For a hi-tech company developing products and services in the field of broad-band wireless communication, with offices in the Shefela.
To join our Customer Support team as a senior Tier3 product expert, providing highest level of technical support to global clients and regional Tier2 CSEs, remotely or on-site when required, including:
Handling the most complicated customer issues and working closely with R&D; Providing field-engineering support (ATPs, demos, trials, POCs, training); Creating clear, easy-to-use, customer-facing support documents as well as internal content to improve efficiency and reduce case handling time; Collaborating with the Product Management, R&D and PLM teams to ensure products meets customer needs; Coaching and mentoring all Support teams to maintain their high level of proficiency.
Requirements:
At least 6 years experience working in a global, customer-facing support organization.
Expertise in IP networking with an in-depth knowledge of communication protocols.
Expert level network certification (e.g., CCNP / JNCIS) / demonstrated level of equivalent knowledge.
Experience with LTE systems / wireless networks - an advantage.
Available to travel frequently worldwide on short notice (up to 30% of the time).
Excellent written and verbal English.
Creative and talented professional.