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we are looking for a Technical Writer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Main Responsibilities
Researching, developing, writing, reviewing and updating product documentation such as User Guides, Installation Guides, API Guides, Release Notes,
Online Helps, etc.
Ensuring the technical accuracy, quality, clarity and completeness of the documentation set for a product release, as part of a team.
Working independently, yet collaboratively and flexibly, as a team player on dynamic, challenging projects with team members located on-site and in
distributed global locations.

Required Technical Writing Expert
Role Description
What we are looking for:
As a Technical Writer in our Customer Service Department, you will be expected to develop complex technical documents, ensuring that our products are used safely and effectively.
The ideal candidate will have a strong background in technical writing, researching, and interviewing. They must demonstrate excellent communication skills and the ability to collaborate effectively within a team and must be able to translate complex technical information into clear, concise, and user-friendly documentation. If you are passionate about technology and enjoy making technical content accessible, we want to hear from you!
Responsibilities
What will you be doing:
Collaborate with developers, QA engineers, product experts, and product and project managers to prepare technical documentation that communicates complex, technical information clearly and concisely, for the intended audience (customers, FSE, engineers, integrators, subcontractors, etc.).
Develop and update the following types of documentation for hardware and software products: User Manuals, Installation Guides, Preventive Maintenance Manuals, Service Manuals, Release Notes, Technical Field Orders, Technical Notes, Customer Notifications, and online help for our product lines.
Support all Customer Support TTS (Transfer-to-Service) activities, as well as documentation activities from other departments worldwide.
Work according to predefined styles.
Create relevant graphics for documentation.
Publish document updates to the Technical Knowledge Center.

We are interested in welcoming an extremely motivated, experienced, Technical Writer to join our teams at our R&D site. A great and trusted team player, with attention to detail and appreciation of technologies, capable of explaining abstract ideas, and translating complex information into comprehensible documentation. An open minded and creative personality, eager to contribute, learn, and be inspired by groundbreaking projects.
In your role, you will be responsible for:
Writing, editing, and reviewing technical content including installation manuals, tutorials, quick guides, etc.
Collaborate with R&D, Marketing Department, and Legal, to create marketing materials such as whitepapers, company memorandums, and presentations.

We are interested in welcoming an extremely motivated, experienced, Technical Writer to join our teams at our R&D site. A great and trusted team player, with attention to detail and appreciation of technologies, capable of explaining abstract ideas, and translating complex information into comprehensible documentation. An open minded and creative personality, eager to contribute, learn, and be inspired by groundbreaking projects.
In your role, you will be responsible for:
Writing, editing, and reviewing technical content including installation manuals, tutorials, quick guides, etc.
Collaborate with R&D, Marketing Department, and Legal, to create marketing materials such as whitepapers, company memorandums, and presentations.

We are looking for a Technical Writer.
As a technical writer, youll be responsible for writing API, CLI, and technical feature documentation for developers building on the platformwhether theyre creating apps for the app market, customizing sites with code, or developing headless sites and apps. In your day to day, youll:
Collaborate closely with engineers while testing and documenting new dev features.
Review API design, refine API naming, and write detailed API reference documentation.
Write tutorials, procedures, and readmes, providing developers with end-to-end guides on how to build.
Edit CLI and error messages, ensuring a consistent developer experience.

Were seeking a Senior Technical Writer to take ownership of the documentation for our Privileged Access Manager - Shared Services (PAM-SH) product line. This is a critical role for someone who is passionate about clarity, usability, and strategic documentation leadership. You will both maintain the PAM-SH documentation set and play a central role in its transformation.



Key Responsibilities

Own the end-to-end documentation process for PAM-SH, including installation, configuration, admin help, and APIs.

Lead the overhaul and modernization of the PAM-SH documentation set to support:

o Unification across product areas

o Improved content reuse, modularization, and Flare architecture

o Consistent and user-focused terminology

Collaborate with Product, UX, R&D, and Support to ensure content reflects current product behavior and strategic direction.

Contribute to microcopy and embedded help to improve in-product guidance.

Identify and implement best practices for content strategy, SEO, and information architecture.

Analyze documentation effectiveness through feedback, analytics, and support cases.

Contribute to the documentation teams internal leadership through knowledge sharing and mentoring.

This role blends people leadership, strategic vision, and hands-on expertise in technical communication, content architecture, and UX writing. You will partner across R&D, Product, UX, and Customer Experience to deliver unified, intelligent, and high-impact content.

Key Responsibilities

Lead, coach, and mentor a team of UX and technical writers across product areas.
Drive the content strategy for unified documentation and microcopy that supports transition to SaaS, multi-service offerings, and frictionless self-service experiences.
Oversee planning and execution of initiatives including:
- Content reuse, modularization, and structured writing (DITA/XML/Markdown)
- SEO optimization, terminology standardization, and synonym mapping
- AI-readiness and prompt-aware documentation models
Collaborate cross-functionally with PMs, UX, Dev, Support, and CX teams to ensure content aligns with product and user needs.
Use analytics (e.g., Mixpanel, Adobe Analytics) to track content effectiveness, user behavior, and supportability metrics.
Champion documentation accessibility, localization, and content governance.
Contribute directly to high-priority documentation and microcopy as needed.

Were looking for an excellent and passionate Content Specialist to join our Support Operations team and and participate in all phases and aspects of creating high-quality documentation. You will join the Support Operations team. You will collaborate closely with Support leadership and cross-functional teams to identify documentation needs and create content.
Responsibilities:
Evaluate and define the Support team's documentation requirements for business workflow procedures.
Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers and other writers
Gain a deep understanding of the company's product and Support services, and translate complex information into simple, polished, engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
You will create an author and effectively re-use and update technical, user-friendly content and procedures that clearly explain Support business workflows.
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, process documentation, and customer-facing messaging.
Establish a strong communication channel and build excellent working relationships with a diverse set of stakeholders, like Product Support, Information Systems, Logistics, Product and R&D teams.
You will need to use your organizational skills to be able to work within the Support group to schedule, prioritize, and deliver content in an Agile environment.
Evaluate current content and develop innovative methods for improvement.