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נאספה מאתר אינטרנט
13/10/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Technical Support Engineer to join our Production Operations & Support team!
In your daily work, you will be responsible for investigating and solving complicated issues impacting the Optimove production environment. Tickets are created both internally from monitoring systems and from Optimove Customers.
Responsibilities:
Investigating and solving customer and monitoring issues.
Triage support tickets.
Conducting root cause analysis.
Working closely with DevOps and Engineering teams in the R&D organization to resolve customer issues quickly and effectively.
Prioritizing customer issues according to their business priority.
Identify support tools gaps, enhance needs, and propose solutions.
Understanding business requirements and converting them into ticket/issue resolution.
Requirements:
Qualifications:
At least 2 years of experience and relevant background in supporting B2B Cloud/SaaS-based solutions.
Proven SQL skills.
Experience with SaaS applications.
Excellent understanding of APIs, using Postman or equivalent solution
Command-line tools (curl, sdks).
Analyzing data using tools like Grafana, Kibana, Wireshark, Data dog
Ability to communicate a negative answer (i.e. to a customer) effectively.
Outstanding communication skills in both Hebrew and English.
Ability to write technical guides and explain technical concepts to a non-technical audience.
Ability to learn a highly complex system in a short timeframe.
Problems solving understanding what the customer needs (not what he wants) and providing a good solution.
Advantages:
B.Sc. degree.
Experience with Cloud-native companies and architectures.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
13/10/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
The Solutions Engineer role in the Customer org is a unique hybrid of engineering, consulting and customer-facing responsibilities. It requires an understanding of our clients marketing goals and tailoring solutions to achieve those goals.

The Solutions Engineer is responsible for advising on efficiently integrating our products with our client's internal systems and 3rd parties systems. He/She will be responsible for interacting with clients partners, and internal teams including Customer Success, Data Science, Professional Services, Product and R&D to ensure that clients have the solutions needed to successfully work with the company`s platform.

The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized. They possess excellent communication and customer-facing skills and have a passion for excellence, innovation, and success. They thrive on investigating and troubleshooting technical issues, using their problem-solving abilities to find solutions.

This is not a behind the scenes role. Once trained on the company`s platform and tools, the Customer Solutions Engineer will quickly start working directly on client projects and collaborating with our cross-functional teams, leveraging the teams best practices.

