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The Documentation Team is seeking a Senior Technical Writer to own the end-to-end documentation strategy across multiple platform domains. You will act as a strategic partner to Product and R&D, translating complex engineering concepts into intuitive user guides and high-impact microcopy. Operating in a high-velocity Agile environment with weekly releases, you will drive content excellence while leveraging AI-driven workflows to scale our global documentation footprint.

Responsibilities
Direct the documentation lifecycle for complex platform features, adapters, and weekly release notes across three distinct product squads.
Collaborate with Product Managers and R&D to translate high-velocity technical updates into clear, actionable documentation for enterprise users.
Design and edit intuitive UI copy to guide users through complex cybersecurity workflows and platform interfaces.
Manage high-volume content switching between Platform, Cyber-Physical Assets, and Asset Management domains with timely delivery.

we are transforming the delivery industry by turning drone delivery into a real-world, scalable solution. We are looking for a Technical writer to join the company technical documentation team and contribute to the development, documentation, and certification of advanced UAS platforms. This is an opportunity to join a fast-growing company, work alongside a multidisciplinary team, and be part of a dynamic environment in the heart of Tel Aviv. In this role, you will develop and manage technical documentation for advanced unmanned aircraft systems that integrate complex mechanical assemblies, electrical hardware, Embedded software, control systems, production processes, and operational workflows. Working at the intersection of engineering, manufacturing, maintenance, and regulatory compliance, you will translate highly technical information into clear, structured documentation that supports the certification, production, operation, and maintenance of our companys UAS platforms. You will work closely with mechanical, electrical, software, systems, and manufacturing engineers, as well as with production managers, mechanics, flight operations, and regulatory affairs teams, gaining deep exposure to the full product lifecycle. The role is ideal for someone who enjoys diving into complex multidisciplinary systems, understanding how they work in practice, and turning engineering knowledge into precise, usable documentation that supports safe and scalable real-world operations. Main Responsibilities
* Review and interpret technical standards and regulatory requirements.
* Work with aviation regulatory authorities to obtain approvals and authorizations supporting the companys activities.
* Create, edit, and manage technical manuals and documentation across the product lifecycle.
* Revise and refine technical documents in collaboration with engineering, product, manufacturing, and procurement teams.
* Develop a deep understanding of the design, performance, and functionality of hardware and software systems and components.
* Research and analyze technical information to produce clear, accurate, and comprehensive documentation.
* Establish policies and procedures supporting manufacturing, procurement, Quality Assurance, and related operational processes.

As a Technical Writer at our company, youll play a critical role in bridging our engineering and customer-facing teams by creating clear, accurate, and comprehensive content aimed mainly at platform engineers. Your work will directly impact customers who rely on our platform by empowering them to maximize their productivity and improve their workflows.
Youll take part in the creation, maintenance, and evolution of our companys documentation and knowledge base, shaping one of the first experiences users meet when they deploy and use the product.
What Youll Do
Document New Features and Updates: Partner with engineering and product teams to craft high-quality technical documentation for new and existing features. Youll help translate complex technical information into clear, developer-friendly documentation.
Add and Maintain API Documentation: Take part in maintaining the API documentation to ensure its comprehensive, up-to-date, and accessible, providing essential support for developers who integrate with our platform.
Lead wide-scale initiatives to improve internal & external processes, with or without agentic/AI-based workflows.
Write Guides and Tutorials: Write tutorials, how-to guides, and user manuals that support developers in effectively leveraging our companys capabilities.
Write User-Centered Documentation: Work with other teams to gather insights directly from users and developers to understand their needs and pain points, ensuring that the documentation meets real-world use cases and aids in seamless onboarding and usage.
Collaborate Across Teams: Work closely with product managers, designers, developers, and customer support to ensure the accuracy and quality of all documentation, while identifying opportunities to enhance clarity and usability.
Communicate the company brand: ensure consistency and accuracy across all product documentation.
Who Youll Work With
As a technical writer, you will work closely with developers, product managers, and designers to ensure our company is accessible and user-friendly for customers worldwide. you will also engage with customer support and sales teams to better understand user needs and incorporate their feedback.

As a Technical Writer , youll play a critical role in bridging our engineering and customer-facing teams by creating clear, accurate, and comprehensive content aimed mainly at platform engineers. Your work will directly impact customers who rely on our platform by empowering them to maximize their productivity and improve their workflows.

Youll take part in the creation, maintenance, and evolution of documentation and knowledge base, shaping one of the first experiences users meet when they deploy and use the product.



