לוח משרות דרושים Director of Product משרה מלאה

Were seeking a Director of Product to lead the next generation of innovation across our digital platform. Youll own the strategy and execution for products that deliver measurable impactshaping how technology, user engagement, and business value come together to improve health at scale.
This is a high-impact role for a product leader who thrives at the intersection of technology, behavior, and outcomes. Youll lead a talented team of Product Managers and Analysts, guiding them to translate insights into differentiated, scalable experiences that strengthen our position as the leading digital solution for cardiovascular health.
Responsibilities
Define and execute the product strategy for a core portfolioensuring every product delivers measurable value for users and clients.
Drive discovery, design, and delivery of new capabilities that expand the reach and impact of our platform.
Manage, mentor, and develop a team of 46 Product Managers and Analysts, fostering a culture of clarity, ownership, and velocity.
Partner cross-functionally with Engineering, Design, Data, Marketing, and Commercial teams to bring new solutions to market with speed and precision.
Develop business cases, success metrics, and clear ROI frameworks that connect product outcomes to company growth.
Serve as a key voice in executive and cross-functional discussionscommunicating complex ideas simply and persuasively.
Champion a bias to action, balancing strategic vision with fast, high-quality execution.

seeking a Global Director of Customer Experience to lead and scale our worldwide Customer Success, Support, and Enablement organizations.
This executive role owns the companys end-to-end customer journey, from onboarding and adoption through support, retention, and growth ensuring a seamless, data-driven, and customer-centric experience across all touchpoints.

Reporting directly to the executive leadership team, the director will serve as a key member of the global management forum, shaping strategy, driving operational excellence, and fostering collaboration across Sales, Product, and Engineering to deliver measurable impact and customer value worldwide.

Key Responsibilities
Customer Experience Leadership
Define and execute the global Customer Experience strategy, ensuring a consistent, scalable framework for onboarding, implementation, adoption and customer lifecycle management.

Oversee adoption and retention initiatives, leveraging data and analytics to identify growth opportunities and reduce churn.

Partner with regional and cross-functional leaders to optimize engagement models for strategic, enterprise, and SMB segments.

epresenting the customer voice in strategic planning and product development discussions.

Customer Support & Operations
Lead the global Customer Support organization, ensuring best-in-class service delivery, responsiveness, and resolution quality.

Develop and implement multi-tier support frameworks with clear operational ownership across Support, Success, Product, and Engineering.

Drive automation, knowledge management, and self-service initiatives through advanced tooling, AI-powered support, and comprehensive documentation.

Establish and continuously refine global KPIs and SLAs (response time, resolution rate, CSAT, NPS), embedding operational rigor and transparency.

Enablement, Learning & Knowledge Strategy
Architect a unified enablement vision for customers and internal teams including training programs, onboarding playbooks, and digital learning experiences.

Develop scalable, multilingual education assets (manuals, tutorials, video content) to enhance customer proficiency and independence.

Ensure tight alignment between internal enablement (CS & Support training) and customer-facing content to maintain global consistency and excellence.

Leadership, Culture & Strategy
Build, mentor, and inspire high-performing, distributed teams across multiple geographies, fostering a culture of accountability, collaboration, and continuous improvement.

Establish global standards, processes, and governance to ensure alignment across regional operations and business units.

Serve as thesponsor for customer experience innovation, influencing product direction through actionable insights from the field.

Partner closely with the CRO, CPO, and CTO to align customer outcomes with business growth, product roadmap, and technical excellence.

As a Head of Product, Mobile , you will be taking a significant leadership position, reporting directly to the CPO, responsible for overseeing the entire mobile platform . The role has a global scope, with a focus on managing the rider and driver mobile experiences. The primary goal is to create a best-in-class mobile system that drives exceptional interaction and end value for customers.

What Youll Do:

Own the vision and strategy for our next-generation mobile platform - this is your opportunity to define how millions of riders and drivers engage with our product.
Lead and scale a high-performing mobile product team, starting with a talented core group of five, with the potential to grow as we expand.
Develop and execute a mobile roadmap that delivers seamless, intuitive experiences for both riders and drivers - two distinct user journeys, one powerful platform.
Drive product innovation - use data, user research, and bold thinking to push boundaries and create mobile experiences that are not only functional but delightful.
Create a flexible app strategy tailored to diverse market needs - imagine an app of record that becomes essential in each location we serve.
Oversee everything from the front-end UI to the back-end systems, including robust API integrations and third-party partnerships.
Hands-on involvement in design - collaborate closely on UI/UX, ensuring every interaction is smooth, intuitive, and user-first.

About the Role: Research & Incubation Focus ActiveFence is seeking a Director to lead a dedicated Research Group focused on transforming cutting-edge AI safety and evaluation methodologies into scalable, repeatable offerings. This role is a unique blend of research leadership, entrepreneurship, and deep technical execution , with a mandate dedicated to incubating projects from zero to one You will serve as the internal and external expert driving our capability in agentic system evaluations and red teaming . Your primary responsibility is to translate theoretical research and bespoke service insights into structured, automated data products that are ready for deployment to Fortune 500 clients.
Core Responsibilities Research & Incubation ?Spearhead Greenfield Initiatives (from zero to one) to productize bespoke expertise. Launch successful POCs to validate market fit and technical feasibility. Work closely with Fortune 500 companies. Agentic Evals & Red Teaming Design/build scalable Agentic Evaluation Frameworks (LLM/multi-agent). Productize Red Teaming workflows into structured, data-driven solutions. Automation Leverage Prompt Engineering and LLM-driven Automation to scale adversarial evaluation.

About ActiveFence:
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.

Hybrid:
Yes