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We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.

We are now looking for a Senior Security Validation Architect for Networking AI Platforms! NVIDIA is seeking an outstanding security architect with deep expertise in security validation and advanced testing methodologies to help design, build, and guide secure validation across our next-generation products. The candidate is expected to deliver highly innovative validation and verification solutions that lead to significant industry differentiation and help achieve the long-range goals of the Security organization. Leaders in this role will strengthen NVIDIAs Data Center and networking products against emerging threats while driving adoption of future-proof security validation technologies.

What youll be doing:

Defining and driving implementation and adoption of security validation strategies across NVIDIAs networking platforms security solutionsspanning Silicon, Firmware, and System levels.

Designing frameworks and automation flows to test and verify security functionality during product QA, large-scale manufacturing, and in-field operation.

Collaborating with architecture, design, and product engineering teams to ensure robust verification coverage for hardware roots of trust, secure boot, key provisioning, and cryptographic services.

Driving development of advanced validation and debugging tools capable of detecting complex security anomalies, misconfigurations, and behavioral deviations across systems.

Building and maintaining an end-to-end visibility architecture for security validation metrics, enabling continuous trust across the product lifecycle.