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מיקום המשרה: תל אביב יפו
חברת אימפקט תל אביבית שמפתחת מוצרי פינטק B2C בסקייל של מיליוני משתמשים מחפשים Technical Support team lead
במסגרת התפקיד ניהול צוות תמיכה טיר 2-3
עובדים במודל היברידי- יומיים עבודה מהבית.
דרישות:
2+ ש"נ בתפקיד ר"צ תמיכה
3+ ש"נ בתפקיד תמיכה טכנית
ניסיון בהקמת צוות תמיכה טכנית מאפס
ניסיון עם SQL כולל כתיבת שאילתות, חקירת לוגים וכלי ניטור
ניסיון בעבודה מול צוותי הפיתוח במקרים של תקלות
יהווה יתרון:
ניסיון מחברת SAAS B2C
ניסיון מחברת פינטק
ניסיון עם כלים כמו Looker, Tableau Redash, sentry, Rapid7, Grafana
ניסיון עם Jira
ניסיון עם מערכת מבוססת Cloud המשרה מיועדת לנשים ולגברים כאחד.
 
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הגשת מועמדות
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Experis Software
דרושים בExperis Software
Location: Petah Tikva
Job Type: Full Time and Hybrid work
A pleasant, successful company in the IT field is seeking for a Technical savvy Customer Success Manager.

Responsibilities
Install the software and configure the technology to meet customer requirements
Set up a project management framework and manage implementation from the companys side
Drive Customer Adoption educating, coaching, and guiding administrators, users, and executive stakeholder
Advise on the company integration with ITIL and/or DevOps processes
Observe and improve training, tools, documentation, information, and global processes for its Global Solutions team
Work with the companys subject matter to organize and create best practices that improve the organizations performance
Maintain a high level of expertise by staying current in relevant technology, tools, and application.
Requirements:
Technically savvy with both legacy and modern technologies. Previous experience with learning or using IT technologies, including Cloud - Must
Previous knowledge and experience in ITIL and DevOps frameworks - Must
Experience in creating documentation
Experience with onboarding new customers onsite or virtually.
Experience working with enterprise customers to drive adoption.
Experience or working knowledge and understanding of Change Management procedure
English at a native language level - Must
Experience of working in small organization
Have great attention to details
This position is open to all candidates.
 
