applying its data expertise to security, enabling companies to better understand and manage risk. We have both a rich data platform and security modules that tap into the platform to provide immediate benefits to our customers. We have built and patented a Data Fabric for Security. It curates data from hundreds of security and business tools and contextualizes that data to help companies understand and address their riskiest problems. Our Unified Vulnerability Management module is our first module to tap into the power of our data fabric, enabling companies to create custom contextualized risk scores and tailored workflows to reduce risk. If youre passionate about data models and helping companies improve their security posture, wed love to have your talents here at as we work to make the world a more secure place.
As part of this mission, we are seeking a passionate Product Documentation Specialist to join the product team and play a crucial role in bringing our innovative products to market. Focused specifically on creating detailed, accurate, and accessible documentation and knowledge resources, you will ensure that our customers have all the information they need to successfully unlock the full value of the platform easily and quickly.
Responsibilities:
Work closely with product managers, engineers, and customer support teams to identify documentation needs and develop a comprehensive content strategy for product documentation.
Create and maintain a wide range of documentation materials including user manuals, feature guides, troubleshooting guides, and release notes.
Ensure technical verbiage is easy to understand by the end-users, translating complex technical terminology into user-friendly language.
Utilize a variety of media forms including written documents, how-to videos, and interactive tutorials to enhance user comprehension.
Provide feedback to product development teams on potential improvements from a user's perspective based on insights gathered during the documentation process.
Manage the documentation lifecycle, including planning, scheduling, writing, editing, and reviewing, to ensure accuracy and consistency across all documents.
Use documentation tools and software for content creation, management, and publication.
Requirements: Exceptional writing and editing skills in English, ideally with a portfolio demonstrating a variety of technical documentation.
Strong ability to understand and document complex product information.
Strong analytical skills to understand product specifications and user requirements.
Proactive and independent, with the ability to take initiative on projects.
Ability to manage multiple projects simultaneously, with effective time-management skills.
Detail-oriented with a commitment to accuracy and clarity.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Previous experience working with Zendesk/Freshdesk or any other product documentation and support solution - an advantage.
2+ years of technical writing, training, and customer communications. It may include blogs, articles, internal or external customer/community user documentation, etc.- an advantage.
A Bachelor's degree in Computer Science or Computer Engineering, System Administration, Technical Communications, or a related field, or equivalent industry experience - an advantage.
This position is open to all candidates.
