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We are looking for an experienced hardware-oriented technical writer to join our team. In this role, you will be responsible for creating clear, structured, and visually rich technical documentation for hardware products. This includes working closely with hardware teams and subject matter experts to gather and validate technical information. You will produce documentation in traditional formats (PDF, end-to-end documents), aligned with customer requirements and company standards.

Responsibilites
Create and maintain technical documentation for hardware products, including 3D models, installation and deployment procedures, and maintenance guides.
Document part replacement processes and related software procedures.
Work closely with hardware teams and subject matter experts (SMEs) to gather and validate technical information.
Produce clear, structured, and visually accurate documentation aligned with company standards.
Develop diagrams and flowcharts to support technical content (e.g., using Visio).
Prepare documentation in traditional formats (PDF, end-to-end documents).
Ensure consistency, accuracy, and adherence to style guides.
Participate in collaboration, reviews, and continuous improvement of documentation processes.

We're not hiring a "technical writer". We're hiring someone who thinks of knowledge as a product - one with architecture, users, feedback loops, and a lifecycle. You'll own how our technology is understood: by customers integrating our B2B platform, by engineers documenting their own work, and by internal teams making decisions in a fast-moving R&D environment.

What Youll Be Doing:
Design and maintain the external documentation system: API references, integration guides, onboarding flows, and troubleshooting content - treating it as a living product with real users and measurable outcomes.
Define AI-augmented documentation workflows: where LLMs assist with drafting, where they validate accuracy, and where human judgment is irreplaceable.
Work directly with engineers, PMs, and researchers to extract knowledge: you interview, synthesize, and structure what others know but haven't written down.
Own content quality signals: broken links, outdated docs, low-rated articles, search dead-ends. You set up the loops that catch decay before customers do.
Contribute to the information architecture: taxonomy, versioning strategy, content type standards, and the toolchain that supports them.
Lead content localization efforts, including multilingual adaptations, knowledge base structuring, and format alignment.
Manage the creation and distribution of release notes in collaboration with Product and R&D teams.
Contribute to building and stewarding the internal knowledge base for our own employees: capturing decision logs, architecture notes, research summaries, and runbooks so institutional knowledge doesn't live only in people's heads.

we are a modern, full-stack observability monitoring platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
The role, in one line: You'll own real areas of the company documentation end to end - and you'll do it with a modern, AI-augmented toolchain that lets one writer move like a small team.
What you'll actually do
Own areas end to end. You take a product surface - OpenTelemetry, RUM, a query language - and own its docs and their structure: landing pages, tiles, wizards, navigation. Not just published, but accurate, current, trusted, and held to a measurable bar through review and automated eval suites.
Turn complexity into clarity, in every medium. You distill dense, jargon-heavy material into content users follow on the first read, edit until nothing is wasted, reach for diagrams, screenshots, or GIFs when words can't, and shape in-product UI copy so the whole experience reads as one coherent voice.
Work docs-as-code, with AI as a force multiplier. You write in Markdown, live in Git (branches, PRs, reviews), and ship to a static site. You build and use custom AI tooling - skills, doc-generation from PRs, evals, linting - and help shape the workflows and infrastructure behind it.
Make docs readable by machines, too. Our content feeds LLMs and AI assistants as much as humans. You'll help drive our LLM-readiness work - llms.txt, the docs MCP server, and structuring content so AI tools consume it accurately. It's a genuine differentiator of this role.
Go to the source and close the loop. You read specs, proto definitions, and code to verify what's true and use the product yourself rather than trusting secondhand summaries. You turn support tickets and customer-success conversations into improvements, and partner with engineers, PMs, and writers across teams and cultures to keep docs aligned with what's shipping.

We are seeking a highly skilled and motivated Technical Writer to join the Education Teams effort in auditing, revamping, and creating content for our customer-facing Help Center/Knowledge Base. This role is critical as the quality and structure of the documentation will directly feed and train our new AI support tools and directly support our customers.

Education team members have a deep desire to fully understand complex concepts, then be able to break them down to present them in a well-structured yet simplified and engaging manner.

The ideal candidate will be a strategic thinker who is a team player and an educator at heart, passionate about technology, with a deep understanding of technical documentation standards, information architecture, and the specific requirements for AI-ready content, training and education methodologies.



Responsibilities:

Knowledge Base Revamp & AI Optimization:
Conduct a comprehensive audit of the existing Help Center content for accuracy, clarity, completeness, and consistency as we migrate to a new tool.

collaborate and maintain a new information architecture and content structure optimized specifically for ingestion and utilization by AI support tools (e.g., clear, concise articles, defined topic boundaries, robust tagging/metadata).

