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מיקום המשרה: תל אביב יפו
חברת אימפקט תל אביבית שמפתחת מוצרי פינטק B2C בסקייל של מיליוני משתמשים מחפשים Technical Support team lead
במסגרת התפקיד ניהול צוות תמיכה טיר 2-3
עובדים במודל היברידי- יומיים עבודה מהבית.
דרישות:
2+ ש"נ בתפקיד ר"צ תמיכה
3+ ש"נ בתפקיד תמיכה טכנית
ניסיון בהקמת צוות תמיכה טכנית מאפס
ניסיון עם SQL כולל כתיבת שאילתות, חקירת לוגים וכלי ניטור
ניסיון בעבודה מול צוותי הפיתוח במקרים של תקלות
יהווה יתרון:
ניסיון מחברת SAAS B2C
ניסיון מחברת פינטק
ניסיון עם כלים כמו Looker, Tableau Redash, sentry, Rapid7, Grafana
ניסיון עם Jira
ניסיון עם מערכת מבוססת Cloud המשרה מיועדת לנשים ולגברים כאחד.
 
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נאספה מאתר אינטרנט
לפני 7 שעות
Job Type: Full Time
We are looking for a Senior Technical Support Engineer to join us!
On your day-to-day work, you will act as an escalation focal point for Customer Technical Support teams for Tier 1 Support, and Operations teams. Be responsible for performing deep investigations and solving complicated issues.
Main Responsibilities:
Acting as Tier2+3 support escalation team member, investigating, and solving customer and monitoring issues.
Triage support tickets
Conducting root cause analysis
Working closely with DevOps and Embedded teams in the R&D organization to resolve customer issues quickly and effectively.
Prioritizing customer issues according to their business priority.
Acting as the technical leader: mentoring fellow engineers and employing technical expertise in driving decisions.
Identify support tools gaps, enhance needs, and propose solutions.
Understanding business requirements and converting them into ticket/issue resolution.
Requirements:
At least 5 years of experience and relevant background in supporting Cloud/SaaS-based solutions.
Deep understanding of the OSI Model (focusing on L1-L7)
Proven scripting skills (i.e Shell-scripting, Python)
Experience with SaaS applications.
Excellent Understanding of APIs, using Postman or similar.
Deep understanding Linux OS, Kernel,and user space, debugging Command & tools.
Analyzing data using tools like Grafana, Kibana, Wireshark
Ability to communicate a negative answer (i.e. to a customer) effectively.
Outstanding communication skills in both Hebrew and English.
Ability to write technical guides and explain technical concepts to a non-technical audience.
Ability to learn a highly complex system in a short timeframe.
Problems solving understanding what the customer needs (not what he wants) and providing a good enough solution.
Advantages:
B.Sc. degree
Proven scripting skills (i.e Shell-scripting, Python)
Experience with Cloud WAF and CDN / Cyber Security background
Technical certifications such as JNCIA/CCNA/DBA etc.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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נאספה מאתר אינטרנט
לפני 10 שעות
Job Type: Shifts and English Speakers
Required Support and QA Engineer
Description
Our global operation continues to expand. Were looking to grow our support team with hard-working, tech-savvy support agents to take part in the journey.
The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.
Were a start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but youll regularly take part in QA, give product feedback based on your knowledge of clients pain points, and take part in other tasks.
The position is shift-based and requires work during nights and weekends.
What Youll do:
Provide support to enterprise customers on our products and services
Employ creative problem-solving skills to efficiently solve customers issues
Develop expertise in our products and stay up to date on new features and improvements
Work with Product and R&D to investigate issues and provide usability feedback from customer
Take part in company projects based on your abilities and interests. Were a young and growing company. We like it when people take initiative and learn new skills.
Requirements:
Native or high-level English
Strong communications skills
Solid technical aptitude and a passion for learning new technologies, products, and methodologies
Strong critical thinking and attention to detail
Flexibility and availability to embrace change
Experience with web technologies and scripting languages - an advantage
1+ year in customer-facing role - an advantage
Experience working with SQL- an advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7921705
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נאספה מאתר אינטרנט
לפני 11 שעות
Job Type: More than one
We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.
As a member of the team, you:
Will engage in complex technical support cases mainly by email or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
Full-Time Position - 5 days per week.
Why youll love your job:
Working closely with our worldwide customers, from start-ups to Enterprises.
Youll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support.
Youll collaborate with the R&D and product teams, learning about engineering processes.
Youll be part of an awesome team that is a vital part of our customers deployment processes
Learn about the test automation world from within an industry leader.
Opportunities for further training and advancement within and outside the department in a future-oriented industry
Requirements:
Customer-centric - enjoys talking to customers (mainly developers and testers)
Highly motivated. Get things done
Self-starter - resourceful and creative in learning new domains but also a team player.
Excellent written and verbal communication skills in English.
Experience working with JavaScript/Node.js and knowledge of web and mobile technologies (experience in Selenium & Appium preferred).
Nice to have: experience with test automation, QA, and CI/CD pipeline.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7921428