Responsibilities:
Analyze current technologies used within the company to provide optimal solutions based on the client's needs.
Propose and establish a framework for necessary contributions from various departments.
Work closely with internal team (Product, R&D) to design the solution based on requirements.
Account for possible project challenges on constraints including, risks, time, resources and scope.
Work closely with project management teams to successfully monitor the progress of implementations.
Provide detailed specifications for proposed solutions.
Analyze, debug, troubleshoot and proactively drive forward solutions.
Master our products and technologies in the domain of data integration, real-time event streaming and cloud solutions.
Be the technical focal point for the entire Customer Success org.
Lead calls with clients to understand their technical and business needs.
Work with our partners to analyze, define, and own the tech. integrations to serve multiple clients.
Requirements:
1-3 years of experience in Solutions Engineering (including requirements, planning, configuration/set-up, deployment, testing, monitoring and troubleshooting).
Bachelors degree in Industrial Engineering/ Information Systems / Computer Science or related field or relevant hands-on technical experience.
Fluent English speaker (verbal and written).
Strong attention to details and ability to effectively articulate technical challenges and solutions.
Technologies fascinate you you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript).
You should be able to talk about technology, even with non-technical people in a clear and coherent way.
Ability to learn quickly in a fast-paced environment, and come up with creative ideas for improvements.
Experience in SaaS implementation processes - advantage.
Experience in Mobile implementations - advantage.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
07/10/2024
Location: Merkaz
We are looking for a Support Engineer to design, implement, maintain, and support our product deployment at customers production sites, as part of a team responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.
In addition, you will be involved in implementing automated data integration and analysis processes across multiple teams, ensuring efficient and accurate data handling and reporting.
The role will also involve running maintenance checks to proactively identify system issues, investigating these issues with team leaders, and ensuring they are effectively resolved.
Responsibilities :
Configure and install various network devices and services.
Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations.
Monitor performance and ensure system availability and reliability.
Monitor system resource utilization, trending, and perform capacity planning.
Provide Level 2/3 support and troubleshoot issues to resolve problems.
Work within established configuration and change management policies to ensure awareness, approval, and success of network infrastructure changes.
Select security and support tools, policies, and procedures in collaboration with other company teams.
Implement security and support tools, policies, and procedures.
Proactively identify system issues through maintenance checks, investigate them with R&D team leaders, and ensure effective resolution.
Develop, implement, and maintain automated scripts that retrieve and process data from various sources, including APIs, SQL databases, and S3 servers.
Requirements:
At least 2 years of proven hands-on network support engineering experience.
Deep understanding of networking protocols.
Utilize scripting skills (Python, bash) to automate data processing, system administration tasks, and troubleshoot technical issues.
Solid understanding of cloud environment, such as AWS (S3).
Hands-on experience with monitoring, network diagnostic, and network analytics tools.
Proficiency in Windows server and Linux administration.
Experience with cron jobs and other scheduling tools (e.g., AWS Lambda, systemd timers) (advantageous).
English High level in writing and speaking.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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פורסם ע"י המעסיק
06/10/2024
מיקום המשרה: רמת גן
סוג משרה: פרילנס
בדיקת נתונים, חישוב יעילות אנרגטית ביחס למניעת פליטת גזי חממה
תכנון אנרגטי בארגונים וחברות
דרישות:
ידע וניסיון בהתחדשות אנרגטית
שימוש בנורות ליד לעומות נורות רגילות,
כנ"ל שימוש בגז ירוק לעומת שימש בדלק פחמני
יכולת בדיקה ויעוץ להתחדשות אנרגטית לארגונים המשרה מיועדת לנשים ולגברים כאחד.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
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נאספה מאתר אינטרנט
02/10/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
As Customer Operations Engineer, you'll work closely with customers and the engineering team to solve any technical challenges.
You will become knowledgeable about the customers user journey to make it more efficient and organized while achieving the Customer Operations goals. You will also oversee every code release and implement systems to improve the efficiency of the team.
What Will You Do:
Work very closely with our top customers to make sure that they gain value and value-realization from our product and are satisfied with the overall service we provide.
Be the focal point for any technical-related matter, and progress and own the outcome until fulfillment according to customer's needs.
Participate in the proactive monitoring of customers environments via various monitoring tools and participate in the teams on-call rotation.
Be part of the customer's onboarding process and assist them with ongoing usage.
Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
Advocate internally for customer needs be the technical voice of the customer .
Requirements:
2+ years of experience as a Technical Support Engineer/ Data Analyst/ Technical Customer Success Engineer.
Leading E2E, customer-facing activities with technical executives in Global customers.
Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand manner.
Domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, Threat Analysis.
Strong written and verbal communication skills in English.
Drive and excitement for a dynamic, fast-paced environment.
Ability to manage multiple tasks in a short time and adhere to tight schedules.
Strong critical thinking/ analytical skills with an entrepreneurial and proactive mind-set.
Technical hands-on experience and willingness to participate in on-call shifts.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
30/09/2024
Location: Ramat Gan
Job Type: Full Time and Hybrid work
We are a leading SaaS company in the cyber security field, is seeking a Technical Support Specialist to join our team. As such, you'll be working in a #HYBRID mode form the Ramat Gan office and report to the local Team Lead, Technical Support.

You will have the following responsibilities:
Diagnose and troubleshoot customer issues, and provide effective solutions within the required SLA.
Supporting the technical aspect of onboarding process for new customers.
Document and track customer interactions, issues and resolutions.
Collaborate with cross-functional teams, including Engineering and Product, to escalate and resolve complex technical issues.
Become a product expert for customers and stay up-to-date on new features.
Identify and write internal and external technical articles or knowledge-base entries, like typical.
Requirements:
What We're Looking for (Minimum Qualifications):
2+ years of practical experience in customer support or a related field.
Analytical and troubleshooting skills.
Programming experience in Python.
Experience in data modeling methodologies and advanced SQL.
Strong written and verbal English.
Strong customer service orientation and a passion for delivering exceptional customer experiences.