Collaborate with the AI/Engineering teams to understand the technical requirements for content delivery to the AI platform and establish content governance rules.



Content Creation and Management:
Write, edit, and publish high-quality, user-friendly technical documentation, including tutorials, how-to guides, troubleshooting steps, and feature overviews for our SaaS product.

Understand target audiences to be able to accommodate the different roles and personas.

Ensure all content adheres to our brand voice, style guide, and technical accuracy.

Manage the documentation lifecycle within the chosen Knowledge Base platform (Confluence, Intercom).



Cross-functional Collaboration:
Work closely with Product Managers and Engineers to document new features and updates before launch, for both internal and external users.

Partner with the Customer Support team to identify key pain points and knowledge gaps that can be addressed by improved documentation and AI routing.

Provide feedback to the product team on UI/UX improvements based on content structure and user confusion.



Metrics and Improvement:
Establish and track key performance indicators (KPIs) related to documentation effectiveness, such as content usage, search success rates, case deflection rates attributable to the AI, and content quality scores.

As a Technical Writer, youll play a critical role in bridging our engineering and customer-facing teams by creating clear, accurate, and comprehensive content aimed mainly at platform engineers. Your work will directly impact customers who rely on our platform by empowering them to maximize their productivity and improve their workflows.

Youll take part in the creation, maintenance, and evolution of Ports documentation and knowledge base, shaping one of the first experiences users meet when they deploy and use the product.



What Youll Do

Document New Features and Updates: Partner with engineering and product teams to craft high-quality technical documentation for new and existing features. Youll help translate complex technical information into clear, developer-friendly documentation.
Add and Maintain API Documentation: Take part in maintaining the API documentation to ensure its comprehensive, up-to-date, and accessible, providing essential support for developers who integrate with our platform.
Lead wide-scale initiatives to improve internal & external processes, with or without agentic/AI-based workflows.
Write Guides and Tutorials: Write tutorials, how-to guides, and user manuals that support developers in effectively leveraging Ports capabilities.
Write User-Centered Documentation: Work with other teams to gather insights directly from users and developers to understand their needs and pain points, ensuring that the documentation meets real-world use cases and aids in seamless onboarding and usage.
Collaborate Across Teams: Work closely with product managers, designers, developers, and customer support to ensure the accuracy and quality of all documentation, while identifying opportunities to enhance clarity and usability.
Communicate the Port brand: ensure consistency and accuracy across all product documentation.

Were looking for an experienced Technical Writer to join the Product Technical Enablement team. In this role, you will work closely with engineers, product managers, architects, and QA teams to deliver content that helps customers use our products with confidence. Youll break down complex technical concepts and transform them into clear, accurate, and user‑centric documentation that supports a wide range of personas. This role is ideal for a writer who is technically curious, detail‑driven, and passionate about helping users understand how enterprise software works.

The PTE (Product Technical Enablement) team is globally distributed. We are technical writers and instructional designers who create documentation and eLearning to support our product portfolio. We are passionate about learning new software and sharing that knowledge with others. We are driven by finding new ways to develop the right content people need to use the products, services, and solutions we help to build.

Responsibilities
We are looking for a highly motivated technical writer who will take end-to-end responsibility for some of our product areas.

Own end‑to‑end documentation delivery for assigned product areas, ensuring content is accurate, complete, consistent, and delivered on schedule.
Partner closely with cross‑functional stakeholders to gather information, validate accuracy, and deeply understand product/feature capabilities.
Lead the full content development lifecycle, including scoping, analysis, information architecture, drafting, technical validation, editing, and publication.
Stay tightly aligned with feature and release development, proactively identifying documentation scope, risks, and dependencies.
Actively use AI-assisted tools throughout the documentation authoring lifecycle to accelerate content creation, improve quality, and increase efficiency.
Drive continuous improvement in documentation quality, focusing on clarity, structure, usability, searchability, and customer value based on feedback and data.
Contribute to cross‑team initiatives that enhance documentation tooling, templates, workflows, automation, and publishing processes.
Monitor and report project progress, escalating risks, blockers, or resource constraints to management as needed.
Respond to content update requests related to defects, customer feedback, and root‑cause analysis, ensuring documentation remains accurate and current.
Review and contribute to user interface text, collaborating with UX and Development teams to improve clarity, terminology, and user guidance across the product.