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הגשת מועמדות
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7868166
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נאספה מאתר אינטרנט
לפני 6 שעות
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Senior Technical Support Engineer to join us!
On your day-to-day work, you will act as an escalation focal point for Customer Technical Support teams for Tier 1 Support, and Operations teams. Be responsible for performing deep investigations and solving complicated issues.
Main Responsibilities:
Acting as Tier2+3 support escalation team member, investigating, and solving customer and monitoring issues.
Triage support tickets
Conducting root cause analysis
Working closely with DevOps and Embedded teams in the R&D organization to resolve customer issues quickly and effectively.
Prioritizing customer issues according to their business priority.
Acting as the technical leader: mentoring fellow engineers and employing technical expertise in driving decisions.
Identify support tools gaps, enhance needs, and propose solutions.
Understanding business requirements and converting them into ticket/issue resolution.
Requirements:
At least 5 years of experience and relevant background in supporting Cloud/SaaS-based solutions.
Deep understanding of the OSI Model (focusing on L1-L7)
Proven scripting skills (i.e Shell-scripting, Python)
Experience with SaaS applications.
Excellent Understanding of APIs, using Postman or similar.
Deep understanding Linux OS, Kernel,and user space, debugging Command & tools.
Analyzing data using tools like Grafana, Kibana, Wireshark
Ability to communicate a negative answer (i.e. to a customer) effectively.
Outstanding communication skills in both Hebrew and English.
Ability to write technical guides and explain technical concepts to a non-technical audience.
Ability to learn a highly complex system in a short timeframe.
Problems solving understanding what the customer needs (not what he wants) and providing a good enough solution.
Advantages:
B.Sc. degree
Proven scripting skills (i.e Shell-scripting, Python)
Experience with Cloud WAF and CDN / Cyber Security background
Technical certifications such as JNCIA/CCNA/DBA etc.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7922222
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
לפני 9 שעות
Location: Tel Aviv-Yafo
Job Type: Shifts and English Speakers
Required Support and QA Engineer
Description
Our global operation continues to expand. Were looking to grow our support team with hard-working, tech-savvy support agents to take part in the journey.
The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.
Were a start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but youll regularly take part in QA, give product feedback based on your knowledge of clients pain points, and take part in other tasks.
The position is shift-based and requires work during nights and weekends.
What Youll do:
Provide support to enterprise customers on our products and services
Employ creative problem-solving skills to efficiently solve customers issues
Develop expertise in our products and stay up to date on new features and improvements
Work with Product and R&D to investigate issues and provide usability feedback from customer
Take part in company projects based on your abilities and interests. Were a young and growing company. We like it when people take initiative and learn new skills.
Requirements:
Native or high-level English
Strong communications skills
Solid technical aptitude and a passion for learning new technologies, products, and methodologies
Strong critical thinking and attention to detail
Flexibility and availability to embrace change
Experience with web technologies and scripting languages - an advantage
1+ year in customer-facing role - an advantage
Experience working with SQL- an advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7921705
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
לפני 10 שעות
Location: Tel Aviv-Yafo
Job Type: More than one
We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.
As a member of the team, you:
Will engage in complex technical support cases mainly by email or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
Full-Time Position - 5 days per week.
Why youll love your job:
Working closely with our worldwide customers, from start-ups to Enterprises.
Youll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support.
Youll collaborate with the R&D and product teams, learning about engineering processes.
Youll be part of an awesome team that is a vital part of our customers deployment processes
Learn about the test automation world from within an industry leader.
Opportunities for further training and advancement within and outside the department in a future-oriented industry
Requirements:
Customer-centric - enjoys talking to customers (mainly developers and testers)
Highly motivated. Get things done
Self-starter - resourceful and creative in learning new domains but also a team player.
Excellent written and verbal communication skills in English.
Experience working with JavaScript/Node.js and knowledge of web and mobile technologies (experience in Selenium & Appium preferred).
Nice to have: experience with test automation, QA, and CI/CD pipeline.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7921428
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מה השם שלך?
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
לפני 11 שעות
Location: Tel Aviv-Yafo
Job Type: More than one
Required Customer Support Engineer
Full-Time
Hybrid
Who we are:
Our story is likely one you havent heard before. Founded in 2015, were a bootstrapped product-led company that has grown to over 100,000 customers, 500 million users per month & millions of annual revenue.
Whats the opportunity:
Our Customer Support team is looking for a Customer Support Engineer with a passion for technology and helping customers.
In this role, youll be the main point of contact for our clients. Helping them with our product and ensuring they have the best possible experience with us.
Requirements:
If you have impeccable English, outstanding interpersonal skills and a love for solving complex problems, we want you on our team!
The position is full-time and requires the availability to work up to two afternoons a week and 2 weekend shifts per month (Friday morning / Saturday Night).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7921298
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סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
1 ימים
Location: Herzliya
Job Type: Full Time
This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.As a Senior Support Engineer, you will play a critical role providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.
Requirements:
3+ years of experience as a Support Engineer in a SaaS Cyber Security Company.
Experience with Security software, Networking software, Data platforms and tools, and Cloud environments (AWS, Azure, GCP).
Good understanding of Kubernetes fundamentals and troubleshooting.
Experience working with REST APIs using Python and/or tools like Postman and SoapUI
Excellent communication skills, with fluent English and the ability to effectively interact with both technical and non-technical stakeholders.
Previous work experience with Databricks/SQL, Datadog, Intercom, Jira, Heap, and Excel - a plus.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7920261
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סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
1 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Solutions Engineer
About The Position
Step into the heart of AppHarbr where our ultimate mission is to ensure high quality in-app ads to secure the mobile user experience. AppHarbr ensures that disruptive and intrusive ads don't reach app users with proactive ad quality controls. Real-time ad quality protection equips app publishers with control against disruptive, unwanted, malicious, and offensive ads. Our dynamic team of superior talent are hard at work, not only protecting users from the menace of bad ads but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.
As a Senior Solutions Engineer, you will play a key role in ensuring the success of our clients by designing, implementing, and supporting our technical solutions, acting as the bridge between our technology and our customers.
In this role, you will partner closely with our clients to understand their unique technical needs, scope out solutions, and ensure successful implementations. Youll collaborate with product, engineering, and account management teams to deliver the highest quality service, helping our clients optimize and enhance their use of AppHarbrs SDK and other solutions.
If you enjoy diving deep into the technical aspects while providing exceptional customer experience, this role is perfect for you.
Responsibilities:
Serve as a trusted technical advisor to our AppHarbr clients, providing strategic solutions that align with their business needs.
Lead pre-sales and post-sales processes, including product demonstrations, proof of concept (POC) stages, and hands-on implementation.
Plan, design, and implement customer onboarding solutions, SDK integrations, and reporting programs.
Work closely with internal teams, including product management and R&D, to ensure that client expectations are met and exceeded.
Troubleshoot complex issues and provide timely resolutions, serving as the main technical point of contact for customers.
Collaborate with the account management and customer success teams to identify opportunities for optimizing and expanding client usage.
Advocate for clients internally, ensuring their feedback and needs are communicated effectively to our product and engineering teams.
Develop user guides, training materials, and presentations to educate clients on AppHarbrs solutions and best practices.
Create and monitor reports & dashboards for monitoring data, finding helpful insights, and identifying action items.
Requirements:
5+ years of experience in B2B AdTech or SaaS products within Technical Customer Success, Solutions Engineering, Support, Professional Services, or Technical Consulting.
Strong understanding of API integrations, SDKs, and technical architecture.
Excellent problem-solving skills with the ability to address complex technical issues and provide clear solutions.
Proven ability to explain technical concepts to both technical and non-technical audiences.
Strong communication skills, both written and verbal, with experience presenting to clients and stakeholders.
Experience working closely with Product and Engineering teams to meet client needs.
Ability to work independently and collaboratively in a fast-paced, dynamic startup environment.
Passion for learning new technologies and helping clients succeed.
Manage & analyze large data sets
Preferred Qualifications:
2+ years of experience in AdTech or Cybersecurity industries.
Management experience is a plus.
Experience in building long-lasting relationships with enterprise clients, from C-level executives to technical teams.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7919813
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סגור
דיווח על תוכן לא הולם או מפלה
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תיאור
שליחה
סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
2 ימים
מיקום המשרה: קרית שדה התעופה
הצטרפו אלינו :)
לחברה ציבורית גלובלית בתחום האוטומציה התעשייתית, דרוש/ה מהנדס/ת תמיכה טכנית מתחיל.
תפקיד מאתגר הכולל:
- תמיכה טכנית ללקוחות החברה ולמפיצים בארץ ובחו"ל.
- איתור תקלות ומתן פתרונות.
- ביצוע הדרכות למפיצים וללקוחות החברה בארץ ובחו"ל הכוללות העברת פרזנטציות ומערכי הדרכה בתחום מוצרי החברה.
- תמיכה וסיוע טכני בתהליכי מכירה- PRESALE-POSTSALE.
דרישות:
- הנדסאי/ת או מהנדס/ת מכשור ובקרה/אלקטרוניקה/מחשבים- חובה.
- ניסיון עבודה עם מערכות בקרה ואוטומציה (בקרים מתוכנתים)- יתרון משמעותי.
- כושר התבטאות מעולה בכתיבה ודיבור באנגלית- חובה. שפות נוספות- יתרון.
- נכונות לנסיעות לחו"ל (מספר פעמים בשנה). המשרה מיועדת לנשים ולגברים כאחד.
 