What Will Make You Stand Out (Preferred Qualifications):
2+ years of practical experience in data analytics.
Familiarity with cyber security products (SIEM, vulnerability assessment tools, etc.) - Advantage.
Bachelor's degree in Information Technology/ Industrial Engineering/ Computer Science or other relevant field - Advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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נאספה מאתר אינטרנט
30/09/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
At our company, we enable retailers and brands to profitability scale both their online and brick-and-mortar business with a high density, high-throughput automated fulfillment platform. With its proprietary software-driven robotics, we develop a micro-fulfillment solution that enables businesses to increase their fulfillment capacity and overcome labor scarcity, guarantee accuracy, and meet growing consumer demand. Whether its for e-commerce fulfillment in a distribution center, back-of-store fulfillment, or B2B replenishment, we enable brands to control costs while delivering an engaging, branded experience that helps strengthen their customer relationships.
At our company, we are guided by our core values: leadership, accountability, one team, excellence, and customer centricity. These principles inspire our team to achieve greatness and master the fulfillment symphony.
Founded in 2015, we have raised $338 million to date and is backed by Aleph, Corner Ventures, Canada Pension Plan Investment Board (CPPIB), Evolv (Kraft Heinz), Innovation Endeavors, La Maison, Playground Ventures, and Temasek.
Tier 3 Engineer
We are seeking a highly skilled and motivated Tier 3 Engineer to join our Delivery team in Israel. As the final escalation point within our Support organization, you will play a critical role in connecting R&D, engineering, production, and quality departments, addressing complex mechanical and electrical issues that Tier 1 and Tier 2 teams in the field have been unable to resolve.
Job Overview
Under general supervision, you will troubleshoot and resolve the most challenging and complicated issues.
You will provide constant feedback to the R&D team, improving system robustness and reliability and enriching the next version of the product with field experience.
What you'll do:
Technical Troubleshooting:
Independently troubleshoot and resolve the most challenging and complex issues encountered in the field. Provide feedback to the R&D team to enhance system robustness and reliability, contributing to improving future product versions.
Collaboration:
Work closely with Delivery system engineers, NPI engineers, and R&D engineers to share knowledge and best practices. Serve as the primary technical focal point for on-site teams (Tier 2) regarding mechanical and electrical issues.
Engineering Support:
Partner with R&D, production, and quality teams to resolve advanced technical issues raised by global service teams. Approve, guide, and oversee the implementation of engineering changes in the field.
System Performance:
Monitor and verify system performance to ensure it meets operational requirements. Collaborate with the SE and SOC teams to enhance their technical expertise.
Process Development:
Develop troubleshooting processes for complex issues tailored to the technical capabilities of field teams. Work closely with the production team to define diagnostic tools for monitoring on-site faults.
Requirements:
Experience:
Minimum of 4 years of experience in a field technical role within a multidisciplinary environment. A hands-on approach is essential.
Technical Skills:
Proficiency in using debugging tools and lab simulations to analyze problems and identify solutions. Experience in the electro-mechanical industry with a foundational understanding of robotic systems.
Problem-Solving:
Strong ability to logically troubleshoot hardware issues, determine root causes, and propose effective workarounds and solutions.
Leadership & Communication:
Capable of independently leading and coordinating fieldwork. Excellent interpersonal skills, with the ability to convey technical information to non-technical stakeholders. Strong team player with excellent presentation and communication skills.
Documentation:
Ability to write technical specifications, detailed field notes, and collaborate with R&D to identify system bugs and workarounds.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
29/09/2024
Location: Merkaz
Job Type: Full Time
We are looking for a Field Support Engineer.
Provides technical support in the development and implementation of customer applications and company products.
Conducts on-site enhancements, maintenance and support for new and existing systems.
Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals.
Diagnoses, troubleshoots and repairs technical problems.
Knowledgeable of company and third party .
REQ-2024-2038
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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נאספה מאתר אינטרנט
26/09/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
Youll become an expert on online fraudsters behavior: review, debate, and research case studies in to get into the fraudster's mindset and anticipate their next move.
Cultivate new paths for fighting fraud, and take part in building our cutting-edge technology - writing production code to implement our insights and logic into the decision-making system.
You are - a goal-oriented, fast, and innovative thinker, aiming to solve complex challenges with lots of creativity.
You have strong attention to detail, knowing when to dive deeper and when the juice aint worth squeezing.
What youll be doing:
Invent, design, and implement attributes/features in and above our automated human and machine learning model, using SQL and Python.
Play a central part in Forters business cycle. Meet customers and collaborate with marketing/business initiatives.
Find solutions to problems supposedly unsolvable by thinking like a hacker.
Collaborate with a team of A-players analysts, data scientists and engineers to develop the next generation of Forters technology.
Requirements:
A (very) fast mind, with strong (borderline obsessive) attention to detail. We trust you to find the clues and reveal the fraudsters, even when they work hard to cover their tracks.
Openness to learning, lots of creativity, and a desire to solve tough problems.
Ability to work independently when given abstract tasks, but also the patience to listen to someone elses opinion (then politely argue to prove that youre right).
Itd be really cool if you also:
SQL/Python experience (well teach you if you dont have the background).
Risk/intelligence experience.
A data analysis and machine learning background.
A psychometric score above 700 (or equivalent on other speed- based tests, e.g. GMAT)
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
25/09/2024
Location: Petah Tikva
Job Type: Full Time
We are looking for a high-energy, driven Support Engineer to join our organization!
The Support Engineer will work as a Support Engineer for our Support team and represent as the professional authority in ongoing work with the technical factors from the clients side.


