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Were looking for a Software Architect for our R&D team, reporting to the Chief Architect / SVP R&D. Our R&D team is based in TLV, developing various on-prem and cloud products. As a Software Architect, you will be responsible for design & implementation of our most complex features. Our ideal candidate is someone who has proven software architecture experience and is able to shape the design of complex features, while navigating dynamic requirements and constraints that are part of a fast paced, customer and results driven start up.

What youll do:

Lead and participate in the design and high level architecture for large or complex features (e.g. shared component for collaboration, dynamic deployment of optional features, scalable scheduler, multi tenancy enabling libraries, performance optimization for data pipeline etc)
Work closely with multiple local and remote teams so the design of their features is aligned with the cross product architecture
Brainstorm ideas for new features and capabilities (and possible ways to implement them) as well as drive the technical backlog in collaboration with Product Management and Engineering leadership
Solve complex challenges around high scale data processing, algorithmic solutions, and customer enhancements
Provide thought leadership, mentoring, and customer guidance around BigIDs overall product architecture

Customer Testing Support: Guide customers through testing phases, tackling complex technical challenges to improve conversion rates and reduce testing duration.

Integration Leadership: Partner with Customer Success Managers (CSMs) during customer integration phases, leading technical processes for a seamless and efficient experience.

Process Enhancement: Document customer interactions, reflecting insights to the product team, and collaborating on technical documentation, SDKs, and best practices.

Responsibilities:

Pre-Production Testing: Conduct necessary tests with customers pre-production, and drive product and R&D teams to develop tools enhancing this process.
Technical Account Management: Act as a technical account manager, participating in regular calls with the CSM team.
Proactive Monitoring: Monitor customer behaviors such as usage patterns and API interactions, proactively addressing potential issues with the CSM team and customers.
Support Team Escalation Point: Serve as the escalation point for the support team for connectivity and API-related issues.