עוד...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7917814
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שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
2 ימים
Location: Tel Aviv-Yafo
We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.
As a member of the team, you:
Will engage in complex technical support cases mainly by email or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
Full-Time Position - 5 days per week.
JR104025
Requirements:
Customer-centric - enjoys talking to customers (mainly developers and testers)
Highly motivated. Get things done
Self-starter - resourceful and creative in learning new domains but also a team player.
Excellent written and verbal communication skills in English.
Experience working with JavaScript/Node.js and knowledge of web and mobile technologies (experience in Selenium & Appium preferred).
Nice to have: experience with test automation, QA, and CI/CD pipeline.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7917494
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שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
4 ימים
Job Type: Full Time
Service Manager are the leaders of our mobile technician teams. In this role, you will be responsible for leading a committed team of mobile technicians while delivering a flawless service experience by achieving excellent results and operational efficiency in our service centers.

מה תעשו
Provide effective supervision and coaching to assigned technical employees to achieve required mobile service quality and production goals. Maintain proper records and inventories. Manage smoothly planned routes and workflow per mobile technician.
Serve as a leader for mobile service activities, ensuring that work standards are defined and systematically improved with input from mobile technicians and the rest of the service center team.

Lead, coach and develop a highly engaged team of mobile technicians.
Partner with local service desk manager(s) and other key stakeholders to establish quality, speed and cost targets based on customer and business needs.
Ensure that available work standards and engineering procedures are current, accurate and that all work is performed in compliance to ensure maximum quality.

