we are looking for a talented Developer Support Engineer (suitable for a Student Position) to join our team to help us support our growing global customer-base.
we turn logistics from a bottleneck into a strategic advantage. Our unified platform transforms fragmented operations into seamless, scalable execution empowering businesses to meet demand with speed and precision.
RESPONSIBILITIES:
Investigate & Resolve technical issues escalated from support agents.
Identify the root cause for issues.
Analyze system logs and dashboards to streamline troubleshooting.
Develop scripts for debugging and automating.
Reproduce customer scenarios for resolving relevant bugs/features.
Maintain and improve a knowledge base of known issues and solutions.
The position includes liaising with CS, QA, Delivery and Sales teams.
Requirements: Currently pursuing a BSc or equivalent in Computer Science, Computer Engineering, or a related technical field.
Work is in shifts during the afternoon/evening hours.
Ability to work flexible hours and weekends, minimum 4 shifts per week.
English at a high level/excellent proficiency - a must!
Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading).
SQL knowledge and hands-on experience (complex queries and deep data analysis).
Be able to adapt and react quickly and with a clear head in troubleshooting situations.
BONUS POINTS FOR:
Ability to read and debug code in Java and Angular.
Experience with tools such as Postman.
Familiarity with ticketing systems such as Jira and Hubspot.
Hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE).
This position is open to all candidates.