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
לפני 11 שעות
Job Type: More than one
Required Customer Support Engineer
Full-Time
Hybrid
Who we are:
Our story is likely one you havent heard before. Founded in 2015, were a bootstrapped product-led company that has grown to over 100,000 customers, 500 million users per month & millions of annual revenue.
Whats the opportunity:
Our Customer Support team is looking for a Customer Support Engineer with a passion for technology and helping customers.
In this role, youll be the main point of contact for our clients. Helping them with our product and ensuring they have the best possible experience with us.
Requirements:
If you have impeccable English, outstanding interpersonal skills and a love for solving complex problems, we want you on our team!
The position is full-time and requires the availability to work up to two afternoons a week and 2 weekend shifts per month (Friday morning / Saturday Night).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7921298
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
1 ימים
Job Type: Full Time
Required Solutions Engineer
About The Position
Step into the heart of AppHarbr where our ultimate mission is to ensure high quality in-app ads to secure the mobile user experience. AppHarbr ensures that disruptive and intrusive ads don't reach app users with proactive ad quality controls. Real-time ad quality protection equips app publishers with control against disruptive, unwanted, malicious, and offensive ads. Our dynamic team of superior talent are hard at work, not only protecting users from the menace of bad ads but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.
As a Senior Solutions Engineer, you will play a key role in ensuring the success of our clients by designing, implementing, and supporting our technical solutions, acting as the bridge between our technology and our customers.
In this role, you will partner closely with our clients to understand their unique technical needs, scope out solutions, and ensure successful implementations. Youll collaborate with product, engineering, and account management teams to deliver the highest quality service, helping our clients optimize and enhance their use of AppHarbrs SDK and other solutions.
If you enjoy diving deep into the technical aspects while providing exceptional customer experience, this role is perfect for you.
Responsibilities:
Serve as a trusted technical advisor to our AppHarbr clients, providing strategic solutions that align with their business needs.
Lead pre-sales and post-sales processes, including product demonstrations, proof of concept (POC) stages, and hands-on implementation.
Plan, design, and implement customer onboarding solutions, SDK integrations, and reporting programs.
Work closely with internal teams, including product management and R&D, to ensure that client expectations are met and exceeded.
Troubleshoot complex issues and provide timely resolutions, serving as the main technical point of contact for customers.
Collaborate with the account management and customer success teams to identify opportunities for optimizing and expanding client usage.
Advocate for clients internally, ensuring their feedback and needs are communicated effectively to our product and engineering teams.
Develop user guides, training materials, and presentations to educate clients on AppHarbrs solutions and best practices.
Create and monitor reports & dashboards for monitoring data, finding helpful insights, and identifying action items.
Requirements:
5+ years of experience in B2B AdTech or SaaS products within Technical Customer Success, Solutions Engineering, Support, Professional Services, or Technical Consulting.
Strong understanding of API integrations, SDKs, and technical architecture.
Excellent problem-solving skills with the ability to address complex technical issues and provide clear solutions.
Proven ability to explain technical concepts to both technical and non-technical audiences.
Strong communication skills, both written and verbal, with experience presenting to clients and stakeholders.
Experience working closely with Product and Engineering teams to meet client needs.
Ability to work independently and collaboratively in a fast-paced, dynamic startup environment.
Passion for learning new technologies and helping clients succeed.
Manage & analyze large data sets
Preferred Qualifications:
2+ years of experience in AdTech or Cybersecurity industries.
Management experience is a plus.
Experience in building long-lasting relationships with enterprise clients, from C-level executives to technical teams.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
2 ימים
We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.
As a member of the team, you:
Will engage in complex technical support cases mainly by email or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
Full-Time Position - 5 days per week.
JR104025
Requirements:
Customer-centric - enjoys talking to customers (mainly developers and testers)
Highly motivated. Get things done
Self-starter - resourceful and creative in learning new domains but also a team player.
Excellent written and verbal communication skills in English.
Experience working with JavaScript/Node.js and knowledge of web and mobile technologies (experience in Selenium & Appium preferred).
Nice to have: experience with test automation, QA, and CI/CD pipeline.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7917494
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
4 ימים
Job Type: Full Time
Service Manager are the leaders of our mobile technician teams. In this role, you will be responsible for leading a committed team of mobile technicians while delivering a flawless service experience by achieving excellent results and operational efficiency in our service centers.