Responsibilities
Provide support to our Fortune 500 customers
Receiving tickets, screening them, distributing them to specialized team members, and working on tickets.
The Support Engineer will work closely with the team leader and other members of the support team, as well as corroborate with DevOps and the Development teams
Requirements:
At least 1 year of experience in Customer Care/Technical Support/Help Desk or equivalent.
Strong written and verbal communication skills in English
Love technology, have curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
Thrives under pressure. Able to manage your time efficiently.
Attention to detail, highly organized, with an absolute focus on the quality of the result.
Knowledge of Linux systems, utilities, and scripting - a plus.
Experience working with Jira- a plus.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
25/09/2024
Location: Herzliya
We are looking for a talented Technical support Engineer to join our Customer Experience team
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally
In this role you will:
Troubleshoot and resolve most technical difficult and complicated issues
Research, diagnose, troubleshoot product-related issues and identify solutions.
Remotely train global customers and partners
Follow standard procedures for proper escalation of unresolved issues and other customers needs to the appropriate internal teams
Build and maintain strong relationships with the customers and partners
Play your part in training and mentoring junior teammates by sharing your technical expertise and best communication practices
Participate in developing documentation and Knowledge Base technical articles on the Company products
Maintain deep knowledge of the Company operations and products to support client requests in the best possible way
Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)
Requirements:
Proven experience as a Technical Support/QA Engineer for enterprise (B2B) software or equivalent military experience
Ability to work Monday to Friday
Experience supporting B2B customers with large, complex environments.
Being a committed team player that can help lead others through challenging customer issues
Deep understanding of Windows OS (debugging and internals) ; Enterprise networks (Active Directory, SCCM, GPO) ; Linux (software installation and integration)
Passion for troubleshooting, ability to come up with efficient solutions for uncommon issues
Ability to prioritize and switch between a variety of time-sensitive issues
Good communication skills and customer focus
Willing to provide On Call support during off hours weekends when required
Fluent English (both written and spoken)
Will be nice that you have:
Scripting knowledge & experience (Windows / Linux)
Bachelor of Sciences in Computer Science
This position is open to all candidates.
 
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עדכון קורות החיים לפני שליחה
7886901
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פורסם ע"י המעסיק
17/09/2024
Location: Holon
Job Type: Full Time
DealHub provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards. We are hiring a Junior Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems. As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams. You will be responsible to:
* Provide fast, professional, and personal support to Dealhub’s customers worldwide, via emails, video calls and recorded sessions
* Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided
* Manage your work in a ticketing system
* Collaborate with different teams in the company
Requirements:
We expect you to:
* Be Fluent in English (both written and verbal)
* Have experience with customer support in tech companies
* Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
* Have excellent communication skills and a customer-oriented attitude
* Be bold, ambitious, and make things done
* Bring creativity and a willingness to approach problems with fresh perspectives.
* Be a great team player!
* Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
* Have prior experience with SQL queries - advantage
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7876973
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