Global Operations Business Unit is seeking an engineer for the 24/7 NOC operation.
The 24/7 NOC monitors and oversees the entire cloud and is meant to provide fast resolution to critical rising issues.
Responsibilities include:
Act as a gate to other Cloud groups by providing professional analysis and support.
Work with and operate various monitoring and control systems.
Analyze and resolve critical issues within the cloud as they rise from the various monitoring systems.
Analyze and resolve weekly and monthly software update issues.
Perform analysis of critical cases raised by customers for all company products.
Maintain communication with clients and different elements within the organization.
Scripting and fixing new/existing monitoring checks.
Maintain a general overview of all activities performed in the cloud and raise red flags when relevant.
Perform system and network analysis by using well defined toolsets for proactive monitors .
Requirements:
BA or BSc degree in a relevant field Computer Science, Networking, Industrial Engineering or Exact Sciences.
Required professional experience:
Basic knowledge of networking (TCP/IP, LAN/WAN, routes and switches).
Basic knowledge in Linux systems.
Basic knowledge and experience with application monitoring concepts and management tools, such as centreon, Nagios, Zenoss, Kibana, Grafana or similar.
Experience providing service and communicating with a large scale customer base.
Experience in troubleshooting and technical analysis .
Familiarity with DB such as Oracle, My SQL, Cassandra, Hadoop advantage.
Experience in a round the clock call center, NOC, HUB or Support advantage.
Knowledge in scripting language (Bash, Python, C-shell, Perl) and programing advantage.
Knowledge in storage and backup advantage.
Knowledge in networking diagnosis advantage.
Experience with ITSM tools (ServiceNow) - advantage.
Required Languages
English at a very high level both written and spoken
Additional languages will be considered an advantage
Important skills / characteristics
Highly service oriented with strong interpersonal skills
Strong analytical skills and ability to collate and interpret data from various sources.
Strong communication skills.
Strong multitasking capabilities.
Ability to work in a team and good rapport with others.
Ability to independently learn
Organized and detail oriented
Ability to work effectively under pressure while balancing multiple priorities
Ability to assess and prioritize faults, and respond or escalate accordingly
Monitoring Knowledge Advantage
Network Knowledge Advantage
Development Knowledge Advantage
SOC Knowledge Advantage
Candidate must be willing to work on a shift rotation basis