מה תעשו
Provide effective supervision and coaching to assigned technical employees to achieve required mobile service quality and production goals. Maintain proper records and inventories. Manage smoothly planned routes and workflow per mobile technician.
Serve as a leader for mobile service activities, ensuring that work standards are defined and systematically improved with input from mobile technicians and the rest of the service center team.

Lead, coach and develop a highly engaged team of mobile technicians.
Partner with local service desk manager(s) and other key stakeholders to establish quality, speed and cost targets based on customer and business needs.
Ensure that available work standards and engineering procedures are current, accurate and that all work is performed in compliance to ensure maximum quality.

Monitor to ensure all employees are in compliance with safety rules and safety programs.
Work with staff to resolve technical and personal issues. Makes schedules to effectively meet service needs and to ensure vacation and other time off in accordance with company policies.

Responsible for selecting team members and ensuring they receive required training. Conduct regular one-on-one development meetings with team members to facilitate their professional development. Monitor team and individual training needs/requirements and coordinate training as needed in partnership with training team resources.
Requirements:
Previous leadership experience in a service-oriented industry preferred. Automotive expertise not required.
Ability to meet deadlines and be accountable for quality / quantity.
Able to manage multiple tasks with competing priorities, set and achieve goals.
Ability to lead group root cause problem solving activities and quickly develop countermeasures.
Able to interact effectively with clients as needed.
Excellent interpersonal and communication skills.
One to three years of manager or leadership experience preferred.
Eligible to live and work in Israel
Excellent Hebrew and English knowladge
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7914750
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
4 ימים
Job Type: Full Time
We are looking for a Solution Engineer.
Responsibilities:
Guide and assist customers in utilizing the platform and implementing AI models.
Help customers understand complex AI concepts, identify relevant use cases, and implement solutions to drive business value.
Address and resolve technical and data-related issues.
Provide valuable feedback to the product team and collaborate to enhance the product.
Analyze model outputs and explain complex ideas in a clear, understandable manner.
Serve as the primary data and technical contact for clients, understanding and addressing their needs.
Requirements:
2-4 years of industry experience in customer-facing or analytics roles, with a preference for those with B2B/SaaS tech enablement backgrounds.
A proactive and adaptable mindset, with a passion and ability for building in a startup environment.
Excellent communication and interpersonal skills.
Ability to work in parallel with multiple customers and prioritize tasks.
Proven experience in problem-solving and delivering business insights.
Strong business analytical skills.
Proficient in SQL.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7914711
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
פורסם ע"י המעסיק
17/10/2024
Job Type: Full Time
known for being the top rated video interviewing platform and has recently expanded to become the most comprehensive and flexible hiring solution for small and medium sized organizations. With the acquisitions of an ATS and Assessment platform,  a complete Talent Acquisition Suite designed to meaningful connections between talented individuals and organizations. Hire is currently seeking a Customer Support Specialist. As the first point of contact for our customers, the Customer Support Specialist is responsible for providing exceptional customer support through direct communication to solve problems, answer questions, and give advice and support. Who we are looking for: The most important requirement is that you care about the experience of others. You're the type of person that would go above and beyond to resolve client issues. Friendliness and patience are necessary personality traits. You are confident with yourself and you can stay calm when customers are upset. You will also need to be able to independently organize and prioritize tasks and schedules. You are a driven person, no one needs to push you to excel, its just who you are. This isnt a fit for anyone whos OK with things falling through the cracks.
 