Monitor to ensure all employees are in compliance with safety rules and safety programs.
Work with staff to resolve technical and personal issues. Makes schedules to effectively meet service needs and to ensure vacation and other time off in accordance with company policies.

Responsible for selecting team members and ensuring they receive required training. Conduct regular one-on-one development meetings with team members to facilitate their professional development. Monitor team and individual training needs/requirements and coordinate training as needed in partnership with training team resources.
Requirements:
Previous leadership experience in a service-oriented industry preferred. Automotive expertise not required.
Ability to meet deadlines and be accountable for quality / quantity.
Able to manage multiple tasks with competing priorities, set and achieve goals.
Ability to lead group root cause problem solving activities and quickly develop countermeasures.
Able to interact effectively with clients as needed.
Excellent interpersonal and communication skills.
One to three years of manager or leadership experience preferred.
Eligible to live and work in Israel
Excellent Hebrew and English knowladge
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7914750
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סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
4 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Solution Engineer.
Responsibilities:
Guide and assist customers in utilizing the platform and implementing AI models.
Help customers understand complex AI concepts, identify relevant use cases, and implement solutions to drive business value.
Address and resolve technical and data-related issues.
Provide valuable feedback to the product team and collaborate to enhance the product.
Analyze model outputs and explain complex ideas in a clear, understandable manner.
Serve as the primary data and technical contact for clients, understanding and addressing their needs.
Requirements:
2-4 years of industry experience in customer-facing or analytics roles, with a preference for those with B2B/SaaS tech enablement backgrounds.
A proactive and adaptable mindset, with a passion and ability for building in a startup environment.
Excellent communication and interpersonal skills.
Ability to work in parallel with multiple customers and prioritize tasks.
Proven experience in problem-solving and delivering business insights.
Strong business analytical skills.
Proficient in SQL.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7914711
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סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
23/10/2024
Location: Herzliya
Required Junior Technical Support Engineer (fresh graduate)
A global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the worlds critical infrastructure and securing our way of life.
The Position:
We are now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to our quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement:
Proactively enhance technical knowledge and proficiency in our products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.
Requirements:
Bachelor's degree in Computer Science.
Excellent communication skills in English, both verbal and written.
Strong problem-solving abilities and attention to detail.
Familiarity with ticketing systems and customer support tools.
Proficiency in Windows and Windows Server environments.
Knowledge of networking principles and protocols.
It Would Be Nice If You Had:
Previous experience in application support or technical customer service roles.
Familiarity with security products and cybersecurity concepts.
Proficiency in Linux operating systems.
Experience with Docker/Kubernetes containerization technologies.
Familiarity with Cloud platforms such as AWS, Azure, or Google Cloud.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7912253
סגור
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סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
פורסם ע"י המעסיק
17/10/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
known for being the top rated video interviewing platform and has recently expanded to become the most comprehensive and flexible hiring solution for small and medium sized organizations. With the acquisitions of an ATS and Assessment platform,  a complete Talent Acquisition Suite designed to meaningful connections between talented individuals and organizations. Hire is currently seeking a Customer Support Specialist. As the first point of contact for our customers, the Customer Support Specialist is responsible for providing exceptional customer support through direct communication to solve problems, answer questions, and give advice and support. Who we are looking for: The most important requirement is that you care about the experience of others. You're the type of person that would go above and beyond to resolve client issues. Friendliness and patience are necessary personality traits. You are confident with yourself and you can stay calm when customers are upset. You will also need to be able to independently organize and prioritize tasks and schedules. You are a driven person, no one needs to push you to excel, its just who you are. This isnt a fit for anyone whos OK with things falling through the cracks.
 
 
Responsibilities:
 
