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we are looking for a Global Support & Customer Success Representative.
Responsibilities:
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Suitable for students, including part-time positions
Hybrid work model based in Herzliya

We Dont Just Build The World, We Build Innovative Technology Too.
Joining the company team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including our company TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What Youll Also Get
Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here, too.
Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

As a Software Engineer - Scraping Specialist, youll build the systems that power how AI interacts with the live web. Youll design and implement large-scale, intelligent web acquisition pipelines, making sense of an ever-changing online ecosystem and transforming it into structured, high-quality data.

This role blends technical understanding of browsers, networks, and automation with hands-on engineering. Youll work on adaptive systems that navigate modern websites, understand evolving web interaction ,detection systems, and gather meaningful information safely, efficiently, and at scale.

Your work will directly shape ability to provide AI agents with accurate, real-time knowledge of the world , bridging the gap between the open web and intelligent reasoning.

What Youll Do
Build distributed data acquisition systems that capture and structure the live web
Investigate and analyze browser internals, fingerprinting, and anti-automation systems to develop stealthy, adaptive orchestration layers
Prototype and deploy intelligent automation frameworks using Playwright, Puppeteer, and low-level browser control protocols (CDP)
Conduct hands-on research into network flows, JavaScript-based protections, and emerging web standards affecting automation
Collaborate with AI and infrastructure teams to integrate real-time web data into retrieval pipelines and LLM-powered agents
Translate deep technical insights into production-grade components, balancing research freedom with engineering rigor
Continuously evolve capabilities in resilience, speed, and authenticity of web interaction

We are a leader in the counter-drone industry, delivering innovative and cutting-edge products worldwide. We are looking for an experienced Order Management specialist to support the growing demand, and supply chain synchronization for our complex hardware portfolio.
Key Responsibilities:
Fulfillment and coordination: Act as a liaison between sales, customer success, planning and Logistics departments to ensure on time and accurate fulfillment.
Monitor the fulfillment pipeline and maintain commit dates from OPS side
Record maintenance: Maintain accurate and organized records of all orders, shipments, and transactions. This includes managing shipping paperwork and creating invoices.
Communicate order status updates to customer success team and resolve any issues or discrepancies that arise, such as problems with deliveries or returns. Handle any inquiries regarding orders.
Daily coordination with 3PLs to ensure readiness for shipments
Reporting: Generate and prepare order-related reports for management review.
Process improvement: Assist in identifying and implementing improvements to the order processing and fulfillment procedures.

As a Technical Policy researcher, you'll tackle some of the biggest and most complex questions of AI development and deployment. Your work outlining problems, solutions and principles for governments, frontier labs, and deployers will shape the emerging field of AI security.

Representative projects:

Threat modeling and fleshing out in what specific way could a strong cyber-capable model cause harm.

Taxonomies for dangerous AI capabilities or mitigations.

Policy proposals for models' refusal policy (which prompts models should refuse to follow).

Following up on publications and news on AI policy, AI risks and mitigations, and technical AI research.

Writing academic papers and blog posts detailing our research around evaluation theory or mitigation recommendations.

Publishing your research and/or delivering research to our customers.

we are looking for a AI Applied Scientist - Insights & Recommendations.
As AI Applied Scientist, youll be at the intersection of advanced technology and meaningful impact with clear business cases. You will have access to real-time (RT) big data from multiple Sensors & Data sources, and a chance to discover, explore research, and develop cutting-edge models that directly impact industrial manufacturers around the globe. As part of the Applied AI/ML Science team , you will have the opportunity to continuously grow and learn while building and deploying advanced models directly into our products, and stay at the forefront of the world's technologies, witnessing firsthand their impact on our customers.
A Day In Your Life:
Own the algorithm lifecycle from problem definition and data analysis to prototyping and delivering production-ready models.
Combine classic methods with inference techniques: statistics, Time series, Deep learning, anomaly detection, Recommendation Systems, Transformers, and Inference to extract data-driven insights.
Research, design, and build Agentic applications on top of sensor time-series data, textual data, images, ML applications, and other various data sources.
Engage with customers and collaborate with our product team to develop innovative solutions utilizing new types of data.
Leverage modern technologies: work with cloud-based big data platforms for storage, distributed processing, LLMs and agents (GPT, Claude, Gemini), defining & building Gurdrails, reasoning chain as function call, planning, ML-based vectorization and embeddings, and stream analysis.

What you will do
You will lead a team of experienced Data Scientists while remaining deeply involved in the technical work.

