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Were looking for a versatile, customer-focused Engineer to support and enhance our GenAI Endpoint Security suite.
This role is ideal for engineers who enjoy solving complex technical problems, working closely with customers, and improving real-world product reliability.
Youll operate across a modern stack built on Node.js, Python in addition to endpoint technologies for macOS, Windows, and major browsers.

What will you do?
Troubleshoot and resolve customer issues across our GenAI endpoint solutions.
Collaborate with Support, Engineering, and Product teams to reproduce issues and drive fixes.
Optimize endpoint agents and browser extensions for performance, reliability, and low resource usage.
Participate in customer calls to provide deep technical insights and accelerate issue resolution.
Identify recurring issues and propose scalable, long-term improvements.
Build and refine platform-specific features for macOS, Windows, Chrome/Firefox/Safari/Edge.
Stay current with OS and browser security trends and apply them to product enhancements.
Leverage cutting-edge development practices and AI-powered tooling to accelerate delivery and enhance product quality.

Were looking for a Data Analyst whos passionate about turning data into actionable insights. You will support the analytical backbone of the Duty Drawback program, helping optimize one of our companys most impactful operational processes.
Responsibilities:
Analyze operational data to support drawback claim generation and compliance.
Build and maintain dashboards and KPIs for program visibility.
Support merchant eligibility and participation analysis to uncover new revenue opportunities.
Collaborate with Developers, Product and BI to ensure data accuracy, availability and integrity.
Prepare data extracts for audits and compliance checks.
Support improvements in data workflows, automation, and reporting.

we are now searching for a Technical Support Engineer to join our Customer Support team.
The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap.
As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects.
We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

We are looking for a Senior DevOps Engineer to join our DevOps team. In this role, you will take ownership of the production environment, lead strategic operational processes, and partner closely with R&D teams to drive reliability, scalability, and automation across the organization. You will be responsible for designing, building, and evolving our infrastructure and automation solutions, with a strong emphasis on modern DevOps best practices.
Responsibilities
Own and maintain a mature, stable, and secure production environment
Collaborate with cross-functional engineering teams to support development and delivery processes
Design and implement best-practice CI/CD solutions, especially for microservices architectures
Maintain, upgrade, and take end-to-end ownership of Kubernetes clusters (EKS)
Build, manage, and optimize the companys cloud infrastructure.

We are looking for an experienced engineering leader to build and lead a team developing internal systems and macOS native applications that leverage generative AI for productivity.

You will lead a team of software engineers as part of a broader multidisciplinary ML and software engineering organization working on cutting-edge GenAI applications. In this position, you will collaborate with ML engineers and innovative teams across us, guiding technical direction, mentoring your engineers, and ensuring delivery of high-quality solutions that bring AI capabilities to users.

Are you a strategic thinker who can balance technical excellence with people leadership? Do you have a passion for building great teams and creating code to the highest standards? Your work within this team will continue to uphold and advance the excellence people expect from us.

You will lead the technical direction and execution of GenAI-powered productivity applications for our internal organization. This includes setting the technical vision, making architectural decisions, and guiding your team through design, development, and integration of features. You will collaborate closely with ML engineers, product stakeholders, and cross-functional teams across us to deliver impactful solutions. As a leader, you will mentor engineers, foster a culture of excellence and innovation, manage project timelines, and ensure your team's work meets Apple's highest standards while growing their careers and capabilities.

we are looking for a Solution Engineer.
The Solution Engineer will be the primary technical sales resource for our regional sales team and will assist in identifying customer challenges and driving technical alignment between customer needs and the solutions. You will serve as a product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach. You will be a trusted point of contact for our customers while advancing the sales process.
At the same time, you will be a liaison to the engineering team to drive the direction of the product. The ideal candidate will have previous work experience as a member of a corporate sales team and a career track record of supporting large and complex enterprise sales.
We are interested in candidates based in Israel with Hebrew as a primary language and English as secondary.
What You Will Be Doing:
Work with the sales team as well as partners to drive Enterprise business
Manage customer requirements, expectations, and solution buy-in
Build customers confidence and awareness in our products/solutions
Manage, deliver, and present detailed responses to industry RFPs
Train and certify resellers and partners
Present at Conferences and Seminars
Support proof of concepts, implementations and installs as needed to successfully satisfy customer requirements

Were looking for a Data Engineer to join our core Data group at headquarters. In this role, youll design and build central data platform infrastructure, driving the companys data strategy forward.
Youll collaborate closely with data professionals and R&D teams, taking ownership of key systems and having a direct impact on the success of our data ecosystem.
What Youll Do:
Be a member of the team responsible for the design and creation of the organizations data platform and data pipelines.
Lead GenAI developments in data related areas
In charge of development and maintenance of data infrastructure hosting data processes consolidating varied data types from multiple origins
Development of cloud infrastructure for data engineering and BI use
Build core MLOps infrastructure and processes for ML and AI models

We're seeking a proactive Product Analyst to join our fast paced data group. This role requires a sharp analytical mind and a strong technical skill set to translate complex product and business problems into actionable insights
Responsibilities:
Partner with cross-functional teams including Business stakeholders, Product, Data Science, and Engineering to inform, influence, support, and execute product strategy
Design, execute, and analyze A/B tests to evaluate the impact of new features and product changes, driving iterative product improvement
Collaborate closely with the Data Science team to analyze Machine Learning models' performance and to suggest potential new features that can provide additional value
Own the data, understand its business purpose, and assure its ongoing quality by adding alerts to identify trends and anomalies
Develop and maintain comprehensive, user-friendly reports and dashboards for optimal monitoring and visibility
Present data-driven insights to stakeholders clearly and concisely, enabling informed decision making.

We are looking for an experienced, proactive, and technically skilled Senior BI Engineer to take ownership of data products and business knowledge across our multi-brand ecosystem. You will be instrumental in designing the data architecture that drives global innovation and growth across the entire company.
What You Will Own and Deliver:
As a Senior BI Engineer, you will operate as a strategic partner, deeply leveraging our value of being obsessed with Data.
Domain Data Ownership: Become the go-to expert for high-impact domains like B2C Marketing and Supply, deeply understanding their metrics, business logic, and data needs to build comprehensive, accurate, and consolidated data models across all Travelier brands.
Strategic Architecture & Modeling: Design DWH to be AI-first, accessible by agents. Design, develop, and maintain advanced, scalable data models and ETL pipelines within our Google Cloud Platform (GCP) environment, focusing on performance, reliability, and cost optimization for petabyte-scale data. Modern Data Stack Implementation: Drive the adoption and best practices of our modern data stack, specifically leveraging DBT for data transformation, testing, and documentation, and Airflow for robust pipeline orchestration.
Executive-Level Product Development: Partner directly with executive management and business leaders across different global brands to translate complex, high-impact business questions into insightful, interactive BI products (semantic layers, self-service data models).
Technical Leadership & Mentorship: Act as a technical leader, mentoring junior team members on data modeling, SQL optimization, and data governance.
Data Governance & Quality: Enforce data governance standards, ensuring data quality, accuracy, and reliability across all owned domains in a consolidated environment.