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We are looking for a VP of Global Support to lead worldwide Support organization and help redefine how technical support creates value for customers and the business.

Reporting to the Chief Customer Officer, you will own the strategy, operating model, and performance of a global, follow-the-sun support organization. Beyond delivering operational excellence, you will modernize Support through AI, automation, knowledge management, and data-driven insights-transforming Support from a reactive service into a strategic customer intelligence function.

As a member of the Customer Success leadership team, you will serve as the voice of the customer, partnering closely with Engineering, Product, Customer Success, Sales, Marketing, and Executive Leadership to improve customer outcomes, influence product direction, and enable scalable growth.

This role is ideal for an executive who combines deep technical support expertise with operational excellence, organizational leadership, and a passion for leveraging AI to elevate both customer and employee experiences.




Responsibilities:
Define and execute global support strategy, driving customer satisfaction, retention, and operational excellence.

Lead and scale a high-performing global organization across multiple regions, developing leaders and building a culture of accountability, collaboration, and continuous improvement.

Drive the transformation of Support through AI, automation, self-service, and knowledge management to improve efficiency, customer experience, and scalability.

Establish and optimize operational processes, support engineering practices, escalation management, and service delivery across a follow-the-sun model.

Own support performance through data and metrics, including CSAT, SLA attainment, quality, productivity, deflection, and operational efficiency.

Partner cross-functionally with Engineering, Product, Customer Success, Solutions Engineering, Professional Services, Sales, and Marketing to resolve customer challenges and influence product improvements.

Represent the voice of the customer at the executive level, using customer insights to shape product strategy and business priorities.

Required Account Manager - Base44
Tel Aviv
Job Description
We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by us. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.
This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.
Were building the go-to-market team for Base44, an AI-powered software development platform.
Responsibilities:
Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor
Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work
Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health
Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team.

If you are looking for a challenging role that includes sales, products, business development and a chance to upward growth into management?
Then look no further!
As the the first point of contact with our customers, you will have direct influence on our development and expansion! , the sky's the limit!
Become a product expert and an expert in consulting businesses from a wide variety of industries! With all these important insights you will become the link between the product, the market and all departments !
This position is for superstars who are looking to become involved in the customers journey, sales process, customer success, product teams.
The perfect candidate will be able to grow within the company while deepening their knowledge and experience about the market and its needs in relation to our life changing product!
As an Account Executive your role includes managing your own account pipeline, contributing to the teams pipeline and becoming a valuable part of the product team.
What you'll be doing:
You will become a product expert!
The Account Executive position is a quota-carrying position; you will own the full sales cycle
Be the companys eyes - No one in the company knows our clients better than the Sales team
Influence the product in the light of client demands and needs
Cross department involvement and information sharing
Initiative independence and ownership

The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex.

We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre‑sales, solution design, and integration stages, then owns the orchestration from contract signature through go‑live and early adoption. We are committed to empowering businesses with the tools they need to run high‑performing, compliant, and scalable spend programmes across EMEA.


What youll do:

As the Implementation Manager for our Spend Team, you will own the end‑to‑end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high‑growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.

Youll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre‑sale through go‑live and early spend activation runs smoothly.

This role is based in Tel Aviv (4 days in office), with implementation coverage across EMEA.

Were looking for a smart, hardworking, driven individual with superb energy, passion and initiative for growing and managing business within Israel's booming Financial Services Industry.
The Senior Enterprise Account Executive, Growth (FSI) role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
What you will be doing:
Proactively, identify, qualify and close a sales pipeline within the Tech Enterprise segment
Strategically prospect into CTOs, VP Engineering/IT Leaders, & technical end users
Build strong and effective relationships, resulting in growth opportunities
Partner with our Solution Architects, Customer success teams and work closely with the Professional Services team to achieve customer satisfaction
Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs.

We are looking for a Sales Manager to join our Team.
So, what will you be doing all day?
Drive Revenue Growth: Meet or exceed quarterly quotas by converting inbound leads and executing proactive outbound prospecting.
Full-Cycle Ownership: Manage the entire sales process from initial discovery and value-based presentations to complex negotiation and closing.
Pipeline & Lead Management: Build and maintain a healthy pipeline by re-engaging warm leads and strategically managing marketing-generated opportunities.
Strategic Stakeholder Navigation: Influence multiple stakeholders to secure high-value (ARR) deals and align solutions with client business needs.
CRM & Forecasting Excellence: Maintain rigorous Salesforce hygiene and disciplined pipeline tracking to ensure accurate revenue forecasting.
Cross-Functional Collaboration: Partner with internal teams to ensure seamless handovers to Account Management for successful client onboarding and long-term value.