This is a hands-on leadership role (~70% hands-on) combining direct modeling work with ownership of team direction and execution.

You will work on core systems that operate at a massive scale, where:

Data is abundant, but labels are scarce and expensive

problems are long-tail and ambiguous

Systems must meet strict latency and cost constraints (pre-bid)

Your responsibilities include:

Lead development of content classification systems across social platforms (Meta, TikTok, YouTube), web, and apps

Design and build models across computer vision, NLP, and multimodal pipelines

Own the full lifecycle: data selection -> labeling strategy -> training -> evaluation -> deployment

Develop strategies for efficient data curation and labeling (active learning, auto-labeling, sampling under scale)

Improve model quality (precision/recall) while balancing cost, latency, and scale

Drive automation systems (auto-labeling, auto-curation, retraining loops)

Apply modern AI approaches (LLMs, embeddings, foundation models) to real production problems

Lead and mentor a team of senior Data Scientists, setting technical direction and pushing execution forward

Work closely with ML Engineering, Product, and Policy to translate ambiguous requirements into scalable systems

Our Networking division is looking for an excellent Senior System Validation Engineer!

Our Networking division is a leading supplier of innovative end-to-end InfiniBand and Ethernet connectivity solutions and services for servers and storage. We offer market-leading solutions that include adapter cards, switches, cables, and software to support networking technologies. Our products optimize data center performance and deliver industry-leading bandwidth and scalability. In addition, we serve a wide range of markets including high-performance computing, enterprise, data centers, cloud computing, big data, and Web 2.0. We are constantly reinventing ourselves to stay ahead of the market and bring groundbreaking products and services to the industry.

What you'll be doing:

Test Verification and Validation (both HW and SW).

Maintain products quality by improving test stability, coverage, design, and manufacturing process in Mass Production.

Execute tests in different scopes such: as regression, performance degradation, functional, and security; report the progress of testing and provide summary reports of the activity.

Troubleshooting and streamlining/optimizing our testing procedures.

Support Mass production matters.

Debugging production bugs and solving them.

As an AI Engineer , you will be a key player in building our new AI platform, AI Studio. This platform aims to provide users with instant answers to complex market research questions, generate world-class reports, and create live, interactive, and powerful dashboards. Our goal is to reduce the complexity and time-to-insight for our users, helping them streamline their market tasks and achieve automation that drives real value.

So, what will you be doing all day?

Design and develop LLM-based intelligent agents that can handle complex market research queries.
Utilize LangGraph and other frameworks to create state of the art AI agents that integrate various tools and data sources.
Implement integrations that allow agents to take automated actions on behalf of users, streamlining workflows and reducing overhead.
Collaborate with product, data, and UX teams to ensure that AI solutions are aligned with user needs and business goals.
Continuously evaluate and improve the performance of AI models to ensure high-quality and data-driven results.

The GSD Team Member will be part of the Global Service Desk, handling and resolving support tickets and other IT-related issues and requests raised by our employees and outsourced personnel. The member will also perform ongoing IT support tasks and preserve a strong commitment to high-quality customer service and a solid work ethic.

The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, Systems, and Security. A high level of technical orientation is a must.


What will you do?
Provide technical support via email, phone, and in person (hands-on), while adhering to and maintaining SLAs set by IT Management.
Perform onboarding of new employees, as well as off-boarding of exiting employees.
Maintain and manage all IT assets in IL.
Work with senior-level IT administrators to determine and resolve high-level problems.

we are looking for a UX Design Lead.
This is not a hands-on execution role. You won't be designing screens day-to-day. Instead, you'll maintain the system that makes PM-led design possible, set the quality bar,
and be the UX voice that keeps the team consistent as they ship.
The right person finds more leverage in shaping how an organization designs than in doing the design work themselves.
What You'll Do:
Own Bringg's design system - components, patterns, tokens, documentation - at a level that PMs can reliably use without hand-holding
Build and maintain the AI prompting guides and design templates PMs use to generate designs with Claude
Review high-stakes flows and new patterns before they ship, with clear, opinionated UX feedback
Coach five PMs with varying UX maturity - mostly async - helping them produce more consistent, considered designs over time
Define and hold the UX standards the whole team works to