 
Responsibilities:
 
* Communicate with customers via live chat or video calls to answer questions and troubleshoot problems.
* Handle complaints, provide appropriate solutions and workaround alternatives within the SLA time limits.
* Demonstrate and assist customers with using product features and functionalities.
* Stay up to date and educate customers about new features.
* Follow up with customers to ensure resolution and satisfaction.
* Report and manage bug tickets using the relevant services and tools.
* Collect and present user feedback to product management to influence development priorities and future road-map.
* Contribute to team projects by accomplishing related tasks as needed.
Requirements:
* Proficiency in English and Hebrew a must.
* Previous experience supporting customers a must.
* Service oriented: ability to adapt/respond to different types of characters, excellent human relations, ability to work under pressure, prioritize and multitask.
* Strong technical orientation.
* Excellent communication and troubleshooting skills. Nice to have:
* Previous experience working with a SaaS product.
* Experience with live chat support.
* High level of organization and great attention to detail.
* Familiarity with REST API and HTML is a big advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7855252
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סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
16/10/2024
Job Type: More than one
We're looking for an experienced IT Support Engineer to join our EMEA team in Tel Aviv. Youll be providing onsite support at our office as well as remote assistance for the wider EMEA region.
Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, ensuring smooth tech operations daily.
Your Opportunity:
Provide Technical Support: Answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications
Troubleshoot IT Issues: Diagnose and resolve problems with computers, telephony, and network systems
Onboarding and User Management: Conduct IT onboarding for new hires, create/manage user accounts, and ensure configurations meet departmental needs
Equipment Provisioning: Set up and configure equipment for new staff across EMEA, including provisioning and verifying with Hiring Managers
Resolve Compliance Tickets: Address vulnerability and non-compliance issues directly with end users
Documentation & Escalation: Document solutions for future reference. and route complex issues to relevant IT teams when necessary
Communication & Follow-Up: Keep users informed throughout the issue resolution process with clear communication
After-Hours Support: Participate in an on-call rotation to provide after-hours support as needed
Asset Management: Manage the local inventory of IT hardware
Requirements:
Two or more years of technical support experience
Excellent verbal and written English skills
Experience supporting Microsoft Windows operating systems and applications
Experience supporting Apple Macintosh operating systems and applications
Experience with PC and Apple hardware
Experience with Active Directory and/or Okta
Experience using JAMF, Solarwinds, and similar platforms
Experience supporting mobile devices
General knowledge of local area networks and troubleshooting
General knowledge of AWS Workspaces or similar environments
Experience with Linux is a plus
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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7908625
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נאספה מאתר אינטרנט
16/10/2024
Job Type: Full Time
We're seeking a Senior Technical Support Engineer.
Responsibilities:
Provide technical support to customers
Diagnose and troubleshoot technical problems
Analyze customer inquiries and system logs to identify RCA
Provide guidance to customers
Document technical solutions
Manage ticketing volume and statuses
Monitor production environment
Act as liaison between customers and development teams
Deploy company applications and solution on SaaS and on-premises environments
Collaborate with development teams to define deployment strategies, timelines, and rollback plans
Configure and manage the infrastructure needed for deployments
Implement and maintain automation tools and scripts to streamline the deployment process
Requirements:
Technical Skills:
Deep technical expertise: Proven ability to troubleshoot and resolve complex technical issues.
System administration: Advanced knowledge of Linux based operating systems, networking, database management systems, virtualization, containerization technologies, kubernetes, docker swarm