What Youll Do

Document New Features and Updates: Partner with engineering and product teams to craft high-quality technical documentation for new and existing features. Youll help translate complex technical information into clear, developer-friendly documentation.
Add and Maintain API Documentation: Take part in maintaining the API documentation to ensure its comprehensive, up-to-date, and accessible, providing essential support for developers who integrate with our platform.
Lead wide-scale initiatives to improve internal & external processes, with or without agentic/AI-based workflows.
Write Guides and Tutorials: Write tutorials, how-to guides, and user manuals that support developers in effectively leveraging capabilities.
Write User-Centered Documentation: Work with other teams to gather insights directly from users and developers to understand their needs and pain points, ensuring that the documentation meets real-world use cases and aids in seamless onboarding and usage.
Collaborate Across Teams: Work closely with product managers, designers, developers, and customer support to ensure the accuracy and quality of all documentation, while identifying opportunities to enhance clarity and usability.
Communicate the brand: ensure consistency and accuracy across all product documentation.

We are seeking a highly skilled and motivated Technical Writer to join the Education Teams effort in auditing, revamping, and creating content for our customer-facing Help Center/Knowledge Base. This role is critical as the quality and structure of the documentation will directly feed and train our new AI support tools and directly support our customers.
Our Education team members have a deep desire to fully understand complex concepts, then be able to break them down to present them in a well-structured yet simplified and engaging manner.
The ideal candidate will be a strategic thinker who is a team player and an educator at heart, passionate about technology, with a deep understanding of technical documentation standards, information architecture, and the specific requirements for AI-ready content, training and education methodologies.
Responsibilities:
Knowledge Base Revamp & AI Optimization:
Conduct a comprehensive audit of the existing Help Center content for accuracy, clarity, completeness, and consistency as we migrate to a new tool.
collaborate and maintain a new information architecture and content structure optimized specifically for ingestion and utilization by AI support tools (e.g., clear, concise articles, defined topic boundaries, robust tagging/metadata).
Collaborate with the AI/Engineering teams to understand the technical requirements for content delivery to the AI platform and establish content governance rules.
Content Creation and Management:
Write, edit, and publish high-quality, user-friendly technical documentation, including tutorials, how-to guides, troubleshooting steps, and feature overviews for our SaaS product.
Understand target audiences to be able to accommodate the different roles and personas.
Ensure all content adheres to our brand voice, style guide, and technical accuracy.
Manage the documentation lifecycle within the chosen Knowledge Base platform (Confluence, Intercom).
Cross-functional Collaboration:
Work closely with Product Managers and Engineers to document new features and updates before launch, for both internal and external users.
Partner with the Customer Support team to identify key pain points and knowledge gaps that can be addressed by improved documentation and AI routing.
Provide feedback to the product team on UI/UX improvements based on content structure and user confusion.
Metrics and Improvement:
Establish and track key performance indicators (KPIs) related to documentation effectiveness, such as content usage, search success rates, case deflection rates attributable to the AI, and content quality scores.

we are currently looking for a full-time, permanent Technical Writer to join our team. You will create, author, and organize content and procedures that clearly explain our products and features to customers. You must have excellent writing skills, organizational skills, and be able to work with your co-workers in an Agile cloud environment.
Responsibilities:
Create Knowledge Base articles that explain the overview of the feature, and procedures to configure it
Work as part of the Product Docs team and the larger Product team to support Catos vision to deliver the best SASE experience and service to our customers
The Cato Cloud is updated every week - you need to make sure that the documentation and Release Notes are ready for the new or updated features
Challenge yourself and grow as a Technical Writer, Cato employee, and human being.

At our company, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.
We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents.
By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability.
As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.
As a Technical Writer at our company, youll play a critical role in bridging our engineering and customer-facing teams by creating clear, accurate, and comprehensive content aimed mainly at platform engineers. Your work will directly impact customers who rely on our platform by empowering them to maximize their productivity and improve their workflows.
Youll take part in the creation, maintenance, and evolution of our companys documentation and knowledge base, shaping one of the first experiences users meet when they deploy and use the product.
What Youll Do
Document New Features and Updates: Partner with engineering and product teams to craft high-quality technical documentation for new and existing features. Youll help translate complex technical information into clear, developer-friendly documentation.
Add and Maintain API Documentation: Take part in maintaining the API documentation to ensure its comprehensive, up-to-date, and accessible, providing essential support for developers who integrate with our platform.
Lead wide-scale initiatives to improve internal & external processes, with or without agentic/AI-based workflows.
Write Guides and Tutorials: Write tutorials, how-to guides, and user manuals that support developers in effectively leveraging our companys capabilities.
Write User-Centered Documentation: Work with other teams to gather insights directly from users and developers to understand their needs and pain points, ensuring that the documentation meets real-world use cases and aids in seamless onboarding and usage.
Collaborate Across Teams: Work closely with product managers, designers, developers, and customer support to ensure the accuracy and quality of all documentation, while identifying opportunities to enhance clarity and usability.
Communicate the company brand: ensure consistency and accuracy across all product documentation.
Who Youll Work With
As a technical writer, you will work closely with developers, product managers, and designers to ensure our company is accessible and user-friendly for customers worldwide. you will also engage with customer support and sales teams to better understand user needs and incorporate their feedback.