Junior HRBP
Caesarea | Full-time | On-site
About Us:
Rimon Group is a publicly traded, global and growing company operating in the fields of infrastructure, water, and renewable energy, and is part of the Tel Aviv 125 Index.
About the Role:
We are looking for a Junior HRBP with solid recruitment experience, hands-on exposure to HR processes, and a background in learning & development, who is ready to take the next step into a broader and more impactful role. This position combines recruitment, employee lifecycle support, close partnership with managers, and leading the operation and coordination of training activities across the organization - within a dynamic and growing business environment.
What You'll Do:
Lead recruitment and onboarding processes Support key stages across the employee lifecycle, including offboarding Partner with managers on HR matters and employee development Implement and maintain HR policies and processes Operate and coordinate organizational training programs - including planning, building annual training plans, managing external training providers, logistics, tracking, and measuring effectiveness Collaborate with cross-functional stakeholders

We're looking for an experienced Strategy and Operations leader to lead one of the most strategic areas within Customer Experience.
As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes.
A core part of this role is understanding the unique needs of local markets and translating them into globally scalable products. You'll work closely with regional teams to uncover operational, cultural, and language nuances, then build shared capabilities that deliver a consistent global experience while remaining flexible enough to meet local needs.
Working closely with Product, Applied AI, Data Science, and Operations, you'll define the long-term strategy for this Associate Tooling and help shape the future of Customer Experience across, and Deliveroo.
Youre excited about this opportunity because you will
Lead a team of program managers and specialists in deploying and maintaining Associate Tooling for our in-house and BPO teams- nearly 10,000 agents in all - providing live support to customers for DoorDash EMEA.
Partner with product teams to set the direction and roadmap for associate tooling, including Astra (our case management tool), voice connectivity, real time management tools and associate co-pilot solutions.
Identify, test, deploy and maintain external solutions that complement our in-house product suite.
Lead cross functional initiatives to improve CSAT, handling time, first response time, refund policy adherence and other associate level performance metrics through optimization of tools, processes and practices.
Lead and mentor your team, fostering a culture of innovation, operational excellence, and accountability

We are connected to over 1,000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods on a single, unified payment page.

Description:

Own the first response and qualification process for all inbound leads to ensure adherence to established SLAs

Execute a rigorous pre-approval checklist and disqualify leads with clear reasoning to ensure only high quality prospects reach the Sales team

Schedule qualified meetings for the Sales team via Calendly and maintain clean CRM documentation for seamless handoffs

Build and manage outbound ABM account lists that match our approved Ideal Customer Profile (ICP) and geographic targets

Execute multichannel outreach sequences using Clay, personalizing messaging based on market trends and operational pain points

Follow up systematically with soft hand raisers from gated assets to progress them through the funnel

Provide a continuous feedback loop to Marketing regarding lead quality and campaign performance to enable real time optimization

Monitor and report on key performance indicators including lead to meeting conversion rates and outbound reply rates

Required Training Manager
About the position:
This role owns the Voca CIC training function end-to-end, from strategy and curriculum design through lab development, live delivery, and continuous improvement. You will be the go-to expert for enablement across internal teams, channel partners, and enterprise customers globally, working cross-functionally with Product, R&D, and Sales to keep training aligned with the product and the market. If you want to be the person who makes sure every partner, customer, and teammate truly understands how to unlock the power of Voca CIC. This is where it happens.
About the Product:
Voca CIC is our flagship, award-winning Contact Center as a Service (CCaaS) portfolio, designed to meet organizations where they are today and where theyre going next. The portfolio covers two distinct opportunities: a Microsoft Teams-native contact center for organizations standardized on the Microsoft ecosystem, and a voice-platform-agnostic AI Receptionist that runs on top of any phone system.
Responsibilities:
Design, develop, and own the Voca CIC training curriculum end-to-end, covering platform administration, IVA design, contact center operations, and integrations, tailored to multiple audience levels including agentsand supervisors, administrators, partners, and technical teams.
Deliver remote instructor-led training sessions, for customers, channel partners and resellers, and internal teams including Professional Services, Support, and Sales Engineers.
Build and maintain hands-on lab environments and practical exercises that simulate real-world Voca CIC deployments and AI-driven contact center scenarios
Develop and manage a structured certification program to ensure consistent Voca CIC knowledge and delivery quality across the reseller and end customers ecosystem.
Create and maintain a full range of training assets including presentations, e-learning modules, video walkthroughs, quick-reference guides, and knowledge base content to support self-service enablement at scale.
Collaborate with Product Management and R&D to stay current on new features and releases, and translate product changes into updated training materials at every release cycle.
Evaluate training effectiveness through assessments, certification pass rates, and learner feedback, and continuously iterate to improve content quality and delivery outcomes.
Identify knowledge gaps in the field by working closely with the Voca SME, Professional Services, and Customer Success teams, and address them through targeted enablement programs.