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Required Technical Instructor
Our people are our greatest strength - and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.
As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones - with precision and reliability.
Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. Were proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.
Were seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment - those who want to be part of the next generation of airspace security innovation.
Join us and help make the world a safer place.
Work with the worlds leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.
We're looking for a skilled professional to join our team in a dual capacity as a Technical Instructor and Technical Support Engineer.
This role demands a blend of advanced technical expertise and excellent personal communication skills.
You'll be responsible for creating and delivering impactful technical knowledge to others, while performing troubleshooting and validating our products to meet customer expectations.
As a key customer advocate, you'll play an important role in ensuring the quality of our offerings and becoming a trusted technical advisor to our clients.
Scope:
Develop and deliver product customer courses.
Act as post sale technical Instructor.
Troubleshooting both HW and SW related issues.
Responsible for on-site installation of software and hardware.
Communicating progress of activities with Project Manager and customer
Advise customers regarding the product's proper use and address specific user issues.
Act as service engineer to address tech cases via phone, web-based tools and email.

We are seeking a highly skilled and motivated Technical Writer to join the Education Teams effort in auditing, revamping, and creating content for our customer-facing Help Center/Knowledge Base. This role is critical as the quality and structure of the documentation will directly feed and train our new AI support tools and directly support our customers.
our Education team members have a deep desire to fully understand complex concepts, then be able to break them down to present them in a well-structured yet simplified and engaging manner.
The ideal candidate will be a strategic thinker who is a team player and an educator at heart, passionate about technology, with a deep understanding of technical documentation standards, information architecture, and the specific requirements for AI-ready content, training and education methodologies.
Responsibilities:
Knowledge Base Revamp & AI Optimization:
Conduct a comprehensive audit of the existing Help Center content for accuracy, clarity, completeness, and consistency as we migrate to a new tool.
collaborate and maintain a new information architecture and content structure optimized specifically for ingestion and utilization by AI support tools (e.g., clear, concise articles, defined topic boundaries, robust tagging/metadata).
Collaborate with the AI/Engineering teams to understand the technical requirements for content delivery to the AI platform and establish content governance rules.
Content Creation and Management:
Write, edit, and publish high-quality, user-friendly technical documentation, including tutorials, how-to guides, troubleshooting steps, and feature overviews for our SaaS product.
Understand target audiences to be able to accommodate the different roles and personas.
Ensure all content adheres to our brand voice, style guide, and technical accuracy.
Manage the documentation lifecycle within the chosen Knowledge Base platform (Confluence, Intercom).
Cross-functional Collaboration:
Work closely with Product Managers and Engineers to document new features and updates before launch, for both internal and external users.
Partner with the Customer Support team to identify key pain points and knowledge gaps that can be addressed by improved documentation and AI routing.
Provide feedback to the product team on UI/UX improvements based on content structure and user confusion.
Metrics and Improvement:
Establish and track key performance indicators (KPIs) related to documentation effectiveness, such as content usage, search success rates, case deflection rates attributable to the AI, and content quality scores.

As a senior technical writer in the company Technical Writing guild, you will lead complex developer documentation projects in a fast-paced, dynamic environment. You will be responsible for pushing the boundaries of AI to generate, maintain, and ensure high-quality documentation for developers building on the company platform, with a focus on optimizing content for AI agents and LLM-based tools.
Architect end-to-end documentation strategies for our company and Base44 development products
Utilize cutting-edge AI technologies and agents to automate and optimize the documentation lifecycle
Research, define, and create content standards for documentation consumption by LLMs and AI agents
Collaborate with engineers to document and test complex dev features, APIs, and CLI tools
Lead documentation projects which include supervision of technical writers and coordination with multiple stakeholders to bring projects to completion
At our company, we believe our best work happens together. Our work model is fully in person, with 5 days a week from our office. Flexibility remains a core value at our company and special requests are handled thoughtfully at the team level.

That's why we're hiring a sharp, AI-enthusiastic technical writer and content creator to own how we produce, automate, and scale our documentation and content. You'll sit at the intersection of technical writing, product marketing, and AI automation - managing our knowledge base, building AI-powered workflows, and partnering with PMM to produce high-quality content at scale. If the idea of using AI to 10x a content team's output without sacrificing quality excites you, keep reading.


Responsibilities:
What You'll Do

Documentation & Knowledge Base

Own and maintain documentation - ensuring it is accurate, well-structured, and always up to date

Write and edit technical documentation including product guides, release notes, API references, onboarding materials, and FAQs

Build a scalable documentation system that can grow with our product and team

Work closely with Product and Engineering to translate complex technical concepts into clear, accessible content

AI Automation & Workflow

Design and implement AI-powered workflows to automate repetitive documentation and content tasks

Use tools like LLMs, AI writing assistants, and automation platforms to accelerate content production

Build prompt libraries, content templates, and AI-assisted review processes that maintain brand quality

Identify new opportunities to use AI to improve content accuracy, consistency, and speed

Content Creation for PMM

Partner with the Product Marketing team to create content, including blog posts, case studies, landing page copy, product one-pagers, and email sequences

Help maintain brand voice across all content types - from technical docs to marketing material

Support campaign launches with well-written, technically accurate content that speaks to both technical and business audiences

we are looking for a Junior Knowledge Base Writer.
In your day-to-day, you will:
Work closely with Product Team to learn about new features and create supporting content, including writing and updating feature overview pages, how-to articles, as well as producing the accompanying FAQs, images, graphics, GIFs, tables, and charts.
Design the Help Center and maintain its organization and layout.
Work alongside the Support Team and Customer Success Team to understand gaps in user knowledge and areas of product confusion to define content that is needed.
Serve as the knowledge expert internally at the company, especially to our Go to Market team, answering product related questions on our internal channels.
Use tools like Figma, Zendesk, Canva, and Jira.

We are looking for an experienced hardware-oriented technical writer to join our ranks, mainly for documenting:

3D models of hardware
Installation or deployment procedures
Part replacement and maintenance procedures
Related software procedures

We are seeking a self-motivated talented and detail-oriented Technical Writer to join our dynamic team.
Key Responsibilities:
Collaborate closely with cross-functional teams including Product Management, Professional Services, and subject matter experts to produce high-quality technical documentation and Videos.
Create, update, and maintain comprehensive documentation including guides, release notes, knowledge articles and other tutorials.
Keep documentation up to date with each software release, incorporating new features and enhancements.
Conduct regular reviews of existing documentation to ensure accuracy, relevance, and adherence to the latest product developments.
Translate complex technical information into user-friendly documentation for diverse audiences, ensuring clarity, accuracy, and adherence to industry standards.
Conduct thorough research and gather necessary information from various sources to produce accurate and up-to-date content.
Work within project timelines to deliver documentation that aligns with product releases and updates.
Manage all customer-facing related content to be published in our knowledge base.