Automation and CI/CD: experience with CI/CD tools like Jenkins, Gitlab, Github, Bitbucket and automation tools like Ansible, Terraform
Scripting: Proficiency in Python, Bash
Cloud platforms: Experience with AWS, Azure, GCP is preferred.
Security: Understanding of security best practices and ability to address security-related issues.
Experience:
Proven track record: Minimum of 8 years of experience in technical support roles.
Escalation management: Experience handling escalated issues and coordinating with other teams.
Process improvement: Ability to identify process inefficiencies and implement improvements.
Documentation: Strong documentation skills to create clear and concise knowledge base articles.
Additional Requirements:
On-call availability: Ability to work flexible hours
Tool proficiency: experience working with Ticketing applications as JIRA, ServiceDesk, Zendesk, Freshdesk, Salesforce. Experience working with monitoring tools like Grafana, Prometheus, Zabbix etc
Language proficiency: English.
Bachelor's degree in computer science, information technology, or a related field or equivalent work experience
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
7908574
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נאספה מאתר אינטרנט
14/10/2024
We're seeking candidates who are excited to enter the field of Cyber Security, guided by their curiosity, passion for innovation, and strong desire for learning.
Join us as Technical Services Engineers and contribute to shaping the future of cybersecurity.
Key Responsibilities
Why Should you join the Technical Support family?
Get experience with the security products of the leading vendor in the Cyber Security industry.
Challenge yourself on a daily basis with complex, technical issues.
Work with the biggest Enterprise IT departments around the world.
Join a team of motivated, fun and creative minds.
Build a long-term career with multiple options for future growth.
The training materials will include:
Networking
Operating Systems
Our leading products
Professional tools and methodologies
*The training will begin on 11.11.2024.
Requirements:
Technical orientation, no experience is required! We will teach you everything you need.
Very good English skills (Spoken and written).
Service orientation.
The training will take place at the companys office and salary will be paid during the training period.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
7906221
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נאספה מאתר אינטרנט
13/10/2024
Job Type: Full Time
We are looking for a Technical Support Engineer to join our Production Operations & Support team!
In your daily work, you will be responsible for investigating and solving complicated issues impacting the Optimove production environment. Tickets are created both internally from monitoring systems and from Optimove Customers.
Responsibilities:
Investigating and solving customer and monitoring issues.
Triage support tickets.
Conducting root cause analysis.
Working closely with DevOps and Engineering teams in the R&D organization to resolve customer issues quickly and effectively.
Prioritizing customer issues according to their business priority.
Identify support tools gaps, enhance needs, and propose solutions.
Understanding business requirements and converting them into ticket/issue resolution.
Requirements:
Qualifications:
At least 2 years of experience and relevant background in supporting B2B Cloud/SaaS-based solutions.
Proven SQL skills.
Experience with SaaS applications.
Excellent understanding of APIs, using Postman or equivalent solution
Command-line tools (curl, sdks).
Analyzing data using tools like Grafana, Kibana, Wireshark, Data dog
Ability to communicate a negative answer (i.e. to a customer) effectively.
Outstanding communication skills in both Hebrew and English.
Ability to write technical guides and explain technical concepts to a non-technical audience.
Ability to learn a highly complex system in a short timeframe.
Problems solving understanding what the customer needs (not what he wants) and providing a good solution.
Advantages:
B.Sc. degree.
Experience with Cloud-native companies and architectures.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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7904534
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נאספה מאתר אינטרנט
13/10/2024
Job Type: Full Time
The Solutions Engineer role in the Customer org is a unique hybrid of engineering, consulting and customer-facing responsibilities. It requires an understanding of our clients marketing goals and tailoring solutions to achieve those goals.