Power the Future with us! At our company, we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. our company offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. Key Responsibilities
* Manage all logistics operations within the Installation Unit, with full ownership of end-to-end supply chain activities.
* Lead and coordinate daily work with carriers, subcontractors, installers, field teams, warehouse staff, and internal stakeholders.
* Serve as the central point of contact between procurement, suppliers, warehouse, installation teams, customer service, and external partners.
* Plan, implement, and continuously optimize logistics and technical processes, identifying bottlenecks and driving efficiency and cost-reduction initiatives.
* Develop and manage structured work procedures, KPIs, and control reports to meet operational and business targets.
* Manage distribution and delivery operations to end customers, including scheduling, prioritization, and issue resolution.
* Ensure compliance with safety standards, regulations, and best practices across all logistics activities.
* Utilize ERP systems (preferably Oracle ) for inventory management, order processing, warehouse operations, and reporting.
* Build and maintain strong partnerships with suppliers, contractors, and transportation providers to improve service quality and efficiency.
* Lead and manage the internal installation team.
Country:
Israel
City:
Herzliya

We are seeking a Senior Customer Program Manager - OEM, to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What Youll Be Doing:

Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

Were a fast-paced startup committed to delivering high-quality releases and an outstanding
user experience. We thrive on innovation, collaboration, and a commitment to excellence. If
youre someone who enjoys diving deep into both manual and automated testing, and
youre eager to make an impact in a dynamic environment, wed love to hear from you.
Responsibilities
Full responsibility to achieve revenue growth in the designated vertical / geography.
Expand customer base by independently identifying and qualifying prospects and leads.
Manage the entire sales cycle from lead generation to closure of commercial agreement.
Build strategic long lasting relationships with prospects and customers.
Manage strategic relationship with customer executive teams and champions to ensure recurring revenue stream growth.
Act as a trusted advisor to our customers, to maximize recurring revenues (improving product adoption, customer satisfaction and retention).
Provide regular sales forecasts and reports.
Work closely with the product team to enhance product improvements based on customer feedback.
Stay up to date with the latest industry trends and best practices, market activities and competitors.

We are looking for an Enterprise Account Manager with sales expertise to spread the word, expand its business install base, acquire new customers and leverage existing customers from all market segments. We are looking for a person who fully understands the customers technical and business needs to work side by side with them to achieve the desired result

Responsibilities
Manage full sales cycle.
Drive successfully and represent all of our solutions portfolio, which includes professional services and solutions offered by leading technology vendors.
Coordination and successful execution of all required sales related activities within a set of accounts, to achieve assigned sales objectives.
Prospecting & identifying new business opportunities, leveraging, and managing existing customers & pipelines.
Expanding us and its vendors offered solutions & services to various industries.
Engagement with various functions and decisions makers with in potential and existing customers.
Working with all market segments, spanning from high tech & start-ups companies through leading global enterprises, public and industrials sectors, financials and educational institutions and more.
Cooperating with leading technological business partners.

we are looking for a Customer-Facing Data Scientist.
As a key Customer-Facing Data Scientist on the Demand Forecasting team, you will:
Work at the forefront of the data world, focusing on the optimization and deployment of Demand Forecasting models.
Handle complex data science challenges using state-of-the-art techniques relevant to demand forecasting and time series, such as forecasting model ensembling, anomaly detection, feature engineering for trend/seasonality, and causal inference modeling.
Act as a highly communicative partner to our clients, diving deep into their unique datasets to understand the nuances and challenges of their business.
Lead the rigorous testing and application of our core ML pipeline on new customer data, identifying areas where it performs exceptionally well and researching/developing solutions for complex cases where it does not.
Be instrumental in helping our clients achieve their business goals and realize the measurable value of Demand Forecasting module.
Work within a production and product-oriented environment, ensuring models are robust, scalable, and directly integrated into the clients operational workflow.

we are seeking an Enterprise Account Executive to join our Enterprise sales team in Israel. In this senior role, you will demonstrate prescriptive solution-selling expertise by developing deep account strategies for large-scale organizations. You will provide leadership in strategic engagements, interacting with C-level executives and leading cross-functional teams to close complex, high-value deals. The ideal candidate has extensive experience in the Israeli enterprise market, with a deep understanding of navigating large organizational structures, managing long-term relationships, and driving digital transformation.
Summary of Key Responsibilities:
Enterprise Ownership: Own the end-to-end sales cycle for large, complex our company deals, from relationship building to negotiation and contracting.
C-Suite Advisory: Act as a trusted advisor to high-level decision-makers, providing leadership in strategic cloud transformation.
Strategic Growth: Develop long-term strategies to help enterprise customers maximize value from our company, AWS, and Snowflake.
Account Expansion: Identify signals for large-scale up-sell and cross-sell opportunities within existing enterprise accounts.

Required Enterprise Account Executive, Growth
This role can be based out of our Tel Aviv office or remotely in the Israel region.
About the role
Were looking for a hardworking, driven individual with superb energy, passion and initiative for growing and managing business. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within Digital Native Business in Israel.
Were looking to speak with candidates based in Israel, and who can be in the office 1 or 2 days a week.
Position Expectations/Role Responsibilities/What youll do...
Proactively, identify, qualify and close a sales pipeline
Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
Build strong and effective relationships, resulting in growth opportunities
Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs.

We are looking for service-oriented representatives with professional knowledge, strong communication skills, and a genuine desire to help, for a meaningful role in our Travel customer service team
What does the role include?
Providing professional and high-quality service to Travel customers throughout the service process
Delivering answers and solutions to customer inquiries
Managing ongoing processes and handling complex service cases
Providing support to customers according to defined procedures
Taking full responsibility for customer handling from initial inquiry to resolution

Business Unit:
RELO