we are the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. our ai-powered identity security platform applies intelligent privilege controls to every identity with continuous threat prevention, detection and response across the identity lifecycle. with identity security, organizations can reduce operational and security risks by enabling zero trust and least privilege with complete visibility, empowering all users and identities, including workforce, it, developers and machines, to securely access any resource, located anywhere, from everywhere. job description
as a content strategy & ai enablement specialist, you will not own a single products documentation lifecycle. instead, you will act as a systems architect for the entire organization. your mission is to transform documentation from a collection of static, feature-based articles into a modular, workflow-driven knowledge system that is optimized for both human consumption and ai retrieval (rag).
you will be responsible for building the "content factory" of the future-designing the frameworks, taxonomies, and governed ai workflows that enable delivery pods to produce high-impact, outcome-based documentation at scale.
key responsibilities
1. outcome-based strategy & framework design
design and implement a universal framework for outcome-based documentation that aligns with customer personas and real-world journeys. develop modular content models (the "lego" approach) that allow documentation components to be reused across different products and integration patterns. harmonize cross-product integration documentation to ensure a seamless end-to-end User Experience. 2. ai enablement & governance
design and operationalize governed ai documentation workflows that assist writers in drafting, flagging inconsistencies. develop a knowledge grounding strategy (rag) to ensure ai-generated responses (e.g., via ai agents) are high-accuracy and contextually relevant. lead efforts in terminology alignment and taxonomy management to improve ai retrieval precision. 3. operational rigor & impact measurement
establish a robust measurement framework to track the impact of documentation on support ticket deflection. define and monitor key performance indicators (kpis) such as flow completion rates, case-to-doc ratios. collaborate with support, customer success, and product management to create a field-to-doc feedback loop that proactively identifies content gaps. 4. cross-functional leadership
act as a consultant to product-based delivery pods, providing them with the templates and tools needed to transform content into structured, ai-ready assets. establish processes for continuous improvement, measurement, and optimization of content performance for ai agents.

We are looking for a Technical & UX Writer to join our Knowledge Management team in Israel! As a Technical & UX Writer, you will have the exciting opportunity to work closely with a variety of our teams to produce internal and customer facing product documentation, as well as product microcopy. The technical & UX writer plays a vital role in getting our customers up and running quickly and making our products accessible and usable when implementing our solutions. The ideal candidate enjoys mastering new technologies and has both a demonstrated ability to deliver high-quality easy to read technical publications (including blogs or white papers), and a technical background that enables them to easily interact with product managers, software engineers, and pre- and post customer-facing teams.
What will you be accountable for?
Create and organize internal and external product documents.
Work closely with our Product team to understand product features and modules which are to be translated into external materials for customers and enablement for employees.
Research, edit, and write all required technical content for product release.
Write easy-to-understand user interface text, online help, release notes, and developer guides.
Increase end-user understanding through the use of screenshots, product mockups, diagrams, and animations.
Work in a fast dynamic environment.
Keep and follow cross-organizational processes.

We are looking for a talented and experienced writer with a solid technical background and native-level English. We need you to write documentation, in-app guides, UX text, error messages and tooltips, plus help to continuously improve our knowledge base. As a Technical Writer, you'll have direct impact on how users experience our products, both in the documentation and the UI.

Responsibilities:
Document the features for your product areas.
Collaborate with lots of different teams, including product managers, developers, support, customer success, marketing...pretty much everyone.
Help manage the process in a task management tool with full visibility. Everyone has a stake in the docs, so you'll get lots of feedback. You'll need to balance requests with time-sensitive work.
Write in-app guidance and walkthroughs.
Advocate for the user with good UI text and UX suggestions.