The Solutions Engineer is responsible for advising on efficiently integrating our products with our client's internal systems and 3rd parties systems. He/She will be responsible for interacting with clients partners, and internal teams including Customer Success, Data Science, Professional Services, Product and R&D to ensure that clients have the solutions needed to successfully work with the company`s platform.

The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized. They possess excellent communication and customer-facing skills and have a passion for excellence, innovation, and success. They thrive on investigating and troubleshooting technical issues, using their problem-solving abilities to find solutions.

This is not a behind the scenes role. Once trained on the company`s platform and tools, the Customer Solutions Engineer will quickly start working directly on client projects and collaborating with our cross-functional teams, leveraging the teams best practices.

Responsibilities:
Analyze current technologies used within the company to provide optimal solutions based on the client's needs.
Propose and establish a framework for necessary contributions from various departments.
Work closely with internal team (Product, R&D) to design the solution based on requirements.
Account for possible project challenges on constraints including, risks, time, resources and scope.
Work closely with project management teams to successfully monitor the progress of implementations.
Provide detailed specifications for proposed solutions.
Analyze, debug, troubleshoot and proactively drive forward solutions.
Master our products and technologies in the domain of data integration, real-time event streaming and cloud solutions.
Be the technical focal point for the entire Customer Success org.
Lead calls with clients to understand their technical and business needs.
Work with our partners to analyze, define, and own the tech. integrations to serve multiple clients.
Requirements:
1-3 years of experience in Solutions Engineering (including requirements, planning, configuration/set-up, deployment, testing, monitoring and troubleshooting).
Bachelors degree in Industrial Engineering/ Information Systems / Computer Science or related field or relevant hands-on technical experience.
Fluent English speaker (verbal and written).
Strong attention to details and ability to effectively articulate technical challenges and solutions.
Technologies fascinate you you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript).
You should be able to talk about technology, even with non-technical people in a clear and coherent way.
Ability to learn quickly in a fast-paced environment, and come up with creative ideas for improvements.
Experience in SaaS implementation processes - advantage.
Experience in Mobile implementations - advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
7904522
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
02/10/2024
Job Type: Full Time
As Customer Operations Engineer, you'll work closely with customers and the engineering team to solve any technical challenges.
You will become knowledgeable about the customers user journey to make it more efficient and organized while achieving the Customer Operations goals. You will also oversee every code release and implement systems to improve the efficiency of the team.
What Will You Do:
Work very closely with our top customers to make sure that they gain value and value-realization from our product and are satisfied with the overall service we provide.
Be the focal point for any technical-related matter, and progress and own the outcome until fulfillment according to customer's needs.
Participate in the proactive monitoring of customers environments via various monitoring tools and participate in the teams on-call rotation.
Be part of the customer's onboarding process and assist them with ongoing usage.
Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
Advocate internally for customer needs be the technical voice of the customer .
Requirements:
2+ years of experience as a Technical Support Engineer/ Data Analyst/ Technical Customer Success Engineer.
Leading E2E, customer-facing activities with technical executives in Global customers.
Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand manner.
Domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, Threat Analysis.
Strong written and verbal communication skills in English.
Drive and excitement for a dynamic, fast-paced environment.
Ability to manage multiple tasks in a short time and adhere to tight schedules.
Strong critical thinking/ analytical skills with an entrepreneurial and proactive mind-set.
Technical hands-on experience and willingness to participate in on-call shifts.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
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