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We are looking for an OCC Monitoring Specialist to join our fast-growing OCC Monitoring team. Reporting to our OCC Monitoring Team Leader, you will be responsible for monitoring the infrastructure, applications, and business aspects of the company. We provide the opportunity to become acquainted with the inner workings of the exciting world of Fintech and online payments. Many of our OCC Monitoring Specialists have been promoted internally and integrated into development, DevOps, and product teams.
This position doesn't include a hybrid mode; it only involves working from the office.
We work in 24/7 shifts: 08:00 to 17:00, 17:00 to 00:00, 00:00 to 08:00, including weekends and holidays.
Responsibilities:
Responding to events and various technical problems in real-time
Monitoring and liaising activities of the production environment, maintaining the company's monitoring systems, network, business transactions reports, and data analysis regularly
Tracking the events until problems are resolved, contacting the relevant factors in the organization as needed
Data analysis and fault investigations.

At Infinidat, we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

We are looking for a NOC- Student Position.
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.