Functionality, usability related issues, and complex issues
Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customers development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
Should be able to quickly replicate customer issues in the support test environment (Lab)
Collaborating with Engineering and Product team.

We are looking for a Tier III candidate that has excellent soft skills and willing to jump-in to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.
Job Duties:
to continually expand knowledge of product to successfully solve challenging issues and mentor team members.
and troubleshoot issues between our application and customers ERP system including but not limited to implementation and configuration.
logs, configurations, and workflows to resolve issues.
workflows or SQL issues causing product failures.
with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
resolution clearly and concisely verbally or written.
best workflow, implementation and utilization practices promoting customer success and product adoption.

We are looking for a Customer Support Engineer, who will become part of the company and take on several different responsibilities.
As a Customer Support Engineer, the primary responsibility is to ensure the success and satisfaction of our customers by providing exceptional support and technical assistance.
The Customer Support Engineer is the main point of contact for customers seeking help with our products and services, and work closely with the Technical CSMs and CSMs to address their needs effectively.
Long story short, you will:
Provide prompt assistance to our customers via various channels and participate in meetings to efficiently resolve issues. Troubleshoot technical issues and meet response time targets.
Prioritize and manage customer inquiries through our ticketing platform. Escalate issues to the ProDev team as needed for resolution.
Maintain expertise in our products and features, sharing knowledge and best practices with customers.
Diagnose and resolve technical issues effectively, collaborating with the engineering team to address product bugs.
Create and maintain knowledge base articles and troubleshooting guides, sharing insights and best practices with the team

As a Technical Support Engineer, you will be in charge of investigating and solving technical issues in the production environment, being the front line of the R&D team.
You'll diagnose and triage production issues and either solve them, or delegate to the product and R&D teams.
You'll be in charge of meeting the SLA of the company, defining relevant tools and measurement methods, actionable alerts and communication tools and work as part of the R&D team to implement the relevant tools.
You will be the bridge between the customer-facing stakeholders and the R&D team, communicating issues and pushing high standards.
You Will:
Work on a complex cloud environment that serves customers.
Conduct root-cause analysis for production issues, perform immediate actions and push for long-term solutions.
Work closely with all departments of the company such as product, support and operations to define procedures, solve issues and plan future tasks.
Define monitoring tools on top of the current team tools to lower the team response time.
Analyze logs and understand scripts.
Triage and prioritize incoming issues and bugs.
Job number- R_100832.