We're hiring a Director of Product to lead the Care Experience group.
You'll own the vision, strategy, and execution for the products and operations that power and define the family experience.
You'll drive cross-functional delivery across Product, Design, Engineering, and Care Operations, while partnering closely with Enterprise and Growth teams to ensure our experiences deliver measurable outcomes for families and partners.
a Director of Product drives product strategy for a business area, defines accountability frameworks and metrics across teams, and delivers high-stakes launches with cross-organizational coordination.
In this role you will:
Own the strategy for the Care Experience domain - roadmap, KPIs, and the connection between daily care interactions and business outcomes
Establish measurement frameworks for care quality and impact, including NPS, engagement, retention, and ROI
Lead expansion in breadth (new geographies and life moments) and depth (expanding user personas and increasing value delivery)
Integrate AI and emerging technologies to enhance user experiences, develop new features, and improve the teams efficiency
Build and develop your team - hire, mentor, and grow PMs.
Manage a team of Product Managers, each with their own products and goals, ensuring individual contributions align with the broader Care Experience strategy
Requirements: 10+ years in Product Management with 4+ years leading PMs, ideally in B2C and B2B2C businesses
Proven track record in owning strategy and delivery for complex service experiences that blend operations, tooling, and user-facing product
Exceptional attention to detail and strong UX intuition
Data-driven mindset - comfortable defining KPIs, reaching goals, balancing quality, speed, and cost.
Excellent communication skills, including experience in executive and partner-facing settings in English
Technical comfort working across mobile apps, internal tools, and backend systems; experience with AI-assisted workflows is a plus
Strong interpersonal skills with a focus on supporting, representing, and developing a top-tier team of talented, energized PMs.
This position is open to all candidates.