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We are growing at a fast pace and we are looking for a Support associate for a part time position (Student position).

In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers and Partners.

What You'll Be Doing:

Customer Obsessed: At our company, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out-of-this-world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs, or other issues that may arise

Communication: Fluidly and fluently communicate with our customers and partners and adjust your tone to your audience

Personal Touch: Were not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude: Take ownership beyond the obvious

We're looking for a Senior Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.
This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of our Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. As a Senior Technical Operations Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures.
Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.
Responsibilities
Install, monitor, maintain, support, and optimize all production server hardware and software.
Provide technical support for complex technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of our system and database appliances.
Responsible for our production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the technology stack while providing consistent system uptime as expected in a Cloud environment.
This team will provide support and administration on a 24/7 basis and will require rotation across day and night shifts.