* Communicate with customers via live chat or video calls to answer questions and troubleshoot problems.
* Handle complaints, provide appropriate solutions and workaround alternatives within the SLA time limits.
* Demonstrate and assist customers with using product features and functionalities.
* Stay up to date and educate customers about new features.
* Follow up with customers to ensure resolution and satisfaction.
* Report and manage bug tickets using the relevant services and tools.
* Collect and present user feedback to product management to influence development priorities and future road-map.
* Contribute to team projects by accomplishing related tasks as needed.
Requirements:
* Proficiency in English and Hebrew a must.
* Previous experience supporting customers a must.
* Service oriented: ability to adapt/respond to different types of characters, excellent human relations, ability to work under pressure, prioritize and multitask.
* Strong technical orientation.
* Excellent communication and troubleshooting skills. Nice to have:
* Previous experience working with a SaaS product.
* Experience with live chat support.
* High level of organization and great attention to detail.
* Familiarity with REST API and HTML is a big advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7855252
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
16/10/2024
Location: Tel Aviv-Yafo
Job Type: More than one
We're looking for an experienced IT Support Engineer to join our EMEA team in Tel Aviv. Youll be providing onsite support at our office as well as remote assistance for the wider EMEA region.
Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, ensuring smooth tech operations daily.
Your Opportunity:
Provide Technical Support: Answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications
Troubleshoot IT Issues: Diagnose and resolve problems with computers, telephony, and network systems
Onboarding and User Management: Conduct IT onboarding for new hires, create/manage user accounts, and ensure configurations meet departmental needs
Equipment Provisioning: Set up and configure equipment for new staff across EMEA, including provisioning and verifying with Hiring Managers
Resolve Compliance Tickets: Address vulnerability and non-compliance issues directly with end users
Documentation & Escalation: Document solutions for future reference. and route complex issues to relevant IT teams when necessary
Communication & Follow-Up: Keep users informed throughout the issue resolution process with clear communication
After-Hours Support: Participate in an on-call rotation to provide after-hours support as needed
Asset Management: Manage the local inventory of IT hardware
Requirements:
Two or more years of technical support experience
Excellent verbal and written English skills
Experience supporting Microsoft Windows operating systems and applications
Experience supporting Apple Macintosh operating systems and applications
Experience with PC and Apple hardware
Experience with Active Directory and/or Okta
Experience using JAMF, Solarwinds, and similar platforms
Experience supporting mobile devices
General knowledge of local area networks and troubleshooting
General knowledge of AWS Workspaces or similar environments
Experience with Linux is a plus
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7908625
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
16/10/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
We're seeking a Senior Technical Support Engineer.
Responsibilities:
Provide technical support to customers
Diagnose and troubleshoot technical problems
Analyze customer inquiries and system logs to identify RCA
Provide guidance to customers
Document technical solutions
Manage ticketing volume and statuses
Monitor production environment
Act as liaison between customers and development teams
Deploy company applications and solution on SaaS and on-premises environments
Collaborate with development teams to define deployment strategies, timelines, and rollback plans
Configure and manage the infrastructure needed for deployments
Implement and maintain automation tools and scripts to streamline the deployment process
Requirements:
Technical Skills:
Deep technical expertise: Proven ability to troubleshoot and resolve complex technical issues.
System administration: Advanced knowledge of Linux based operating systems, networking, database management systems, virtualization, containerization technologies, kubernetes, docker swarm
Automation and CI/CD: experience with CI/CD tools like Jenkins, Gitlab, Github, Bitbucket and automation tools like Ansible, Terraform
Scripting: Proficiency in Python, Bash
Cloud platforms: Experience with AWS, Azure, GCP is preferred.
Security: Understanding of security best practices and ability to address security-related issues.
Experience:
Proven track record: Minimum of 8 years of experience in technical support roles.
Escalation management: Experience handling escalated issues and coordinating with other teams.
Process improvement: Ability to identify process inefficiencies and implement improvements.
Documentation: Strong documentation skills to create clear and concise knowledge base articles.
Additional Requirements:
On-call availability: Ability to work flexible hours
Tool proficiency: experience working with Ticketing applications as JIRA, ServiceDesk, Zendesk, Freshdesk, Salesforce. Experience working with monitoring tools like Grafana, Prometheus, Zabbix etc
Language proficiency: English.
Bachelor's degree in computer science, information technology, or a related field or equivalent work experience
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7908574
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
14/10/2024
Location: Tel Aviv-Yafo
We're seeking candidates who are excited to enter the field of Cyber Security, guided by their curiosity, passion for innovation, and strong desire for learning.
Join us as Technical Services Engineers and contribute to shaping the future of cybersecurity.
Key Responsibilities
Why Should you join the Technical Support family?
Get experience with the security products of the leading vendor in the Cyber Security industry.
Challenge yourself on a daily basis with complex, technical issues.
Work with the biggest Enterprise IT departments around the world.
Join a team of motivated, fun and creative minds.
Build a long-term career with multiple options for future growth.
The training materials will include:
Networking
Operating Systems
Our leading products
Professional tools and methodologies
*The training will begin on 11.11.2024.
Requirements:
Technical orientation, no experience is required! We will teach you everything you need.
Very good English skills (Spoken and written).
Service orientation.
The training will take place at the companys office and salary will be paid during the training period.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7906221
סגור
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